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Field Service Technician III

2 months ago

Arden Hills, Minnesota, United States Boston Scientific Full time
Additional Location(s): US-MN-Arden Hills; US-TX-Dallas

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance


At Boston Scientific, we'll give you the opportunity to harness all that's within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges.

With access to the latest tools, information and training, we'll help you in advancing your skills and career. Here, you'll be supported in progressing – whatever your ambitions.

About the Role:


The Field Service Technician III (MedSurg) is a field-based position responsible for, pre-installation assessment, installation, service repair & maintenance and troubleshooting of capital equipment.

This includes products such as Exalt-D Controller,
StoneSmart Connect Console, Fluid Management System (FMS), iNod Console, and future endoscopy and urology CE products.

The role provides both remote and onsite support, collaborating with the Field Sales Organization to deliver a top-tier customer experience.

The technician performs service-related activities and ensures compliance with regulatory requirements.

Territory:
U.S. Floater (preferred location West Coast, Minneapolis, or Dallas)

Interested in hearing from a Field Service Technician at Boston Scientific? Check out our video, featuring Bob, to learn more about the role:

Your Responsibilities will Include:

  • Propose system configurations compatible with endoscopic procedure room equipment.
  • Manage clinical and technical customer relationships and expectations.
  • Ensure a seamless evaluation period and address process related adoption barriers.
  • Capture, track, and report customer issues through the Quality system.
  • Provide technical and process support onsite and remotely in collaboration with various teams.
  • Document systems and procedure rooms for remote support.
  • Update account information, create installation and field service reports in Salesforce.
  • Work with R&D and Commercialization Teams on new product launch procedures.
  • Report field activities and conduct electronic troubleshooting and component replacement.
  • Provide in servicing/training for medical personnel.
  • Perform preventative and corrective maintenance and equipment upgrades.
  • Handle complaints and document them in the complaint handling system.
  • Install systems and perform related duties, including special projects.

Required Qualifications:
-3 years of relevant work experience with an AA degree or equivalent education/work experience.

  • Proficient in computer networking, equipment troubleshooting, and administrative tasks.
  • Familiarity with standard electronic test equipment.
  • Ability to travel frequently and at short notice.
  • Ability to manage expenses, travel arrangements and customer management.
  • Possess a service vehicle (five years or newer) and meet insurance requirements.
  • Clean driving record.
  • Ability to lift up to 75lbs and work on a computer for extended periods.
  • Experience in hospitals and/or ambulatory surgery centers.
  • Strong communication skills for diverse audiences.
  • Organizational skills to handle multiple projects simultaneously.
  • Capable of diagnosing and resolving video and IT system issues in healthcare.
  • Ability to walk and stand for up to 4 hours.
  • Frequent travel up to 85%.
  • Proficiency with business software tools, including Microsoft Office Suite.

Preferred Qualifications:

  • Over 3 years of field service equipment experience, with preference for medical equipment.
  • Two year college degree (AA) preferred, with a Biomedical or electronics major.
  • Prior experience in Technical Field Service, Biomedical, or Military technical MOS.
  • Ability to work independently with minimal supervision and manage multiple assignments effectively.
Requisition ID: 586892

Among other requirements, Boston Scientific maintains specific prohibited substance testing requirements for safety-sensitive positions.

This role is deemed safety-sensitive and, as such, candidates will be subject to a drug test as a pre-employment requirement.

The goal of the drug testing is to increase workplace safety in compliance with the applicable law.


As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life.

Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate.

Now more than ever, we have a responsibility those values to everything we do – as a global business and as a global corporate citizen.

So, choosing a career with Boston Scientific (

NYSE:
BSX) isn't just business, it's personal. And if you're a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you and look forward to connecting with you


At Boston Scientific, we recognize that nurturing a diverse and inclusive workplace helps us be more innovative and it is important in our work of advancing science for life and improving patient health.

That is why we stand for inclusion, equality, and opportunity for all.

By embracing the richness of our unique backgrounds and perspectives, we create a better, more rewarding place for our employees to work and reflect the patients, customers, and communities we serve.

Boston Scientific is proud to be an equal opportunity and affirmative action employer.

Boston Scientific maintains a prohibited substance free workplace. Pursuant to Va.

Code § , Boston Scientific is providing notification that the unlawful manufacture, sale, distribution, dispensation, possession, or use of a controlled substance or marijuana is prohibited in the workplace and that violations will result in disciplinary action up to and including termination.


Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status.

Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment.

Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements.

As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company's policies or protocols change with regard to COVID-19 vaccination.