Systems Engineer

3 weeks ago

Dulles, United States Avid Technology Professionals Full time

Responsibilities:

Lead & collaborate with customers in their efforts to take advantage of the ServiceNow platform to improve their ITSM and ITIL processes

Be a key member of an overall engagement team focused on delivering customer outcomes

Lead customer design workshops

Guiding customers in defining and refining business requirement for functional aspects of the solution Drafting user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them

Managing and communicating ITSM process and business requirements to the delivery team to ensure that the proposed solutions meet customer expectations

Contribute towards continuous improvement of leading practices

Growing and mentoring other members of ServiceNow and the partner ecosystem

MANDATORY SKILLS: 6+ years of directly relevant experience

2+ years of experience with the ServiceNow platform supporting ITSM and ITIL process flow development and tuning

Significant consulting experience within complex, global organizations with the ability to influence and consult in an ITIL / ITSM Services environment.

Experience in defining and deploying future-state ITSM processes and in identifying solutions from a people, process, and technology perspective

Excellent communication and presentation skills

Experience in analyzing and recommending ITSM strategies based on business priorities

Excellent interpersonal skills, customer-centric attitude and experience working with diverse team

Strong problem-solving and analytical skills with an aptitude and passion for learning new technologies

Familiarity with the ServiceNow platform, including development of customizations beyond out-of-box

Strong documentation and technical writing experience.

Required Education:

Bachelors degree in Systems Engineering, Computer Science, Information Systems or related technical field. Two years of related work experience may be substituted for each year of degree level education

Must be a US Citizen

Must be able to obtain DHS program suitability prior to starting employment

Must be able to obtain a TS/SCI Clearance

OPTIONAL SKILLS: Desired Skills:

Experience with Scaled Agile Framework (SAFe) knowledge and experience

Experience with collaboration tools including MS Teams, MS Outlook, MS SharePoint, Atlassian Jira, Atlassian Confluence, and Atlassian Jira Align

Desired Certifications:

Agile software development methodology certification (e.g. SCRUM Master)

About Avid Technology Professionals

Avid Technology Professionals, LLC (ATP) is a premiere provider of software and systems engineering, and acquisition program management services for the community. ATP is actively seeking to pursue contract opportunities with other departments and agencies in the federal government, in state governments, and in the commercial sectors. Delivered by seasoned experts in the IT field, ATP solutions adeptly address the IT concerns manifesting in both the federal and commercial sectors.

Employee Benefits

The ATP Employee Benefits package includes:

  • A Supportive and Equitable Working Environment that is both Stimulating and Challenging
  • Competitive Hourly Salary
  • Unique Employee Success Sharing Program that allows ATP employees to Share in Company's Successes
  • Automatic Approved Overtime (as long as contract permits)
  • Retirement Pay (401K); 100% company paid, immediately vested with Profit-Sharing Component
  • Company Medical Coverage Plans - HMO, Open Access, PPO plans
  • Company Dental Plan - widely accepted, comprehensive, and flexible
  • Progressive Overtime Policy
  • Flexible Spending Account benefit
  • Lucrative Referral Bonus Policy
  • Holiday Scheduling that Coincides with Government Holidays
  • Robust Professional Expenses & Training Program
  • Computer Allowance
  • Internet Allowance
  • Short and Long Term Disability
  • Life Insurance

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