Supervisory Medical Support Assistant

1 month ago

Cleveland, Ohio, United States Department Of Veterans Affairs Full time
Summary

The VA Northeast Ohio Healthcare System is recruiting for a Supervisory Medical Support Assistant. The Supervisory Medical Support Assistant will function in Surgical Service.



Duties

Major duties include, but not limited too:

  • Working collaboratively with interdisciplinary teams from the OR staff which includes surgeons, nurses, SPS employees, EMS employees, attending regular meetings with the section chief(s) and other team members to coordinate patient care.
  • Supporting the clinics that he/she is responsible for by sorting consults for providers who in turn, triage the consults.
  • Tracking consults and aiding the processing of the consults to completion.
  • Providing information to section(s) as to wait times, status and routine concerns and procedures to clinical and supervisory staff.
  • Ensuring that all outpatient clinic appointments are scheduled in accordance with the business rules outlined in the VHA Directive Outpatient Scheduling Processes and Procedures.
  • The employee plans and carries out successive steps of work assignments and independently handles scheduling problems and deviations based on personal knowledge of clinic operations and policy, schedules, and providers' preferences.
  • The incumbent must coordinate efforts to ensure all aspects of duties are accomplished efficiently, timely, and correctly. He/she plans and carries out the day-to-day operation of the office independently utilizing initiative to resolve problems.
  • First line supervisory responsibilities include setting performance standards, evaluations, initiating action on disciplinary matters, awards, labor relations, approval of leave and work schedules.
  • Reviews work in progress or upon completion and spot checks work as deemed necessary to assess the quality and quantity of work produced by each employee.
  • Inform employees of all aspects of personnel programs of the Northeast Ohio VAMC, either answering their questions on such matters or obtaining information from specialists when more technical answers are required.
  • Evaluates and writes performance appraisals and provides feedback to employee concerning their performance.
  • Recommends promotions, reassignments, or other status changes of assigned personnel, such as retention or release of probationary employees, step increases, and recognizes outstanding performance by recommending meritorious awards.
  • Approves or disapproves leave and recommends action in unusual cases.
Work Schedule: Monday through Friday, 8:00am to 4:30pm, variable based on the needs of the service

Telework: Not Available

Virtual: This is not a virtual position.

Functional Statement #:

Relocation/Recruitment Incentives: Not Authorized

Permanent Change of Station (PCS): Not Authorized

Financial Disclosure Report: Not required

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