Advanced Medical Support Assistant

4 weeks ago

Clarksburg, West Virginia, United States Veterans Health Administration Full time

The Advanced MSA performs duties as assigned for the proper and timely treatment of Veterans in an administrative role only.

Advanced MSA's must not give clinical advice to Veterans or their family members. S/he maintains appointment schedules for one or more outpatient clinics.

S/he must assist with clinic access contingency plans by adjusting appointment time(s), location, or dates as well as shift patients to other healthcare providers per VHA policy.

This position provides medical administrative support to outpatient clinics (including Community Based Outpatient Clinics -CBOC's); inpatient wards and is an integral member of those teams.

Additionally, duties may include (but are not limited to

  • Incumbent must screen/receive phone calls in a courteous and timely manner, determine the nature of request, and provide the information desired in accordance with VHA privacy regulations and established release of information processes.
  • The incumbent is responsible for accurate appointment management and the coordination of all administrative information between the professional staff and the Veteran. This includes checkingin Veterans for appointments, updating, and verifying demographic information, scheduling and rescheduling appointments, obtaining insurance information upon every visit. S/he refers Veterans to the eligibility/enrollment office when means testing is required.
  • S/he independently handles scheduling problems and deviations based on obtained knowledge of clinic/ward operations and policy, schedules, and provider preferences.
  • S/he explains the VA's mandate to collect third party insurance information to Veterans, their families, and all eligible patients. S/he scans and updates health insurance information upon every visit.
  • Utilizing the Recall reminder software, s/he must maintain appointment recall data accurately and consistently.
  • Incumbent properly documents if Veteran is deemed ineligible for services and forwards the information to the appropriate staff.
  • Manages the Electronic Wait-List in accordance to VHA policy.
- lncumbent (s) working on inpatient wards are responsible for processing, verifying, extracting Provider orders from CPRS; as well as clearing unverified orders daily and filing appropriate forms.

  • S/he must coordinate efforts to ensure all aspects of duties are accomplished with efficiency and of high quality, and must report all backlogs immediately to their supervisor.
  • Assures that duties associated to the Patient Aligned Care Team (PACT) are done accurately and timely.
Total-Rewards-of-an-Allied-Health-VA-Career-Medical Support Assistant:

Work Schedule:
Monday through Friday 7:30am-4pm or 8am-4:30pm.
Recruitment Incentive (Sign-on Bonus): Not Authorized
Permanent Change of Station (Relocation Assistance): Not Authorized

Pay:

Competitive salary and regular salary increases When setting pay, a higher step rate of the appropriate grade may be determined after consideration of existing pay, higher or unique qualifications, or special needs of the VA (Above Minimum Rate of the Grade).

Paid Time Off: 37-50 days of annual paid time offer per year days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.

Parental Leave:

After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.


Child Care Subsidy:
After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $

Retirement:
Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA

Insurance:
Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)

Telework:
Ad hoc

Virtual:
This is not a virtual position.

Functional Statement #:
F

Permanent Change of Station (PCS): Not Authorized

Financial Disclosure Report:
Not required

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