Supervisor, Fulfillment

1 month ago

San Antonio, Texas, United States opentext Full time

OPENTEXT
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

The Opportunity:

As a Production Supervisor, you will work closely together with the Project Manager and other IT and PS Consultants in the support and delivery of OpenText Document Capture Services (DCS) engagements.

Activities of this position include: supervising production staff; generating production reports; ensuring staff meets established production metrics; payroll; providing motivation and support to production staff; troubleshooting scanning hardware and software issues; communicating any problems, issues, or obstacles to senior management; establish workflow policies; creating work schedules; meeting internal standards and best practices for consistency; high-quality project delivery.

What you will be doing:

• Supervising a production staff of 40+ employees and subcontractors.

o Increase employee motivation by providing support and guidance.

o Communicate updates or changes

o Oversee new hire training.

• Manage and evaluate staff to ensure established production metrics are met and exceeded.

• Manage and evaluate hardware resources to ensure productivity and minimal downtime.

• Generate, review, and postproduction reports daily.

• Submit weekly payroll.

• Establish workflow policies that increase productivity and efficiency.

• Evaluate work schedules to ensure optimum staffing levels.

• Reviewing customer Statement of Work to ensure all requirements are met.

o Create high-quality documentation instructions for prep, scan, quality assurance, and indexing.

o Establish production metrics for all tasks.

• Communicate and document questions or issues with customer.

• Meet and exceed customer deadlines.

• Enforce all establish company policies and procedures.

• Provide and monitor staff coaching's.

• Work directly with the IT department to create and follow workflow processes.

• Track customer projects and review prior to sending to the IT department for export.

• Troubleshoot scanning hardware and software issues.

• Communicate issues to senior management.

• May meet with customers occasionally at the request of upper management.

• Participates on multiple projects simultaneously.

• Provides functional expertise to troubleshoot and resolve escalated or troubled projects.

• Self-motivated, delivering projects in both a team environment, as well as working independently.

• Working supervisor, production duties.

• Has excellent communication skills.

Technical Skills Requirements:

• Proficient with current versions of Microsoft products required.

• Proficient with computer and network hardware and connectivity.

• Familiarity with document scanning and associated hardware including high speed scanners.

• Familiarity with OpenText Captiva product or other document capture software.

You are great at:

• Minimum of 3 to 5 years of supervisory experience in a production environment.

• Candidate must be proficient in conversing, reading and writing in English.

• Ability to interact with business resources and respond confidently to business and product usage questions.

• Ability to interact with departmental resources and respond confidently to questions.

• A strong presence, leadership depth and breadth, and presentation skills are a must.

• Ability to communicate clearly in both written and oral format.

• Excellent project delivery practices.

• Ability to work as part of a dynamic team or individually as needed.

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at

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