IT Specialist

Summary

This position is located in Grand Teton National Park, within the Business & Administration Division.

Open to the first 50 applicants or until 03/20/2024 whichever comes first. All applications submitted by 11:59 (EST) on the closing day will receive consideration.

Duties

Major Duties:

• Installs, troubleshoots, maintains, and modifies a complex High Availability Failover Cluster in Microsoft Hyper-V for the park's IT program utilizing best business practices to lower the total cost of ownership and reduce personnel hours spent on maintenance.
• Server roles responsible for include-but are not limited to-Computer Aided Dispatch, Windows roles such as print and DHCP, museum archive systems, file shares, SMTP (simple mail transfer protocol), IT service management software, and others.
• Serves as the subject matter expert for server operating systems, software programs, networking technologies, and other IT programs in the park.
• Conducts annual security planning with the supervisor.
• Installs, troubleshoots, maintains, modifies, and advises for the network switches and the VoIP Cisco Unity telephone system.
• Advises on new technologies and cost efficiencies in network technology and other approved VoIP technologies such as Microsoft Teams phones. Works on Cisco and Aruba switches.
• Writes and maintains technical white papers and training materials for both techs and end-users.
• Maintains, modifies, and makes additions to the internal IT technical repositories.
• Develops and uses new technologies and programs to best get information on IT systems out to end-users.
• Documents progress in projects and tasks using technological repositories for the team.
• Makes recommendations on licenses based on a deep understanding and willingness to learn the Cisco licensing schedules for VoIP services and network services.
• Serves as a work leader on small and mid-size projects both for planning and on-site work.
• Makes frequent technological changes in planning, maintenance, servicing procedures, scope of all server and network equipment.
• Adapts existing equipment and technologies to evolving cloud solutions in accordance with policy.
• Prepares cost estimates for proposed installations, improvements, and modifications.
• Coordinates work with needs of other divisions.
• Develops and enforces standards of performance and operation with supervisor.
• Responsible for all users tracking for IT including onboarding and offboarding employees into the IT system, group memberships rights, role assignment to users, and end-user license assignment that are needed by users to do their job.

Physical Demands: The work is primarily sedentary. Some work may involve travel to and attendance at meetings and conferences away from the work site. Some employees can carry light items such as papers, books, or small parts, or drive a motor vehicle. The work does not require any special physical effort.

Work Environment: The work area is adequately lighted, heated, and ventilated. The work environment involves everyday risks or discomforts that require normal safety precautions. Some employees may occasionally be exposed to uncomfortable conditions in such places as research facilities.

Area Information: Grand Teton National Park and the John D. Rockefeller, Jr. Memorial Parkway in northwestern Wyoming preserve a spectacular landscape. The park encompasses the Teton Range and broad valley of Jackson Hole. Majestic peaks, wild canyons, piedmont lakes, forests, sagebrush meadows and the Snake River combine into one of the most scenic settings anywhere in North America. With 333,000 combined acres, the parks are at the heart of the Greater Yellowstone Ecosystem, one of the most biologically diverse regions of the world. Additionally, the park includes a wide array of cultural resources, including 318 historic structures, two national historic landmarks and over 300 archeological sites. Grand Teton is one of the most visited national parks in the country.

This position is located in Moose, WY. Services are available in the neighboring town of Jackson, a small, recreation focused community of 10,000 year round residents. The town caters to four million tourists every summer, has an excellent hospital, well-respected school system, grocery stores, restaurants, and seasonal festivals. Outdoor activities abound including hiking, camping, backpacking, horseback riding, boating, biking, fishing, skiing, and mountaineering. Summer temperatures range between degrees. Winter temperatures range from 30 degrees to below zero with heavy snow.

Government housing may be available.

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