Doorperson - Waldorf Astoria Atlanta Buckhead

4 weeks ago

Atlanta, Georgia, United States Hilton Full time

Waldorf Astoria is looking for a Doorperson to join the Guest Services Team at this gorgeous Atlanta property

Located in one of Atlanta's most prestigious neighborhoods, this Forbes 4-Star hotel is a 42-story tower with over 200 rooms (127 guest rooms plus residences), over 10,000 square feet of meeting space, and 3 food and beverage outlets. This includes the 3-meal restaurant, bar, and in-room dining.

  • Classification: Full-Time
  • Shift: Various - must have availability to work weekdays, weekends, and holidays.

The ideal candidate will have the following qualifications:

  • Ability to multi-task and remain composed at all times.
  • Excels in a team environment.
  • Professional appearance and demeanor.
  • Ability to focus attention on details and be able to create Surprise and Delights for guests.
  • Ability to maintain confidentiality of all guest information and pertinent hotel data.
  • One (1) year experience in a luxury service industry is preferred.
  • Additional languages are advantageous.
  • Previous Forbes training is a plus.

Want to learn more? Hotel Website, Facebook, Instagram

What will I be doing?

As a Doorperson, you would be responsible for greeting arriving and departing guests and directing entry traffic in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

  • Greet, welcome and anticipate guests and their needs.
  • Initiate contact with guests entering and departing the hotel, while opening and closing the main hotel door.
  • Ensure that the Front Door is at all times attended.
  • Maintain the cleanliness of the door and hotel entrance.
  • Assist guests with car doors when needed.
  • Properly control the hotel House Car activity when operating
  • Be familiar with all hotel services including Spa, Brassica and being aware of daily events and functions.
  • Be knowledgeable of all VIP guests.
  • Understand guest inquiries and provide responses.
  • Demonstrate a current knowledge of external locations, attractions and landmarks in the vicinity.
  • Maintain complete knowledge and comply with all hotel a departmental policies and procedures including Forbes Standards
  • Ensure every guest receives a fond farewell, able to provide appropriate directions.
  • Support Company's philosophy and company culture.
  • Report any suspicious behavior; function as security to control human traffic.
  • Comply with all hotel security, fire regulations and Health and Safety Legislation
  • Other duties as assigned.

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

  • Hospitality - We're passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We're leaders in our industry and in our communities.
  • Teamwork - We're team players in everything we do.
  • Ownership - We're the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all

The Benefits – Hilton is proud to have an award-winning workplace culture ranking #1 World's Best Workplace by Great Place To Work & Fortune We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

· Access to your pay when you need it through DailyPay

· Medical Insurance Coverage – for you and your family

· Mental Health Resources

· Best-in-Class Paid Time Off (PTO)

· Go Hilton travel discount program

· Supportive parental leave

· Matching 401(k)

· Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount

· Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)

· Career growth and development

· Team Member Resource Groups

· Recognition and rewards programs

#LI-NL1

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