Stewarding Manager

3 weeks ago


Nashville, Tennessee, United States Conrad Nashville Full time
Job Description

Welcome to Conrad Nashville. We offer luxurious accommodations and exceptional service in the ever-evolving Nashville hospitality industry. Join our dynamic team, learn and grow in a culture of collaboration. Our priority is your well-being, which is why we offer competitive compensation packages, healthcare insurance, 401k plans, and team member discounts. Living and working in Nashville provides access to diverse cultural attractions, entertainment venues and culinary experiences. At Conrad Nashville, you can make a positive impact and be part of a world-class hospitality brand. Join us and discover all that we have to offer.

Job Summary

The Chief Stewards primary responsibility is to coordinate with the Chef's Department to be sure each department has the required equipment and steward staffing needed for daily operations. In addition to staffing, the Chief Steward will be responsible for overseeing and managing the upkeep and care of all cooking ware and washing equipment for the hotel.

Job Duties

To support strategic planning - long term development operational, financial and service goals of Stewarding
Enhance services and standards for Stewarding
Accountability for day to day P&L in Stewarding
Anticipate future guest trends and align services offered in Stewarding
To act as a key spokesperson for Stewarding in order to achieve Hotel vision - build and enhance positive brand image -- with internal and external guests
Develop innovative solutions to enhance communication of guest - service information
Trouble shooting in complex service situations
To oversee the facilitation of the Guest experience to exceed the expectation of a luxury hotel
Plan and prepare with team for guest events and coordinate unique requirements, to meet the guests needs
Identify, customize and deliver individual guest requirements.
Ensure a sanitary environment is provided and maintained at all times
Oversee, build and nurture strong relationships with employee
Promote the building of strong relationships with guests and employees through sincere communication and demonstrating a genuine desire to serve
Ensure the safety of the employees by providing proper equipment/material and educating staff for proper chemical usage
Education and ExperienceHigh school diploma and a college degree in hotel or business administration are required.
Extensive experience in similar 5 star/5 Diamond establishment
Ability to coordinate complex inventorying of equipment and maintain pars based on budgetary guidelines
Must be able to speak, read, write and understand the primary language (s) used in the workplace
Requires strong communication skills, both verbal and written
Hotel or Industry - legislation: Health - Safety, licensing; employment law
Knowledge of Food Service techniques and cost controls such as labor, productivity, food cost and other expenses
Skills & AbilitiesStrong Communication and Networking skills
Computer and social media proficiency
Proficiency with Applicant Tracking System
Good organizational skills.
Excellent interpersonal skills.
Physical RequirementsMust be able to stand or sit for long periods of time.
Must be able to lift up to 40 lbs.
Requires manual dexterity to use and operate office equipment.
Benefits:401k after 90 days, fully vested, company match to 4%
Medical (3 plan choices)
Dental (2 Plan choices)
Vision
Employee Assistance Program (EAP)
Flexible Spending Account (FSA)
Paid Time Off
Hilton Honors Team Member Discounts
Northwood Hospitality Discounts
EEO and ADA Statements Conrad Nashville is an Equal Opportunity Employer. We support and encourage diversity in the workplace. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. Source: Hospitality Online
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