![FIS Global](https://assets.phenompeople.com/CareerConnectResources/pp/FIGLUS/images/job_logo_config-1573119056858.png)
Product Support Representative Senior
2 weeks ago
Position Type :
Full timeType Of Hire :
Experienced (relevant combo of work and education)Education Desired :
Bachelor of Commerce/BusinessTravel Percentage :
0%Job Description
The world of finance moves fast. At FIS, we're faster. Our teams are empowered to learn, grow, and make an impact–in their careers and communities. We deliver innovation that advances the way the world pays, banks and invests. If you want to grow personally and professionally, we'd like to know: Are you FIS?
About the role:
The Product Support Representative Senior will provide ongoing support to help triage client issue. The product support representative will be a client facing role, advocate on behalf the client and work with all the internal support teams to ensure we can address any client related queries.
The Product Support Representative Senior will work on troubleshooting and recreating issue to pass on to our technical teams. The person will be responsible for ensuring tickets are updated and closed as expediently as possible.
About the team:
The Client Experience team has responsibility for Level1 and Level2 support of over 400+ that use the Private Capital Suite and Digital Data Exchange clients. The team is a diverse group of CX professionals working together to ensure we provide an excellent client experience.
What you will be doing?
- Provide product support for incoming client tickets
- Responds to customer product inquiries via telephone or in written internet-based email or chat sessions.
- Recreates client issues in test environment, identify/document how applications and systems interact to support business processes
- Review and provide CX reporting metrics
- Work with other FIS team (Product, Development, IT Operations, PS) to address client issues
- Support junior staff with more complex tickets and issues and assist in training
- Assist CX manager with projects and processes
What you will need:
- Business or related bachelor's degree
- Prior Private Capital Suite and Digital Data Exchange or Private Equity experience
- Strong verbal and written communication skills
- Ability to multitask and handle queries for multiple clients
- Ability to work independently at times and also work with other team members
- Familiarity with technology (SQL server) to understand how applications work (understanding of web server, app and DB servers how they interact).
- Familiarity supporting applications hosted in public cloud and multi tenant environments.
- 3+ years of experience in a similar role.
- This hybrid position is located in Jacksonville, FL.
Added bonus if you have:
- Experience in the financial services industry
What we offer you:
At FIS, we hire the best. In return, you receive exceptional benefits including:
- Opportunities to innovate in fintech
- Tools for personal and professional growth
- Inclusive and diverse work environment
- Resources to invest in your community
- Competitive salary and benefits
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
EEOC Statement
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here
For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
#pridepass
-
Senior Product Support Representative
1 month ago
Jacksonville, Florida, United States FIS Global Full timePosition Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Commerce/Business Travel Percentage : 1 - 5%Job DescriptionThe world of finance moves fast. At FIS, we're faster. Our teams are empowered to learn, grow, and make an impact–in their careers and communities. We deliver innovation that...
-
Product Support Representative
4 weeks ago
Jacksonville, Florida, United States FIS Global Full timePosition Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Commerce/Business Travel Percentage : 0%Job DescriptionThe world of finance moves fast. At FIS, we're faster. Our teams are empowered to learn, grow, and make an impact–in their careers and communities. We deliver innovation that...
-
Product Support Representative
1 month ago
Jacksonville, Florida, United States FIS Global Full timePosition Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Commerce/Business Travel Percentage : 0%Job DescriptionThe world of finance moves fast. At FIS, we're faster. Our teams are empowered to learn, grow, and make an impact–in their careers and communities. We deliver innovation that...
-
Product Support Representative III
1 month ago
Jacksonville, Florida, United States FIS Global Full timePosition Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Commerce/BusinessJob DescriptionFIS Management Services, LLC seeks Product Support Representative III in Jacksonville, FL to provide in-depth product support to FIS clients by resolving incoming inquiries. Respond to customer product...
-
Software Engineer Seniors-Production Support
1 month ago
Jacksonville, Florida, United States FIS Global Full timePosition Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Computer EngineeringJob DescriptionFIS Management Services, LLC seeks Software Engineer Seniors-Production Support in Jacksonville, FL to provide support for FIS Investment Accounting Manager (IAM) product. Oversee evolution of the...
-
Product Support Representative
4 weeks ago
Jacksonville, Florida, United States Jobs for Humanity Full timeCompany Description Jobs for Humanity is collaborating with FIS Global to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life. Company Name: FIS Global Job Description Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of...
-
Product Support Representative II
1 month ago
Jacksonville, Florida, United States FIS Global Full timePosition Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Business Administration Travel Percentage : 0%Job DescriptionThe world of finance moves fast. At FIS, we're faster. Our teams are empowered to learn, grow, and make an impact–in their careers and communities. We deliver innovation...
-
Product Support Representative II
2 weeks ago
Jacksonville, Florida, United States FIS Global Full timePosition Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Commerce/Business Travel Percentage : 0%Job DescriptionThe world of finance moves fast. At FIS, we're faster. Our teams are empowered to learn, grow, and make an impact–in their careers and communities. We deliver innovation that...
-
Product Support Representative I
1 month ago
Jacksonville, Florida, United States FIS Global Full timePosition Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Commerce/Business Travel Percentage : 0%Job DescriptionThe world of finance moves fast. At FIS, we're faster. Our teams are empowered to learn, grow, and make an impact–in their careers and communities. We deliver innovation that...
-
Product Support Representative I
3 weeks ago
Jacksonville, Florida, United States FIS Global Full timePosition Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Commerce/Business Travel Percentage : 0%Job DescriptionThe world of finance moves fast. At FIS, we're faster. Our teams are empowered to learn, grow, and make an impact–in their careers and communities. We deliver innovation that...
-
Product Support Representative II
1 month ago
Jacksonville, Florida, United States FIS Global Full timePosition Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor's Degree Travel Percentage : 5 - 10%Job DescriptionThe world of finance moves fast. At FIS, we're faster. Our teams are empowered to learn, grow, and make an impact–in their careers and communities. We deliver innovation that advances...
-
Client Support Representative
4 weeks ago
Jacksonville, Florida, United States SS&C Technologies Holdings, Inc. Full timeProduct Representative Locations: Jacksonville, FL | Hybrid (6 days/month)Get To Know The Team: Are you looking for a place that perfectly blends financial services and technology? Do you enjoy problem-solving? At SS&C Advent Client Support, we help Client Support, Representative, Support, Client
-
System Support Analyst Seniors
1 month ago
Jacksonville, Florida, United States FIS Global Full timePosition Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Business AdministrationJob DescriptionFIS Management Services, LLC seeks System Support Analyst Seniors in Jacksonville, FL to provide 2 24x7 systems support for assigned production-related systems. Provide 24x7 on-call support for all...
-
System Support Analyst Seniors
4 weeks ago
Jacksonville, Florida, United States Jobs for Humanity Full timeCompany Description Jobs for Humanity is collaborating with FIS Global to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life. Company Name: FIS Global Job Description Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Business...
-
Production Support Analyst
4 weeks ago
Jacksonville, Florida, United States Collabera Full timeHome Search Jobs Job Description Production Support Analyst Contract: Jacksonville, Florida, US Salary: $65.00 Per Hour Job Code: End Date: Days Left: 4 days, 3 hours left Apply Job Title: Production Support Analyst Location: Jacksonville FL (Hybrid) Duration: 12 Months Contract Required Skills5+ years of relevant IT experience (Production Support,...
-
Product Support Representative I
1 month ago
Jacksonville, Florida, United States FIS Global Full timePosition Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Commerce/Business Travel Percentage : 0%Job DescriptionThe world of finance moves fast. At FIS, we're faster. Our teams are empowered to learn, grow, and make an impact–in their careers and communities. We deliver innovation that...
-
Senior Living Sales Manager
4 weeks ago
Jacksonville, Florida, United States Brookdale Senior Living Full timeSenior Living Sales Manager - $2,000 Sign on BonusOverviewVoted by Newsweek in 2024 as one of America's Greatest Workplaces for Diversity Offering a $2,000 Sign on BonusHungry for a sales role where your work will make a meaningful difference? Join our team At Brookdale, you will find opportunities that recognize your success and help advance your career.Our...
-
Senior Product Security Engineer
4 weeks ago
Jacksonville, Florida, United States SoFi Full timeEmployee Applicant Privacy Notice Who we are:Shape a brighter financial future with us.Together with our members, we're changing the way people think about and interact with personal finance.We're a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The...
-
Senior Product Security Engineer
1 month ago
Jacksonville, Florida, United States SoFi Full timeEmployee Applicant Privacy Notice Who we are:Shape a brighter financial future with us.Together with our members, we're changing the way people think about and interact with personal finance.We're a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The...
-
Sales Manager Senior Living
4 weeks ago
Jacksonville, Florida, United States Brookdale Senior Living Full timeOverview Voted by Newsweek in 2024 as one of America's Greatest Workplaces for Diversity Hungry for a sales role where your work will make a meaningful difference? Join our team At Brookdale, you will find opportunities that recognize your success and help advance your career. Our most successful sales managers can earn membership and bonus opportunities in...