it cybersecurity specialist

This position is being recruited under 10 USC 1599f into the Cyber Excepted Service and does NOT convey eligibility to be converted to the Competitive Service. It has been identified as a position necessary to carry out and support the mission of the US Cyber Command.

It is in the Professional Work Category at the Senior Work Level within the CES Occupational Structure. It is located in the DISA J6(GSVC)/ENDPOINT & CUSTOMER SVC DIR (FE383).

• Conducts trend analyses to identify areas where additional customer training and assistance is needed and initiates appropriate action such as defining new training requirements.
• Projects managed directed, or otherwise undertaken are large-scale in scope with technical authority over a wide range of Information Technology (IT) disciplines, systems, and applications.
• Provides technical support to customers who need assistance utilizing client level hardware and software in accordance with established or approved organizational process components.
• Provides group and individual training to other customer support specialists on technical issues and new customer support technologies. Applies a mastery level of IT principles, concepts, methods, and practices in assigned specialty area.
• Provides touch labor support for network, infrastructure, and VTC equipment at identified locations in coordination with associated managing organizations.
• Install and configure hardware, software, and peripheral equipment for system users in accordance with organizational standards.
• Acts as a trusted agent (TA) for the location and perform COMSEC/CRYPTO hand receipt duties.