agm - steakhouse

Overview

Whether you want to make your debut or go back on tour after a long hiatus, starting a career at Seminole Hard Rock Hotel & Casino Tampa can feel more like play than work. This expansive property is the premier entertainment destination of Central Florida & features high stakes table games along with thousands of the hottest slot machines. Owned & operated by the Seminole Tribe of Florida, this electrifying casino destination boasts rock star amenities at its AAA Four Diamond rated hotel ranging from seven award-winning Zagat-rated restaurants, a newly renovated Rock Spa & Salon and VIP services galore.

Our Commitment to Service:

We don't have customers, we have Guests. Unparalleled Service isn't just a part of our mission statement at Seminole Gaming; it's a commitment to each and every one of our current & future Guests. Our staff spends their time making sure that every single one of our guests gets the rock star treatment, but the Seminole Hard Rock family also rolls out the red carpet for our employees with competitive benefits & a great work environment.

Benefits & Perks:

We offer rockin' benefits that include Medical, Dental, Vision & Life Insurances, 401K, Paid time off, Annual Bonus Opportunity & much more Please visit to see our full list of benefits

Appearance:

How we look & appear to each guest provides an important impression of our Company. Non-permitted guidelines include unnatural hair color, visibly explicit or offensive tattoos, facial tattoos, ear piercings that alter the shape and/or size of the ear, any visible body or facial piercings other than two (2) piercings per ear, facial hair longer than 1⁄2 inch in length or mustaches that extend past 1⁄4 inch below the upper lip. Please note this list is not all-inclusive, as well as exceptions to these rules may apply for certain departments.

JOB DESCRIPTION

Responsibilities

This position is responsible for assisting in the management of our property's signature gourmet steakhouse restaurant, Council Oak. This will be accomplished according to established standards to provide maximum customer service and satisfaction while achieving financial goals.

Essential duties include, but are not limited to:

• Identifies and defines business needs and implements solutions. The solutions implemented are to result in beneficial changes in the operation of the restaurant, improvement in the restaurant's impact or interaction with customers, improvement in the restaurant's ability to reduce or contain costs or generate additional revenue.
• Works in conjunction with the Chef and directs the development and administration of controls for all phases of the restaurant in an economical and profitable manner while maintaining established standards.
• Spearheads menu item changes based on product mix reviews and guest feedback.
• Ensures that the restaurant supports the casino by providing outstanding service to VIP guests in the restaurant and during special events.
• Institutes cost control procedures, inventories and standards of performance.
• Counsels, guides, trains, and instructs assigned personnel in the proper performance of their duties, including kitchen personnel.
• Works with manual and automated systems and develops or implements procedures, formats, budgets, testing, training and documentation.
• Staff replacement within the guidelines of the department.
• Develops and implements operating standards where necessary.
• Communicates with management, other departments, and designated personnel to address the needs of the POS system.
• Provides project leadership and project management as assigned
• In the absence of senior F&B management provides leadership and direction for the department as required.
• Acts immediately on all customer complaints to insure that a correction is made whenever possible.
• Responsible for the back of the house operations in the absence of the room chef.

Qualifications

• Three (3) years fine dining experience with at least one (1) year in management preferred.
• Advanced knowledge of wines required, sommelier background preferred.
• College degree in business or related field preferred, but may be waived with extensive experience in the field in a similar capacity.
• Experience in casino or hotel environment preferred.
• Must be familiar with financial data and cost control techniques.
• Proven ability in developing budgets and business plans.
• Proven ability in writing documentation, procedures, and training programs.
• Project management experience (writing a project plan, measuring progress, delivering results).
• Excellent interpersonal, customer service, communication, team building, and problem solving skills are required.
• Excellent verbal and written communication skills.
• Ability to coordinate multiple tasks at once.
• Ability to compile, compute, and analyze pertinent data needed for reports.
• Ability to work with the POS systems.
• Ability to negotiate and build relationships with diverse departments and casino personnel.
• Ability to implement strategic visions and plans into day-to-day operations.
• Must be able to respond calmly and make rational decisions when handling guest and employee conflicts.
• Must be able to work independently.
• Must be able to conduct conversations with customers and employees and speak distinctly and persuasively with others.
• Must be able to read, write, speak and understand English.

Work Environment:

• Duties and responsibilities are typically performed on the Casino Floor in a fast-paced, guest-smoking environment, with constant exposure to general public and excessive noise.
• Must be able to work at a fast pace and in stressful situations.
• While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 20 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.

Native American Preference Policy:

The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

Employment Process:

Seminole Gaming's employment process requires candidates to obtain gaming licensure by successfully completing a background check with Seminole Gaming Compliance and Regulations, prior to beginning employment. These background checks may include, but are not limited to:

• Credit Check
• Criminal Background Check
• Drug Screen

Disclaimer
While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

#gotoworkhappy

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