Crisis Management Leader

1 week ago

Charlotte, North Carolina, United States TIAA Full time
Crisis Management Leader
The Crisis Management Leader is responsible for leading the company's crisis management activities while managing the crisis support team. This role will direct the organizational response across all levels of the organization that are involved in crisis remediation, from assessment through resolution. This role will also embed a culture of continuous improvement and root cause remediation through after action reviews to avoid repeat events and improve overall crisis management response.

Key Responsibilities and Duties
  • Ensure the business and operations are engaged and active in all levels of the cross-functional crisis management response.
  • Partner with other company response teams to prioritize incidents according to their urgency and impact on the business and operations.
  • Lead the organizational response to crisis in partnership with subject matter experts, identify the cause, and initiate the crisis management process.
  • Notify response teams of a crisis according to protocols; gather stakeholders as required by the event; manage operational protocols; and facilitate communication between crisis management stakeholders.
  • Lead the collaboration with company response teams so all company policies, protocols, and routines are followed.
Educational Requirements
  • University (Degree) Preferred
Work Experience
  • 8+ Years Required; 10+ Years Preferred
Physical Requirements
  • Physical Requirements: Sedentary Work
Career Level
10PL

Required Qualifications

  • 8+years of experience in crisis management and/or a command center environment

Preferred Qualifications

  • 10+years of experience in crisis management and/or a command center environment
  • Bachelor's degree
  • Financial Services experience
  • Managerial/team lead experience
  • Strong leadership, decision-making and communication skills, particularly under stress
  • Attention to Detail; Strong organizational skills and ability to prioritize tasks
  • Excellent oral and written skills
  • Proven problem-solving and analytical skills
  • Ability to support 24 x 7 monitoring on a rotating basis; synthesize threat notifications and internal/external events to provide easily understood, concise reporting on threats and opportunities
  • Stay up-to-date on industry standards and technologies related to incident management

#LI-AB1

Related SkillsBusiness Process Improvement, Business Process Understanding, Commercial Acumen, Communication, Compliance, Continuous Improvement Mindset, Detail-Oriented, General Risk Management, Influence, Relationship Management, Risk Mitigation, Risk Monitoring

Anticipated Posting End Date:

Base Pay Range: $199,000/yr. - $253,000/yr.

Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans).

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Company Overview

TIAA is the leading provider of financial services in the academic, research, medical, cultural and government fields. We offer a wide range of financial solutions, including investing, banking, advice and education, and retirement services.

Benefits and Total Rewards

The organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That's why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being. To learn more about your benefits, please review our Benefits Summary.

Equal Opportunity

We are an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other protected status.

Read more about the Equal Opportunity Law here.

Accessibility Support

TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.

If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team:

Phone:

Email:

Privacy Notices

For Applicants of TIAA, Nuveen and Affiliates residing in US (other than California), click here.

For Applicants of TIAA, Nuveen and Affiliates residing in California, please click here.

For Applicants of Nuveen residing in Europe and APAC, please click here.

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