NOC Technician

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Receives initial trouble reports from customers and provides basic technical support to correct customer problems. Opens and prioritizes trouble tickets. Assigns repair requests to technicians and coordinates technician response and follow-up for more complex issues. Monitors various network equipment for alarms and clears trouble according to designated procedures. Responsibilities: Primary customer contact for business customer troubles with data and voice services Level 1 troubleshooting of network and voice services Preventative system checks to ensure network reliability Qualifications: Layer 2/Layer 3 networking knowledge VOIP Troubleshooting skills Most important is a good attitude and a willingness to learn Benefits: Competitive wage Medical/Vision/Dental Coverage with premiums paid for by the company Life insurance 401K Savings Plan with 6% match by the company Vacation and sick leave accrual Paid holidays Many more

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