Patient Services Specialist Internal Medicine Odessa

4 weeks ago

Odessa, Texas, United States Texas Tech University Health Sciences Center Full time
Position Description

This position is responsible for ensuring the smooth operation of the clinic patient flow.

Employees serve as primary contacts for patients and are responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records.

In addition, this position is responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies, and maintaining related information for the department.

Employees may have cash-handling responsibilities.

Major/Essential Functions


Answer clinic phones, provide customer service to anyone who walks in or calls, check patients in and out, collect payments, process prior authorizations, process referrals, schedule appointments, working knowledge of IDX and Cerner, verify insurance, attend clinic meetings, help all clinics within the Internal Medicine Department as needed.

Required Qualifications

A High School diploma or GED. 1-year Customer Service, office, or related experience. Additional education may substitute for the experience requirement.

EEO Statement


All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, genetic information or status as a protected veteran.

Jeanne Clery Act


The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information.

By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees.

To view this report, visit the TTUHSC Clery Act website.

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