Hardware Engineering Technician

2 weeks ago

Charlotte, North Carolina, United States Linxup Full time

ABOUT LINXUP, LLC

Do you want to be a key player at a fast-growing company? If you are looking for an opportunity to challenge yourself, Linxup is the right place for you.

Linxup (formerly Agilis Systems) helps service companies, transportation organizations, and other fleet-based businesses track and protect the vehicles and equipment on which they rely. Using our software-as-a-service (SaaS) platform, customers can unlock a range of offerings: from simple track and trace features, to all the tools they need to improve fleet management, increase mobile worker productivity, protect drivers through coaching, and reduce operating costs. Our consumer-focused product-MOTOsafety-gives new and aging drivers the freedom to be on the road, while providing their families peace of mind about their driving abilities and safe locations. Headquartered in St. Louis, MO, Linxup has offices and employees across the country, and enjoys status as a multi-year member of the St. Louis Business Journal's Best Places to Work. As Agilis Systems, we have been named to the Inc. 5000 Most Successful Companies in America list four years in a row. Our people are the reason for our success. Our teams are empowered to cultivate greatness and are supported by Linxup to be intuitive, creative, and determined in all they do. Come join us.

ABOUT THE POSITION

The Hardware Engineering department is an integral part of the Engineering Organization that supports product development. As part of the team, the Hardware Engineering Technician will regularly collaborate with other team members and departments to help move projects forward or resolve issues in a timely manner. In this role, various functions will be performed such as; new hardware evaluation, device configuration development, quality acceptance and Firmware regression testing, cable harness creation or modification, Hardware/Firmware troubleshooting, root cause analysis, and creation of supporting documentation as required. In addition, the Hardware Engineering Technician will provide support to the Sales, Customer Experience, Customer Success, and Customer Support teams to help resolve issues as they arise. This position will help ensure Hardware Engineering meets all product-related tasks as well as provide troubleshooting support and training to other departments within the organization.

This is a hybrid remote/office position but may be adjusted based on business needs. The Hardware Engineering Technician is required to have a private workspace in their home with proper Internet connectivity that ensures productivity. This includes but is not limited to simultaneously connecting to multiple work-related websites as well as video conferencing.

ESSENTIAL FUNCTIONS

  • Develop and maintain a firm understanding of internal systems, processes, and procedures
  • Generate and maintain device configurations and test plans for new and existing devices in G-Suite
  • Provide support to the Software Development Teams with product integration and troubleshooting
  • Perform functional testing on the workbench and with in-vehicle drive tests to validate device behavior and performance
  • Perform new firmware validation testing and OTA firmware updates as required
  • Investigate, analyze, and resolve technical issues
  • Work directly with vendor(s) and internal team members to resolve device hardware and firmware issues
  • Train and assist Fulfillment personnel with deploying new or updating existing products
  • Perform other duties as assigned

QUALIFICATIONS

  • Associate Degree in electronics or a related field, or equivalent combination of education/experience
  • 3+ years of prior experience with technical analysis and troubleshooting of telematics or similar electronic devices
  • Knowledge of basic electronics, test bench skills, and simple soldering techniques
  • Organizational and interpersonal skills as well as proficient written and verbal communication skills
  • Ability to communicate technical information to non-technical audiences
  • Ability to work flexible hours to accommodate business needs and handle multiple tasks in a fast-paced, changing environment
  • In-depth knowledge of Microsoft Excel, Word, and G-Suite office productivity tools, etc.
  • Experience with conducting verification and validation testing on electronic devices and sub-systems
  • Knowledge of telematics device operation, GPS receivers, and cellular networks
  • Knowledge of Ethernet/Wireless networking, Bluetooth networks, and communication protocols (TCP, UDP, CoAP)
  • Knowledge of the Agile project management process and Jira is a plus

WORK ENVIRONMENT

  • The hours of this position are Monday through Friday from 8:00 AM until 5:00 PM
  • Fast-paced environment with opportunities for growth and reward
  • Complete training on Hardware Engineering processes and products
  • Company promotes work/life balance to achieve maximum performance professionally and personally

COMPENSATION AND BENEFITS

We value hard work and on-the-job-excellence and offer competitive compensation and benefits packages:

  • Position offers a base salary
  • Medical, Dental, Vision, Life and 401(k) benefits are offered
  • FTO-Flexible Time Off

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