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Store Manager
2 months ago
The ideal candidate must have a natural selling ability, enthusiasm, strong communication skills, a strong sense of aesthetics, motivation to build relationships and their business, and an appreciation for luxury goods and our exclusive clientele.
Responsibilities will include ensuring customer service levels meet and exceed our customer's expectations, developing and maximizing the client base, and daily store operations.
Essential Responsibilities:
- Manage the selling environment including the adherence to selling floor assignments and ensuring impeccable customer service.
- Maximize the sales performance of the staff through product knowledge education, coaching selling and clientele skills and reviewing individual transaction statistics on a regular basis.
- Assist Sales Professionals with the achievement of their individual goals by monitoring the suggestive selling process and providing timely feedback and direction.
- Ensure that all policies, procedures and operational directives are enforced consistently and effectively by all personnel.
- Develop a specific plan to ensure compliance with thank you note guidelines, telephone and email outreach goals and assist with supervision of communication content.
- Lead by example and ensure a respectful selling environment is maintained at all times
Requirements:
- Minimum 5+ years of selling and management experience in the luxury retail environment
- Professional sales development skills
- Exceptional interpersonal skills
- Strong leadership qualities and the ability to communicate effectively with all levels within the organization and our customer base.
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