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Contract Specialist

3 months ago

Minneapolis, Minnesota, United States National Diversity Network Full time
Contract Specialist

US-MN-Minneapolis

Job ID:
Type: Regular
# of Openings: 1
Category: Customer Success
SPS Commerce, Inc

Overview

Are you looking for a role where you will engage with customers to find resolutions with contact adjustments and account maintenance? Do you enjoy identifying areas of improvement for internal and external processes? We are looking for a Contract Specialist who will work with our Sales and Customer Success teams on operational details and take initiative in serving as a one stop shop in Contract Management while providing a stellar customer centric experience.

Does this sound like you?
  • Initiative is in your blood. You demonstrate a sense of urgency and commitment to getting things done- and getting things done right
  • You are comfortable managing complex conversations and situations, offering customers alternative solutions when appropriate and understanding when there is no resolution
  • You are customer focused. You can forge strong working relationships and instill trust while solving problems and driving value for customers
  • You enjoy being collaborative and driving projects to completion
Why SPS?
  • With 94 consecutive quarters of growth, we know how to win
  • You'll work alongside talented and enthusiastic professionals who embrace the world of technology
  • You'll have an opportunity to drive change through process and continuous improvements
  • We have a leadership team that cares about your growth
  • Careers don't just grow here, they're made here
The Day-to-Day

We're looking for someone who is Obsessed with Customers and knows how to Get After It In this role you will partner with cross functional members to build and carry out solutions to ensure maintenance and growth of the customer. As a Contract Specialist, you will drive accountability to key organizational partners on customer satisfaction.
  • Assist customers who wish to cancel, credit or reduce rate
  • Act as a relationship manager to an assigned sales team, supporting accounts via multiple support channels to find customer resolutions
  • Develop and maintain programs and processes that reduce customer churn and increase customer retention
  • Analyze and manage all revenue reductions activities
  • Recommend process improvement and best practices that align with revenue reductions processes and causes
  • Support development of refine and document processes and practices
  • Reporting customer feedback to key organizational partners
  • Maintain strong relationships across the organization through clear communication and detailed follow-ups
  • Handle retention, renewal activities such as: credits, cancels, contact adjustments and account maintenance
Education and Experience
  • College degree or equivalent combination of education and experience
  • Minimum 1 year of solid customer centric, sales, or operations type of experience
  • Excellent organizational skills with ability to effectively manage multiple projects
  • Ability to effectively present and demonstrate solutions
  • Demonstrated computer knowledge (Microsoft Office -Word, Excel and Outlook)
  • Previous Salesforce experience is preferred
EOE including disability/ veteran

SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability, and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.

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