Reservationist - Now Hiring

4 weeks ago

Brisbane, California, United States Transdev Inc. Full time
Purpose of Position: Takes customer calls and schedules customer rides using a computerized scheduling system. Creates daily manifests for paratransit drivers based on customer demands.The pay for this position is $21.45/Hour Responsibilities:
  • Answers customer calls and inputs all customer trip requests using a computerized scheduling system.
  • Provides accurate responses to callers' questions about schedules, trips and other questions using information made available to the agent
  • Accurately schedules trips through specialized software, in accordance with Americans with Disabilities Act (ADA) provisions and company requirements; determine if trip is to be scheduled by pick up time or by arrival/appointment time; inform customers accordingly
  • Provides transit information to passengers; providing friendly, professional customer service interaction; answers calls from clients and schedule services
  • Monitor call wait time, and number of calls in queue; efficiently address customers' needs so other customers can be helped
  • Enters new customer information or changes into the system.
  • Follows rules and regulations of the Company; follows instructions of management and supervisors
  • Adheres to all regulations related to the Americans with Disabilities Act (ADA)
  • Maintains confidentiality of passengers' information
  • Maintains a clean and well-organized work area
Other duties as required. Qualifications: Education, Licensing, and Certifications Required:
  • High school diploma or equivalent, such as GED, required
  • Proof of typing certification required at time of interview
Experience:
  • 1 year or more of customer service experience preferred.
  • Typing, keyboarding and computer experience preferred.
Skills and Knowledge Required:
  • Ability to read, comprehend and understand maps
  • Ability to read, understand, interpret, and explain transit system operating rules, regulations, policies, phases and routes
  • Basic math and writing skills
  • Ability to communicate via telephone with clear speech and a pleasant phone manner
  • Will be cross trained as Dispatch Clerk for coverage purposes
  • Working knowledge of Microsoft Office software and computer literacy
Travel requirement (as a percent):

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