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shift mgr

3 months ago

New York, New York, United States Seminole Gaming & Hard Rock Full time
  • Maintain all licenses required for the position and ensure all associates maintain required licenses/certifications.
  • Role model/promote discretion and confidentiality regarding guest information and shared conversations.
  • Oversee daily work assignments, performance, and guest interaction of Spa employees.
  • Ensure appropriate staffing to ensure guest satisfaction, Spa safety and cleanliness.
  • Investigate and resolve guest situations to best satisfy the guest and maintain good business practices.
  • Prepare and process daily reports; point out trends or other points of significance to department management.
  • Order supplies, inventory, and set up retail displays that attract guest attention and result in increased sales.
  • Develop new ideas to promote additional revenue generation.
  • Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discretely notifying appropriate management of concerns and observations
  • Must maintain a clean, safe, hazard free work environment.
  • Must follow all safety guidelines and procedures outlined within company standards.
  • Select, train, coach, counsel, appraise and retain direct reports who consistently perform actions and behaviors that reinforce the Company's Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication.
  • Perform general administrative duties.
  • Other duties as assigned.