Solutions Engineer
2 weeks ago
POSITION SUMMARY:
The Solutions Engineer is responsible for managing infrastructure projects and systems both internally
and for customers. Responsible for the timely, enthusiastic, and satisfactory completion of remote
helpdesk and onsite support for HCTec's technical managed services clients as well as HCTec's internal IT
needs. IT support will consist of managing customer and employee queries, troubleshooting, and
diagnosing IT issues.
This role requires the ability to work both independently and as part of a team and be able to adapt to
new technologies and environments – all within a structure that is extremely fast-paced and demanding.
The Solutions Engineer will serve as the face of HCTec, with the responsibility of making significant
decisions on behalf of the company for clients. To maintain a trusted business relationship with the
client management team, the Solutions Engineer must hold themselves to the highest ethical and
professional standards.
ESSENTIAL FUNCTIONS and RESPONSIBILITIES: To perform this job, an individual must perform each
essential function satisfactorily with or without reasonable accommodation.
Manage IT Helpdesk Requests both Internally and for Clients
o Responsible for managing the IT Support Desk Analysts workflow processes within Autotask to ensure
internal and client user accounts are set up or disabled appropriately and on time.
o Works in conjunction with and is responsible for ensuring the IT Support Analysts troubleshoot and
address all support requests efficiently and effectively.
o Manage expectations for walk up requests that may be initiated while on-site at a client location.
o Follows through with escalated support tickets and requests whose issues are not closed on initial
contact – which may include additional communication to the user, a supervisor, or other support
areas within the team.
o Documents all calls and ticket information and updates as information becomes available via the
HCTec ticketing system.
o Responsible for customers satisfaction ensuring prompt, accurate and courteous service.
Manage Allocation and Maintenance of IT Equipment both Internally and for Clients
o Responsible for total setup of all network and server hardware and ensuring said hardware is
connected to the network and working properly, configure and install this equipment, as well as
diagnose and repair any malfunctions.
o Performs various projects for network and server implementations.
o Analyzes and performs VOIP troubleshooting and setup for both clients and internal IT.
Diagnose Network and Server Hardware and Software Issues
o Responsible for performing an initial diagnosis of the issue and documenting their findings. Then,
analyze, formulate, and execute a strategy to fix the issue.
Prioritize and Escalate Issues as Necessary
o Manage the priority of issues based on severity and immediacy and follow proper escalation
procedures if necessary.
o Exhibit use of organizational skills, which are critical to handle the prioritization of workload while
simultaneously being able to effectively manage customer expectations to ensure 100% satisfaction.
ADDITIONAL REQUIREMENTS:
o The ability to maintain confidentiality is critical to this position, which will have access to and/or
works with sensitive and/or confidential information regularly.
o Customer Service and Communication skills are a must and critical to the success of this role.
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES
o 2 Year Associates or Bachelor's degree in Information Technology or 5 years' equivalent experience is
required.
o Microsoft Certified Solutions Expert (MCSE) and Network+ Certified, preferred
o Cisco Certified Network Associate (CCNA) or Cisco Certified Network Professional (CCNP), preferred.
o Experience with Microsoft (SQL Server, Exchange, Active Directory), Citrix, SonicWALL, Cisco, Meraki
and VMware technologies
o Minimum of five (5) years customer service experience
o Significant experience configuring, maintaining, and troubleshooting all versions of Microsoft
Windows operating system
o Office 365 Management
o Robust networking skills with experience in DNS, DHCP, Switching/Routing, and wireless technologies
o Experience with mobile device support (iPhone, Android, Windows Mobile)
o Must be a team player and build good working relationships across all functions
o Must have a strong personal drive for delivering great customer service, and thrive in a fast-paced,
high-energy environment with a proactive focus
o Need to be flexible, adaptable, and possess creative problem-solving skills
o Must demonstrate strong written and verbal communication
o Ability to work late shift and/or on-call rotation
o Ability to bend, stoop & carry at least 50lbs
o Insurable driving record, current driver license and reliable transportation
-
Data Solutions Engineer
7 days ago
Other US Location SponsorUnited Full timeSponsorUnited is the leading global sports and entertainment intelligence platform, delivering real-time trends and on-demand research that provides invaluable insights.With tens of millions of marketing partnerships, brands, rights-holders and creative tracks, our SaaS database enables organizations to partner more effectively and make decisions at speed...
-
Strategic Solutions Engineer
1 week ago
Other US Location Snyk Full timeEvery day, the world gets more digital thanks to tens of millions of developers building the future faster than ever. But with exponential growth comes exponential risk, as outnumbered security teams struggle to secure mountains of code. This is where Snyk (pronounced "sneak") comes in. Snyk is a developer security platform that makes it easy for development...
-
Senior Project Engineer
2 weeks ago
Other US Location UL Solutions Full timeJOB DESCRIPTIONUL's Consumer, Medical and Information Technology (CMIT) team is currently seeking an experienced candidate interested in conducting safety investigations of Medical DevicesThis is a hybrid role requiring 3 days per week in office.RESPONSIBILITIESExtensive knowledge of IEC and UL standards and international safety schemes such as OSHA's NRTL...
-
Lead Consultant DevOps and Cloud for Commerce
2 weeks ago
Other US Location SkillNet Solutions Full timeSummary Provide innovative solutions to complex Retail architecture landscapes for stores and eCommerce with wide mix of legacy applications and cloud native solutions. The Lead Consultant DevOps and Cloud for Commerce will work in exciting complex implementations of commerce solutions for leading global organizations Type of Employment: PermanentWork...
-
Manager of Systems Engineering
3 weeks ago
Other US Location Extreme Networks Full timeExtreme Networks Named to Computerworld's 2023 List of Best Places to Work in ITOver 50,000 customers globally trust our end-to-end, cloud-driven networking solutions and rely on our top-rated services and support to accelerate their digital transformation efforts and deliver progress like never before and with double digit growth year over year, no provider...
-
Data Engineer
4 days ago
Other US Location Chainlink Labs Full timeAbout Us Chainlink Labs is the primary contributing developer of Chainlink, the decentralized computing platform powering the verifiable web. Chainlink is the industry-standard platform for providing access to real-world data, offchain computation, and secure cross-chain interoperability across any blockchain. Chainlink Labs helps power verifiable...
-
Product Engineer II
2 weeks ago
Other US Location Daikin Applied Full timeJob DescriptionSummary: Responsible for engineering aspects of products released to production after initial design development, including design of special order and customized products, maintenance and minor additions to existing products.Essential Duties and Responsibilities include the following. Other duties may be assigned.Provide solutions to a...
-
Quality Engineer
2 weeks ago
Other US Location JMA Wireless Full timeJMA is restoring U.S. leadership in wireless technology at a critical time in the transition to 5G. It makes the world's most advanced software-based 5G platform, designed, coded, and manufactured in Syracuse, NY at the only U.S.-owned 5G factory in the country. Across its global tech centers, JMA makes 5G possible for organizations with the most critical...
-
Senior Data Engineer
4 days ago
Other US Location Chainlink Labs Full timeAbout Us Chainlink Labs is the primary contributing developer of Chainlink, the decentralized computing platform powering the verifiable web. Chainlink is the industry-standard platform for providing access to real-world data, offchain computation, and secure cross-chain interoperability across any blockchain. Chainlink Labs helps power verifiable...
-
Senior Sales Engineer
3 weeks ago
Other US Location Higher Logic Full timeHigher Logic exists to connect people, knowledge, and ideas to improve lives and organizations. Through our community solutions, we empower growth-stage businesses and associations to build a more engaged and meaningful relationship with their customers and members. Higher Logic serves more than 3,000 customers, representing over 350,000 online communities...
-
Senior Optical Engineer
3 weeks ago
Other US Location Faro Technologies Full timeFARO is an imaging company - and an imagining company. We envision a better, more insightful, and more powerful world realized through digital 3D means and measurement technologies. Right from the start, we have helped our customers make better decisions - faster and more accurately than anyone else in the industry.We work with the largest companies on the...
-
Automation Technician Level One
3 weeks ago
Other US Location Pixelle Specialty Solutions Full timeCompany DescriptionPixelle Specialty SolutionsTM - Spring Grove Paper Mill - is the largest specialty paper company in North America, with fully integrated pulp and paper operations in Chillicothe, Ohio, Spring Grove, Pennsylvania, Stevens Point, Wisconsin and a coating operation in Fremont, Ohio. Supported by an experienced product development team, Pixelle...
-
Network Engineer II
3 weeks ago
Other US Location Bullhorn Full timeBullhorn is the global leader in software for the staffing industry. After more than 20 years, more than 10,000 companies rely on Bullhorn's cloud-based platform to power their staffing processes from start to finish. Led by the original co-founder, partnered with venture capital, and powered by seasoned leaders across a global workforce with an eye toward...
-
Senior Network Engineer
1 day ago
Other US Location FTD Full timeJob DescriptionSenior Network Engineer Information Technology/Infrastructure OVERVIEW As a Senior Network Engineer you will configure and operate local and wide area networks at scale in both physical and cloud environments. You will ensure maximum network availability, scalability, reliability, performance, and security for internal and external consumers....
-
Python Engineer
7 days ago
Other US Location Left Field Labs Full timeLocation: Remote, Anywhere in United States, Canada or LATAMWho We AreWe are an Experience design and trusted creative technology partner to some of the world's most ambitious brands such as Google, Amazon, Meta and Uber. We believe in the power of storytelling, human-centric design, and the intersection of creativity with code to further humanity's...
-
Security Engineer
2 weeks ago
Other US Location Innovaccer Full timeYour RoleWe are growing rapidly in the US with acquisitions and in the US Government space. We are looking to expand our US security team with talented people. We at Innovaccer are looking for a Security Engineer-III who will be responsible for performing real-time monitoring, analysis of security events, and administration of Security tools. This role will...
-
Software Engineering Manager
2 weeks ago
Other US Location ASM Full timeASM is a leading global supplier of products, services, and materials for semiconductor processing. For more than half a century, innovation has been at the core of everything we do. Our smart, ambitious people are dedicated to creating cutting-edge solutions for the world's leading semiconductor providers. Every day we push the development of...
-
Sr. Python Backend Engineer
7 days ago
Other US Location Left Field Labs Full timeLocation: Remote, Anywhere in United States, Canada or LATAM Who We AreWe are an Experience design and trusted creative technology partner to some of the world's most ambitious brands such as Google, Amazon, Meta and Uber. We believe in the power of storytelling, human-centric design, and the intersection of creativity with code to further humanity's...
-
Principal Applied Scientist
4 days ago
Other US Location Cohere Health Full timeCompany Overview Cohere Health is illuminating healthcare for patients, their doctors, and all those who are important in a patient's healthcare experience, both in and out of the doctors office. Founded in August, 2019, we are obsessed with eliminating wasteful friction patients and doctors experience in areas that have nothing to do with health and...
-
Full Stack Developer
4 days ago
Other US Location ISsoft Full timeISsoft, a subsidiary of Coherent Solutions, is a digital product engineering company focused on empowering business success. Our global team of 2000+ talented professionals collaborate seamlessly to deliver innovative solutions that drive measurable business impact. Headquartered in Minneapolis, USA, the company's core competencies across 10 locations...