Quality Assurance Inspector

5 days ago

Onamia, Minnesota, United States Grand Casino Mille Lacs Full time

The Opportunity

As the Hotel Housekeeping Quality Assurance Inspector at Grand Casinos, you will play a crucial role in maintaining the exceptional quality and cleanliness of Guest rooms and common areas within the hotel. You will demonstrate strong attention to detail, excellent organizational skills, and a commitment to delivering outstanding service.

What you get to do

Conduct regular housekeeping inspections to ensure the cleanliness and quality of rooms meet the hotel's standards.
Assist in the implementation and maintenance of cleaning procedures to guarantee consistency and efficiency.
Manage the inventory of linens and supplies, ensuring adequate stock levels are maintained.
Assess room conditions and promptly report any maintenance issues to the appropriate department.
Document and communicate inspection results to management, providing insights and recommendations for improvement.
Act as a Peer Mentor, training and guiding Associates in housekeeping best practices.
Monitor adherence to brand standards, ensuring the hotel's image is consistently upheld.
Coordinate maintenance work orders for the repair or replacement of Guestroom furnishings, ensuring timely completion.
Adhere to all policies and procedures regarding the handling of lost and found items.
Prepare and analyze daily, weekly, and monthly reports to improve productivity and cost-efficiency.
Motivate the Housekeeping Team to maximize productivity and maintain high morale levels.
Notify supervisors of any incidents or conflicts that affect normal business operations or Guest services.
Ensure compliance with energy conservation and job safety regulations.
Contribute to the overall success and efficiency of the team by performing additional departmental duties as assigned.
What We Look for In a PersonServes and develops others by building relationships.
Fosters an inclusive workplace where inclusion and individual differences are valued.
Collaborates across boundaries to achieve common goals.
Aligns organizational objectives and practices with Mille Lacs Band traditions or interests as appropriate.
Sets direction and influences others to translate vision into action.
Demonstrates drive for continued personal and professional growth.
What We Offer YouWe have a fun, energetic personality and are adventurous, creative, and open minded.
We strive to lead through our seven (7) values in all that we do. (Wisdom, Love, Respect, Truth, Humility, Bravery, and Honesty)
Our foundation of Servant Leadership is a philosophy that embodies and fosters empowerment, decision-making and engagement across all levels of the organization.
We are a career accelerant, which means developing our Associates is one of our main priorities.
We provide a space for Associates and others to bring who they are to work and impart a sense of purpose.
A variety of competitively priced health benefits and supplemental insurances, parental leave, 401k, tuition reimbursement, birthday, and anniversary gifts.
What Qualifies YouHigh School diploma or general education degree (GED) or equivalent experience required.
Six (6) months housekeeping experience required.
Must be able to secure license from Gaming Regulatory Authority (GRA).
Responsible for following all relevant Detailed Gaming Regulations (DGR's).
Mille Lacs Band Member and American Indian preference will be exercised in the hiring process.
Physical NeedsTalk and hear; ability to communicate effectively.
See and adjust focus to include close, distance, depth, and peripheral vision.
Stand, walk, run, sit, (up to 8 hours) balance, stoop, kneel, climb, crouch, and/or crawl.
Handle objects, tools, and controls; reach with arms and hands.
Be able to lift and carry objects up to twenty-five (25) lbs.
Must Have SkillsExceptional attention to detail to ensure the highest standards of cleanliness and room maintenance.
Strong organizational abilities to manage inventory and inspections efficiently.
Keen eye for detail to maintain high standards of cleanliness and presentation in all areas of the hotel.
Aptitude for identifying issues and recommending corrective actions to address deficiencies in cleanliness or maintenance.
Excellent verbal and written communication skills to provide clear feedback to housekeeping staff and report findings to management.
Ability to organize and prioritize tasks efficiently, ensuring timely completion of inspections and follow-up actions.
Ability to work effectively with housekeeping staff and other departments to resolve issues and implement improvements.
Maintaining a professional demeanor and appearance, with a commitment to regular attendance and punctuality.
Willingness to adapt to changing situations and handle various tasks as needed to support hotel operations.
Source: Hospitality Online

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