Medical Support Assistant

3 weeks ago

Murfreesboro, United States Department Of Veterans Affairs Full time
Summary

The incumbent serves as a Medical Support Assistant (MSA) in the Outpatient Clinic Operations section, Department of Veterans Affairs, Tennessee Valley Healthcare System. This is an open continuous announcement.

The initial cutoff date for referral is October 20, 2023. Applications will be accepted on an ongoing basis and qualified candidates will be considered as vacancies become available.



Duties

The incumbent serves as a Medical Support Assistant (MSA) in the Outpatient Clinic Operations section, Department of Veterans Affairs, Tennessee Valley Healthcare System. The incumbent reports to the Supervisory Medical Support Assistant, Outpatient Clinic Operations of both Primary Care and Specialty areas of the service. The incumbent performs duties related to the receipt, intake, and indexing of health administrative information. The incumbent will interface with personal computer (PC) applications as well as Vista, GUI, CPRS, Skype, Email, and VARR.

The MSA is responsible for scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines. Employee plans and organizes work general assistance from the supervisor as to meet local and VA - wide time frames to complete analysis requirements, reports and special assignments and only refers to the non-routine and high technical problems to his/her supervisor. The incumbent is responsible for reporting backlogs, difficulties in meeting deadlines, uncooperative physicians, or difficulty in securing information from clinicians or the record. Employee is responsible for maintaining the confidentiality of information obtained to carry out required duties.

Routinely communicates with physicians, case managers, and other allied health professional staff using sound interpersonal skills and is constantly aware of the sensitive information. Otherwise, works independently making decisions based on guidelines, precedents and regulations and performs duties in such a manner that only minimal supervision is required. Performance is judged in terms of overall effectiveness of the operation through broad general objectives, the adequacy and accuracy of the work, timeliness, and conformance to established procedures, policies, and instructions. Perform other duties as assigned. Assignments at this level include, but are not limited to:

  1. Scheduling, cancelling, re-scheduling patient's appointments and/or consults
  2. Entering no-show information
  3. Monitoring the electronic wait list
  4. Preparing for clinic visits
  5. Monitoring both inpatient and outpatient appointments for areas of responsibility
  6. Ensuring encounter forms are completed to obtain appropriate workload credit
  7. Verifying and updating demographics and insurance information
  8. Processing all emergency and non-emergency transfers to other VA facilities or private hospitals
  9. Performing basic eligibility, co-pays and preauthorization requirements for specific coverage, printing the (EARR) Encounter Action Required Report for the area assigned daily.
  10. Adhere to the daily work procedures.
  11. Adhere to the phone call etiquette with all veterans and TVHS Staff.
Functions

  1. Demonstrates Courtesy and Professionalism. Shows courtesy, respect, and a positive attitude toward patients, co-workers and the public. Has the skill to refrain from giving medical advice.
  2. Health Care process. Advanced knowledge of the technical health care process as it relates to access to care, and clinic management.
  3. Applies Knowledge of Medical Terminology. Demonstrates advanced knowledge of medical terminology to be able to communicate effectively with both professional and non­ professional employees.
  4. Proficiency in Computerized Programs. Utilizes computerized programs and databases in order to enter, modify, and retrieve sensitive information and various data into or from electronic medical records, scheduling systems, and/or reporting formats. Maintains patient confidentiality with written and verbal information, per HIPAA requirement and is a qualified typist having the necessary keyboarding skills?
  5. Works Independently. Works in a proficient and self-directed manner, setting priorities
  6. and coordinating work in accordance with established processes, policies and regulations.
  7. Skillful Documentation. Skillful in the documentation of calls. Documents all calls in the telephone triage computerized documentation software.
  8. Communication. Effectively communicates, both orally and in writing, in order to meet program objectives, may be responsible for presenting data to various organizational levels.
Physical Demands: The majority of work is performed in an office setting, primarily while seated. The position requires some standing, ambulation, bending and carrying of items such as training manuals. In addition, there can be increased stress due to the intensity of a patient/customer complaint or concern.

Work Schedule: The MSA incumbent may be responsible for coverage on irregular tours/weekends and holidays throughout the year, as needed or as tour of duty determines.

Telework: NOT AVAILABLE

Virtual: This is not a virtual position.

Functional Statement #:

Relocation/Recruitment Incentives: Approved. Recruitment/relocation incentive may be paid to a Highly Qualified Candidate.

Financial Disclosure Report: Not required

  • Medical Support Assistant

    3 weeks ago

    Murfreesboro, United States Department Of Veterans Affairs Full time

    Summary The incumbent serves as a Medical Support Assistant (MSA) in the Outpatient Clinic Operations section, Department of Veterans Affairs, Tennessee Valley Healthcare System. This is an open continuous announcement. A 15% recruitment/relocation incentive has been authorized for...

  • Medical Support Assistant

    4 weeks ago

    Murfreesboro, United States Department Of Veterans Affairs Full time

    Summary The incumbent serves as a Medical Support Assistant (MSA) in the Outpatient Clinic Operations section, Department of Veterans Affairs, Tennessee Valley Healthcare System. This is an open continuous announcement. A 15% recruitment/relocation incentive has been authorized for...

  • Medical Support Assistant

    4 weeks ago

    Murfreesboro, United States Department Of Veterans Affairs Full time

    Summary The incumbent serves as a Medical Support Assistant (MSA) in the Outpatient Clinic Operations section, Department of Veterans Affairs, Tennessee Valley Healthcare System. This is an open continuous announcement.A 15% recruitment/relocation incentive has been authorized for well qualified MSAs.Duties The incumbent serves as a Medical Support...

  • Medical Support Assistant

    3 weeks ago

    Murfreesboro, United States Department Of Veterans Affairs Full time

    Summary The incumbent serves as a Medical Support Assistant (MSA) in the Outpatient Clinic Operations section, Department of Veterans Affairs, Tennessee Valley Healthcare System. This is an open continuous announcement.A 15% recruitment/relocation incentive has been authorized for well qualified MSAs.Duties The incumbent serves as a Medical Support...

  • Medical Support Assistant

    2 months ago

    Murfreesboro, United States Department Of Veterans Affairs Full time

    Summary The incumbent serves as a Medical Support Assistant (MSA) in the Outpatient Clinic Operations section, Department of Veterans Affairs, Tennessee Valley Healthcare System. This is an open continuous announcement. The initial cutoff date for referral is October 20, 2023....

  • Medical Assistant

    2 months ago

    Murfreesboro, United States Physicians Medical Care LLC Full time

    Job DescriptionJob DescriptionWe are seeking a Medical Assistant (certified) to fill one full time position open in our walk in clinic. We need an individual who is a fast learner and can keep up with a fast pace environment.Responsibilities:Take vitals, BP, and triage patients.Perform all intake update records in our EMR system (Athena)Keep examination...

  • Medical Assistant

    4 weeks ago

    Murfreesboro, United States Southern Hills Cardiology Full time

    Description IntroductionAre you looking for a work environment where diversity and inclusion thrive? Submit your application for our Medical Assistant opening with Southern Hills Cardiology today and find out what it truly means to be a part of the HCA Healthcare team.BenefitsSouthern Hills Cardiology, offers a total rewards package that supports the...

  • Medical Assistant

    4 weeks ago

    Murfreesboro, United States Centennial Heart Full time

    Description IntroductionAre you looking for a work environment where diversity and inclusion thrive? Submit your application for our Medical Assistant opening with Centennial Heart today and find out what it truly means to be a part of the HCA Healthcare team.BenefitsCentennial Heart, offers a total rewards package that supports the health, life, career and...

  • Medical Assistant

    3 weeks ago

    Murfreesboro, United States Centennial Heart Full time

    Description IntroductionAre you looking for a work environment where diversity and inclusion thrive? Submit your application for our Medical Assistant opening with Centennial Heart today and find out what it truly means to be a part of the HCA Healthcare team.BenefitsCentennial Heart, offers a total rewards package that supports the health, life, career and...

  • Medical Assistant

    3 weeks ago

    Murfreesboro, United States Southern Hills Cardiology Full time

    Description IntroductionAre you looking for a work environment where diversity and inclusion thrive? Submit your application for our Medical Assistant opening with Southern Hills Cardiology today and find out what it truly means to be a part of the HCA Healthcare team.BenefitsSouthern Hills Cardiology, offers a total rewards package that supports the...

  • Medical Assistant

    4 weeks ago

    Murfreesboro, United States The Frist Clinic Full time

    Description IntroductionAre you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a(an) Medical Assistant today with The Frist Clinic.BenefitsThe Frist Clinic, offers a total rewards package that supports the health, life, career and...

  • Medical Assistant

    3 weeks ago

    Murfreesboro, United States Centennial Heart Full time

    Description IntroductionAre you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a(an) Medical Assistant today with Centennial Heart.BenefitsCentennial Heart, offers a total rewards package that supports the health, life, career and...

  • Medical Assistant

    3 weeks ago

    Murfreesboro, United States The Frist Clinic Full time

    Description IntroductionAre you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a(an) Medical Assistant today with The Frist Clinic.BenefitsThe Frist Clinic, offers a total rewards package that supports the health, life, career and...

  • Medical Assistant

    4 weeks ago

    Murfreesboro, United States Centennial Heart Full time

    Description IntroductionAre you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a(an) Medical Assistant today with Centennial Heart.BenefitsCentennial Heart, offers a total rewards package that supports the health, life, career and...

  • Medical Assistant

    4 weeks ago

    Murfreesboro, United States Family Practice Associates of Hills Full time

    Description IntroductionAre you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a(an) Medical Assistant today with Family Practice Associates of Hills.BenefitsFamily Practice Associates of Hills, offers a total rewards package that...

  • Medical Assistant

    3 weeks ago

    Murfreesboro, United States Centennial Heart Full time

    Description IntroductionAre you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a(an) Medical Assistant today with Centennial Heart.BenefitsCentennial Heart, offers a total rewards package that supports the health, life, career and...

  • Medical Technologist

    4 weeks ago

    Murfreesboro, United States TriStar Centennial Medical Center Full time

    Description This position is in Chemistry; schedule is Sun-Tues 6p-630a$7,500 Sign on Bonus and Relocation Assistance is Available!IntroductionAre you looking for a work environment where diversity and inclusion thrive? Submit your application for our Medical Technologist opening with TriStar Centennial Medical Center today and find out what it truly means...

  • Medical Technologist

    3 weeks ago

    Murfreesboro, United States TriStar Centennial Medical Center Full time

    Description This position is in Chemistry; schedule is Sun-Tues 6p-630a$7,500 Sign on Bonus and Relocation Assistance is Available!IntroductionAre you looking for a work environment where diversity and inclusion thrive? Submit your application for our Medical Technologist opening with TriStar Centennial Medical Center today and find out what it truly means...

  • Medical Technologist

    3 weeks ago

    Murfreesboro, United States TriStar Centennial Medical Center Full time

    Description This position is in Chemistry; schedule is Sun-Tues 6p-630a$7,500 Sign on Bonus and Relocation Assistance is Available!IntroductionAre you looking for a work environment where diversity and inclusion thrive? Submit your application for our Medical Technologist opening with TriStar Centennial Medical Center today and find out what it truly means...

  • Medical Technologist

    1 month ago

    Murfreesboro, United States TriStar Centennial Medical Center Full time

    Description This position is in Chemistry; schedule is Sun-Tues 6p-630a$7,500 Sign on Bonus and Relocation Assistance is Available!IntroductionAre you looking for a work environment where diversity and inclusion thrive? Submit your application for our Medical Technologist opening with TriStar Centennial Medical Center today and find out what it truly means...