See more Collapse

Product Application Engineer

1 month ago

Salt Lake, Utah, United States Legrand AV, Inc. Full time

Thank you for your interest in becoming part of the team at Legrand

GENERAL PURPOSE

The Product Application Engineer is responsible for providing high-level technical support and diagnosis of the Company's products and resources to customers and sales team members placing inquiries via phone, email or other communication channels to ensure that the proper products are specified into projects, as well as resolving issues or problems that arise. This position supports new product development by acting as a liaison between the product development team, sales team, and customer support.

DUTIES AND ACCOUNTABILITIES

  • Act as the technical expert for the Company's products, assisting customers and technical support

specialists in the configuration, installation and troubleshooting of products

  • Collaborate with the Marketing Department to postaccurate and timelytechnical information on the website
  • Provide expert product advice to Customer Care team regarding the company's products in coordination with product management and product development teams in support of customer needs
  • Provide system designsupportthat requires pre and post sales assistance, analyzing and managing customer project risk and ensuring customer satisfaction
  • Deep understanding of power, power sequencing, and power distribution for various applications including audio video, data, broadcast and security
  • The primary recipient of customer calls that fall outside of the normal day-to-day technical product/application questions with a focus on tier two and three tech support
  • Proactively research and initiate solutions to remedy problems fromour customers and sales
  • Perform software/hardware validation for current and future products
  • Act as a primary technicalresource to CustomerCareteam membersregarding technical and application queries.
  • Respond to customer non-technical problems ina timely fashion
  • Identify opportunities to cross-sell or up-sell products from customer-initiated contacts
  • Enter customer feedback tickets into SAP on a timely and consistent basis, regarding the types of calls and inquiries being received
  • Maintain current knowledge of company products and processes through training and other available resources
  • Understand workplace hazards and take steps to proactively prevent and report hazards or injuries in the workplace. Cooperate in safety programs, initiatives, and investigations.
  • Demonstrate our core values of Customer, People, Integrity, Teamwork, Continuous Learning & Improvement, and Empowerment & Accountability

JOB REQUIREMENTS

Essential Knowledge, Skills and Abilities Required:

  • High degree of mechanical aptitude and knowledge of technical needs in the AV field
  • Ability to interpret standards, specifications, procedures, drawings, and other technical documentation
  • Analytical ability to make accurate product feature comparisons
  • Ability to multi-task and manage several duties simultaneously is essential
  • Demonstrated customer-focus orientation
  • Outstanding listening, comprehension and oral/written communication - including grammar, spelling, punctuation and writing composition skills
  • Strong attention to detail, organizationand follow-through skills
  • Strong problem-solving skills
  • High degree of professionalismincluding flexibility and willingness to change schedules to meet customer needs
  • Proven ability to work independently and as a member of a team
  • High degree of confidence and resourcefulness
  • Proven reliability - attendance and punctuality
  • Advancedpersonal computer skills including prior use of standard functions with word processing, spreadsheet and e-mail packages
  • Strong 10-key and keyboarding skills

Minimum Education and Experience Required:

  • Associates or technical degree with a minimumof two (2) years of experience in a position requiring interpretation of technical drawings or product specifications, or a combination of relevant education and experience
  • CTS Certification

Special Job Requirements:

  • Must be available for extended, varied work hours based on business need

Preferred Qualifications:

  • Bachelor's Degree inengineering or technical field
  • Previous experience with SAP applicationand contact management (ACD) system

WORKING CONDITIONS/PHYSICAL DEMANDS

  • While performing the duties of this job, the employee is regularly required (for the majority of the working day) to sit and make coordinated movements of the fingers for data entry on a keyboard.
  • Ability to lift up to 50 pounds with assistance
  • General office and product/manufacturing environment
  • Long-distance or air travel as needed - not to exceed 10% travel

Note: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Legrand is proud to be an Equal Opportunity Employer. You will be considered for this position based upon your experience and education, without regard to race, color, religion, age, sex, national origin, sexual orientation, ancestry; marital, disabled or veteran status. We are committed to creating and maintaining a workforce environment that is free from any form of discrimination or harassment.

If you'd like to work in a fun, creative, business-casual environment that offers a comprehensive benefit package, we encourage you to apply

Legrand is an equal employment opportunity employer.

For California residents, please see the link for the . California law requires that we provide you this notice about the collection and use of your personal Information.

We have other current jobs related to this field that you can find below

  • Sales Application Engineer

    4 weeks ago

    Salt Lake, Utah, United States Danfoss Full time

    Job Description Danfoss Drives is currently hiring for our next Sales Application Engineer. North America is one of Danfoss Drives "High Growth Regions". We are THE leading manufacturer of Variable Frequency Drives (VFDs) with more than 30m Drives manufactured globally. We are seeking an experienced Sales Application Engineer with skills to develop business...

  • Application Security Engineer

    2 weeks ago

    Salt Lake, Utah, United States Meta Inc Full time

    Summary:Meta Platforms, Inc. (Meta), formerly known as Facebook Inc., builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps and services like Messenger, Instagram, and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D...

  • SR. SAN Storage Product Engineer

    2 weeks ago

    Salt Lake, Utah, United States Insight Global Full time

    The storage engineering team are responsible for the end-to-end lifecycle, including analysis, evaluation, design, testing, integration and sustained engineering of block storage and data protection products for the our client's enterprise-level storage environment.We are a company committed to creating diverse and inclusive environments where people can...

  • Principal Engineer, Product Security

    4 weeks ago

    Salt Lake, Utah, United States Recursion Full time

    Your work will change lives. Including your own. Recursion is a clinical-stage biotechnology company decoding biology by integrating technological innovations across biology, chemistry, automation, data science and engineering to radically improve the lives of patients and industrialize drug discovery. Our team is working to solve some of the hardest, most...

  • Principal Engineer, Product Security

    4 weeks ago

    Salt Lake, Utah, United States Recursion Full time

    Your work will change lives. Including your own. Recursion is a clinical-stage biotechnology company decoding biology by integrating technological innovations across biology, chemistry, automation, data science and engineering to radically improve the lives of patients and industrialize drug discovery. Our team is working to solve some of the hardest, most...

  • Manager, Product Management

    2 weeks ago

    Salt Lake, Utah, United States L3Harris Full time

    Job Title: Manager, Product Management Job Code: 11015 Job Location: Salt Lake City, UT Job Schedule: 9/80, 1st shift Job Description: L3Harris Broadband Communication Sector is currently seeking a Manager of Products to support innovative RF Communications products in our portfolio, specializing in Open Source Architecture/Modular Open Systems Approach....

  • Production Operator

    2 weeks ago

    Salt Lake, Utah, United States Parker Hannifin Corporation Full time

    Production OperatorLocation: SALT LAKE CITY, UT, United States Job Family : Manufacturing Job Type : Regular Posted : Mar 28, 2023 Job ID: 32605Back to Search ResultsJob DescriptionApply Now > Save Job Job Saved Parker Hannifin is the world's leading diversified manufacturer of motion and control technologies and systems, providing precision-engineered...

  • Engineer

    2 weeks ago

    Salt Lake, Utah, United States Campbell Companies Full time

    Engineer Salt Lake City, UT ) Job Type Full-time Description ICM Solutions is seeking a highly skilled and experienced Engineer to join our team. This role is ideal for someone passionate about structural engineering, machine design, and the challenge of working on large-scale heavy equipment projects. As an Engineer at ICM, you will play a crucial role in...

  • Sales Engineer

    2 weeks ago

    Salt Lake, Utah, United States Campbell Companies Full time

    Sales EngineerSalt Lake City, UT )Job TypeFull-timeDescriptionMonsen Engineering is seeking a highly motivated Sales Engineer. As a Sales Engineer, you'll use your technical knowledge along with sales skills to provide advice and support on a range of products, for which a certain level of expertise is needed. You'll assist colleagues with bids and tenders...

  • Product Growth Analyst

    1 week ago

    Salt Lake, Utah, United States Meta Full time

    Summary: Meta Platforms, Inc. (Meta), formerly known as Facebook Inc., builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps and services like Messenger, Instagram, and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D...

  • Product Manager

    2 weeks ago

    Salt Lake, Utah, United States Packsize Full time

    Product ManagerAbout UsEver wonder why the products you order arrive in an oversized box stuffed with throw away filling? Packsize ensures that every product can ship in the smallest box possible, reducing that extra waste. Our custom packaging solutions save time, money, and the environment. We face interesting challenges every day, and not just with boxes...

  • Engineering- Firmwide CRM Salesforce Product Manager- Associate- Salt Lake City

    2 weeks ago

    Salt Lake, Utah, United States Goldman Sachs Full time

    MORE ABOUT THIS JOB: The Firmwide Client Relationship Management (CRM) Engineering team is composed of driven, talented and passionate individuals who work closely with the business to manage client engagement and deliver intelligent workflows with exciting, impactful analytics to serve our clients as One Goldman Sachs. The Firmwide CRM team is comprised of...

  • Production Planner I

    2 weeks ago

    Salt Lake, Utah, United States Albany International Full time

    Job Description Albany Engineered Composites (AEC) is one of the most technically advanced designers and manufacturers of lightweight composite aerospace structures, subassemblies and components. For more than 50 years, AEC has innovated advanced composite solutions for defense and commercial industries in applications from large commercial transports to...

  • Production Manager

    2 weeks ago

    Salt Lake, Utah, United States Pioneer Metal Finishing Jobs Full time

    Company Overview: Pioneer Metal Finishing is the leading surface engineering company in North America. For 75 years, weve delivered consistent, quality metal finishing solutions for mission-critical applications. Our advanced surface modification technologies and scalable execution improve the performance of mission-critical products and enhance brand value...

  • Staff Product Manager

    1 hour ago

    Salt Lake, Utah, United States Recursion Full time

    Please Note: Our offices are closed for our annual Summer Break from Monday, July 1, 2024 through Friday, July 5, 2024. Our response to your application will be delayed.Your work will change lives. Including your own. The Impact You'll MakeRecursion is at the forefront of reimagining drug discovery through the integration of automated cell biology,...

  • Sales Engineer

    2 weeks ago

    Salt Lake, Utah, United States EnviroTech Molded Products Full time

    Sales EngineerSalt Lake City, UT )Job TypeFull-timeDescriptionEnviroTech Molded Products is looking for a dynamic and driven Sales Engineer to manage projects, design processes, and participate in the business and development processes.Our ideal candidate demonstrates passionate customer focus; thoughtful, fast, disciplined execution; a tenacious commitment...

  • Production Associate

    1 week ago

    Salt Lake, Utah, United States Linde Gas & Equipment Full time

    Linde Gas & Equipment IncProduction Associate (Cylinder Processor)Location: Salt Lake City, UTLinde Gas & Equipment Inc. is seeking a Production Associate to join our team This role will fill, label, and prepare gas cylinders, and operate a cryogenic liquid filling system while prioritizing safety and attention to detail.What we offer youCompetitive...

  • Director, Product

    4 weeks ago

    Salt Lake, Utah, United States Recursion Full time

    Your work will change lives. Including your own. The Impact You'll MakeRecursion is at the forefront of reimagining drug discovery through the integration of automated cell biology, high-dimensional and diverse data sets, and sophisticated analytics. We are seeking a Director of Product Management to join the team building the Recursion OS. Reporting to the...

  • Director, Test Engineering

    2 weeks ago

    Salt Lake, Utah, United States O.C. Tanner Full time

    Job Description O.C. Tanner develops employee recognition and rewards programs that help companies appreciate people who do great work. As part of that effort, we build large-scale, international, multi-million user web and mobile applications used by Fortune 500 companies.Job Description:The Director of Test Engineering is responsible for the strategy,...

  • Staff Product Manager

    2 weeks ago

    Salt Lake, Utah, United States Recursion Full time

    Your work will change lives. Including your own. The Impact You'll MakeRecursion is at the forefront of reimagining drug discovery through the integration of automated cell biology, high-dimensional and diverse data sets, and sophisticated analytics. We are seeking a Staff Product Manager to join the team building the Recursion OS. As a product manager, you...