Dual Director Housekeeping

2 months ago


Sunnyvale, California, United States Tetra Hotel - An Autograph Collection Full time
Job Summary

Make your story part of ours at the TETRA Hotel Campus.

Opened in 2022, TETRA Hotel, Autograph Collection brings understated luxury to the Silicon Valley market as the only AAA Four Diamond Marriott property in the Silicon Valley region. In conjunction with it's sister property, the AC Hotel Sunnyvale Moffett Park, this stunning hotel campus has a combined 350 guest rooms and suites, 2,000 sq ft of indoor meeting space, and unique outdoor gathering spaces to offer an experience exactly like nothing else. The campus also features several distinct dining and drinking destinations, including Adrestia - a Californian restaurant with Asian, Mediterranean and French inspired fare, NOKORI – a bespoke Japanese Whisky lounge with Izakaya bites, and Coffee Manufactory – featuring craft coffee, curated retail, and a conbini inspired grab and go. At our AC Wing, the AC Lounge brings Spanish inspired lobby bar with gin and tapas alongside the AC Kitchen, our European inspired breakfast spot. Beyond our meeting and dining experience, the campus has amazing immersive art in communal spaces: the Nexus, the Mark, and our third level olive-shaded pool deck.

The Dual Director-Housekeeping is responsible for ensuring efficient operations of the Housekeeping Department for 2 properties. This role ensures operations are in accordance with Aimbridge Hospitality standards as well as leading the entire Housekeeping Department including rooms front/back of house public areas and laundry. Exempt associates are expected to work as much of each workday as is necessary to complete their job responsibilities.

Exempt managers must customarily and regular direct the work of at least 3 full-time associates or their equivalents. Primary duties must consist of administrative executive or professional tasks more than 50 percent of the time and job duties must also involve the use of discretion and independent judgement more than 50 percent of the time.

ResponsibilitiesQualificationsAt least 7 years of progressive experience in a hotel or a related field; or a 2-year college degree and 5 or more years of related experience; or a 4-year college degree and at least 3 year of related experience.
Supervisory experience required.
Must be proficient in Windows operating systems Company approved spreadsheets and word processing
Must have a valid driver's license for the applicable state.
Must be able to convey information and ideas clearly.
Must be able to evaluate and select among alternative courses of action quickly and accurately.
Must work well in stressful high pressure situations.
Must maintain composure and objectivity under pressure.
Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need.
Must be effective at listening to understanding clarifying and resolving the concerns and issues raised by coworkers and guests.
Must be able to work with and understand financial information and data and basic arithmetic functions.
ResponsibilitiesApproach all encounters with guests and associates in an attentive friendly courteous and service oriented manner.
Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards)
Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
Comply with certification requirements as applicable for position to include: Food Handlers Alcohol Awareness CPR and First Aid
Establish and maintain a key control system for the department.
Operate radios efficiently and professionally in communicating with hotel staff.
Ensure the proper use of radio etiquette within the housekeeping department.
Monitor and direct all Housekeeping and Laundry leadership.
Ensure compliance to company and brand training using the steps to effective training according to Aimbridge Hospitality standards.
Conduct all 90 day and annual associate performance appraisals according to Aimbridge Hospitality S.O.P's.
Be responsible for developing a manager as assigned by the Corporate Office including sign-off on all competencies and assist in his/her placement.
Conduct monthly department meetings with housekeeping staff according to Aimbridge Hospitality standards.
Prepare associate Schedule according to the business forecast payroll budget guidelines and productivity requirements. Submit the Schedule and Wage Progress Report to the General Manager weekly.
Maintain standards regarding Purchase Orders vouchering of invoices and checkbook accounting according to Aimbridge Hospitality S.O.P.'s.
Ensure guest privacy and security by correctly following Aimbridge Hospitality procedures.
Participate in required M.O.D. coverage as scheduled.
Ensure implementation of all Aimbridge Hospitality's policies and house rules.
Train and review all 'House Safety' rules and procedures with Housekeeping staff.
Motivate coach counsel and discipline all Housekeeping leaders according to Aimbridge Hospitality S.O.P.'s.
Lead and facilitate monthly all-associate team meetings and any other functions required by management.
Lead and facilitate weekly staff meetings and provide training on a rotational basis using the steps to effective training according to Aimbridge Hospitality standards.
Maintain a professional working relationship and promote open lines of communication with other managers associates and all other departments.
Respond to emergency situations using information contained in M.S.D. sheets. Keep M.S.D. sheets current and easily available.
Focus the Housekeeping Department on its role in contributing to the guest service scores.
Ensure that associates are at all times attentive friendly helpful and courteous to all guests managers and other associates.
Conduct weekly walk through with General Manager and Property Engineer.
Use the telephone and computer system for reporting and verifying room status.
Properly store secure and issue supplies as needed to meet business demands.
Complete all reports in a timely and efficient manner as required by management.
Establish with General Manager's approval any additional standards as needed for the Housekeeping Department.
Review Guest Request log daily to ensure that all requests have been met taking proactive steps to address problems before they occur.
Ensure completion of regular maintenance and cleaning projects on a biannual basis.
Monitor all V.I.P.'s special guests and requests.
Perform any other duties as requested by the General Manager.
Source: Hospitality Online

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