Floor / Box Supervisor

4 weeks ago


Santa Fe, New Mexico, United States Tesuque Casino Full time
Position Summary:

Under the direction of the Table Games Pit Manager, the Table Games Floor Supervisor is responsible for supervising the activity of all table games, ensuring the gaming activity and dealing procedures comply with Table Games Department Internal Controls, Policies, and Procedures. The Table Games Supervisor monitors and supports team members assigned to their section(s)/area(s).

Note: Native American preference will be given.Essential Duties & Responsibilities:Supervises the operations of the games in their section and coordinates and schedules the opening and closing of all games.
Monitors the games, players, and dealers to ensure maximum game protection.
Enforces and adheres to all gaming controls, policies, and procedures.
Corrects errors on the games and makes game related decisions.
Explains and interprets the rules of the games to guests.
Effectively deals with guest issues/complaints.
Observe, evaluate, and rate players objectively and accurately.
Accurately track the table drop and monitor player wins and table wins/losses.
Verifies and awards jackpots and other promotional winners.
Understands and adheres to all AML/Title 31 procedures, work-related forms including Title 31 and multiple transaction logs.
Maintain the proper chip inventory for all tables and determine the need for fills/credits.
Assists with dealer rotations, breaks, and monitoring of table minimums.
Supervises the work of team members under their authority and evaluates their performance.
Shares responsibility for the overall engagement of all team members by addressing and managing team member feedback, suggestions, complaints, and grievances.
Maintains strict confidentiality in all departmental and company matters.
This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.
Experience and Education:High school diploma or GED required; Associates degree (A.A.) in related field preferred.
Minimum of one-year experience dealing all major games including Blackjack, Roulette, Baccarat and at least (1) Poker variant.
Minimum Qualifications:Must be at least 21 years old and have a valid New Mexico Driver's License.
Must be able to successfully pass a pre-employment drug/alcohol screen, background investigation, and obtain and maintain a gaming license from the Pueblo of Tesuque Gaming Commission.
Supervisory Responsibilities:

The Flor/Box Supervisor is responsible for overseeing the Dealers and Dual Rate Dealers in the Table Games department, ensuring alignment with departmental and organizational objectives. The supervisor provides guidance and assistance in addressing unusual situations that may arise, particularly those without clear precedents or requiring interpretation of policies and regulations.

Following initial training, the [Insert Job Title] is expected to perform duties independently, demonstrating proficiency and autonomy in task execution. Regular spot checks are conducted to evaluate accuracy, adequacy, timeliness, and compliance with relevant rules, regulations, and policies.

Physical Requirements:

While performing the duties of this job, the employee is required to stand and walk for extended periods. The employee occasionally is required to sit, stoop, kneel, crouch, or crawl. The employee will be required to talk for extended periods and must be able to hear and understand. The employee must occasionally lift or move up to twenty-five (25) pounds.

Work Environment:

Work is generally performed in a casino setting with exposure to second-hand smoke and a high noise level. Due to the nature and scope of this position, evenings, weekends, holidays, and extended hours and irregular shifts will be required.

ADA/EEO Compliance:

The Pueblo of Tesuque Development Corporation (POTDC) and Tesuque Casino is an Equal Opportunity Employer. In Compliance with the American Disabilities Act, the Corporation will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective employees and incumbents to discuss potential accommodations with the employer.

Drug-Free Disclaimer:

You will be required to pass a drug screening examination successfully. The use of any drug or other controlled substance that is illegal under Federal Law is not permitted, including medical cannabis.

The above statements are intended to describe the general nature and level of work being performed. They should not be construed as an exhaustive list of all the essential duties, responsibilities and requirements of personnel. Company reserves the right to substitute, amend, change, modify or discontinue any or all portions of this description/job function.

Statement of Understanding:

I have read and understand what is expected of me in this position and agree to perform these responsibilities and duties to the best of my abilities for the compensation provided.

Source: Hospitality Online


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