Data Analyst
4 weeks ago
Contract Duration: 9 Months
Required Skills & Experience
- Familiarity with retail and/or CPG
What You Will Be Doing- Interpreting data, analyzing results using statistical techniques.
- Developing and implementing data analyses, data collection systems and other strategies that optimize statistical efficiency and quality.
- Acquiring data from primary or secondary data sources and maintaining databases.
- Working across various C-Shopper development initiatives, partnering with C-Shopper team, internal data team and Circana/IRI personnel.
- Assisting in C-Shopper platform developments designed to drive impact with internal and external users.
- Subject matter expert and a Customer Success resource in the C-Shopper Team, to work directly with Marketing, Merchandising, Loyalty, Operations & Finance Users and drive internal adoption for our Customer Insights.
- Actively producing analytics projects as requested and demonstrating to both Users and internal Prospects how they may leverage the C-Shopper Customer Insights Portal to make better recommendations to drive business impact.
- Coordinate and conduct onsite and online User meetings with our internal teams.
- Engage and deliver Training and Help Desk support.
- Initiate on-going interactions with assigned User groups.
- Providing Customer Insights to drive business impact.
- Provide training, coaching and support by all other C-Shopper Team members and Circana Team members to become proficient, and then an SME on our C-Shopper Customer Insights platform.
- Assigned User groups and ad hoc projects, to drive high platform usages to improve decision-making.
- Leading to Customer retention, trips and basket upsell opportunities.
- Engagement professional to deliver C-Shopper product support needs, and overall adoption best practices into assigned User groups within assigned 7-Eleven User Teams, including C-Shopper Customer Insight Reports, Assortment Optimizer, Price/Promo, and other modules.
- Provide guidance and case studies to assigned user groups that demonstrate real, high-value insights that they should present to assigned User groups.
- Partners with assigned user groups to act as the voice of the customer to help drive SEI customer-centric sales and marketing strategies for Supplier's products, including coaching assigned User Teams.
- Deliver internal customer success processes, including customer onboarding, ongoing support strategies.
- Delivers ad hoc project analytics and presentations, as needed, to support complex external user needs and selected external Suppliers' commercial projects.
- Helps define metrics for measuring C-Shopper program impact, customer satisfaction, product usage, and assigned user groups growth / productivity.
- Anticipates and removes barriers that slow down or prevent teams from delivering on project goals.
- Conducts and reports on user group evaluations and feedback. Communicate effectively with other users and team mates to drive adoption and success.
- Continuously reviews market and customer trends to improve the user experience, drive operational excellence, and drive user skills and innovative approaches among assigned user groups, leveraging our Partner Vendor.
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