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ETS Global Service Now Director
4 months ago
A trusted partner at nearly three million commercial customer locations, Ecolab (ECL) is the global leader in water, hygiene and infection prevention solutions and services. With annual sales of $13 billion and more than 45,000 associates, Ecolab delivers comprehensive solutions, data-driven insights and personalized service to advance food safety, maintain clean and safe environments, optimize water and energy use, and improve operational efficiencies and sustainability for customers in the food, healthcare, hospitality and industrial markets in more than 170 countries around the world.
Job Summary:Ecolab is seeking an experienced Global Director of ServiceNow to spearhead the advancement of our engineering teams and the foundational technology of our solutions. In this pivotal role, you'll collaborate closely with both business and ETS leaders, ensuring that our ServiceNow initiatives are synchronized with overarching business objectives. Your leadership will be instrumental in refining team dynamics and methodologies, bolstering execution precision, and instilling a sense of responsibility. Further, as a mentor and guide, you will be tasked with nurturing the professional growth of the members of your team.
While our primary platform is ServiceNow, our technological landscape is vast. You'll frequently interface with technologies such as SAP, Snowflake, Power BI, Office 365, and other Microsoft Azure technologies.
What you will do:
- Partner with Senior Leaders to define the long-term vision and strategy for the ServiceNow platform in alignment with the company's IT and business strategy.
- Continuously evaluate the enterprise's ServiceNow implementation to ensure it meets current needs and anticipates future requirements.
- Host periodic innovation workshops to explore the potential of emerging platform features, encouraging an environment of continuous learning.
- Drive alignment with Business Engagement Leaders (BELs) to understand their business' goals and how ServiceNow can be leveraged for their benefit.
- Mentor and provide growth opportunities for ServiceNow team members, fostering a culture of collaboration and excellence.
- Ensure team members are equipped with the latest training and certifications to stay ahead of platform updates and trends.
- Develop and enforce platform governance policies and procedures to maintain platform integrity, performance, and security.
- Build strong relationships with ServiceNow vendors and third-party partners to understand the evolving ecosystem and harness their expertise for platform enhancement.
- Analyze platform metrics and define KPIs to measure platform effectiveness and identify areas for improvement.
- Drive initiatives to increase platform adoption across the organization, ensuring that teams are effectively utilizing its capabilities.
- Spearhead the adoption and transformation of Agile methodologies within the ServiceNow team, ensuring faster delivery and increased responsiveness to business needs.
Minimum Qualifications:
- Bachelor's Degree in Computer Science, Information Technology or related area
- 10+ years' experience in product/program management
- 6+ years' experience leading complex technical/engineering programs
- 3+ years' experience developing and managing high performing technical teams
- Experience in the design, development, and delivery of ServiceNow initiatives
- Experience with Agile/Scrum development processes and governance/standards
- Experience developing resource and budget estimates
- Experience working with globally distributed teams
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Benefits
Ecolab strives to provide comprehensive and market-competitive benefits to meet the needs of our associates and their families.Click here to see our benefits.
If you are viewing this posting on a site other than our Ecolab Career website, view our benefits at
Covid-19 Vaccine Notice
Due to local mandates and customer requirements, applicants for certain customer-facing positions must be fully vaccinated (which in some situations requires a booster if eligible), unless a religious or medical accommodation is requested by the applicant and approved by Ecolab.
Americans with Disabilities Act (ADA)
Ecolab will provide reasonable accommodation (such as a qualified sign language interpreter or other personal assistance) with our application process upon request as required to comply with applicable laws. If you have a disability and require accommodation assistance in this application process, please visit the Recruiting Support link in the footer of each page of our career website.
Our Commitment to Diversity and Inclusion
At Ecolab, we believe the best teams are diverse and inclusive, and we are on a journey to create a workplace where every associate can grow and achieve their best. We are committed to fair and equal treatment of associates and applicants. We recruit, hire, promote, transfer and provide opportunities for advancement on the basis of individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, we will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran.
In addition, we are committed to furthering the principles of Equal Employment Opportunity (EEO) through Affirmative Action (AA). Our goal is to fully utilize minority, female, disabled and covered veteran individuals at all levels of the workforce. Ecolab is a place where you can grow your career, own your future and impact what matters.
We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance and the San Francisco Fair Chance Ordinance.
