Data Governance Manager

2 months ago

Miami, Florida, United States Restaurant Brands Full time

About Restaurant Brands International:

Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with over $40 billion in annual system-wide sales and over 30,000 restaurants in more than 100 countries. RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS, BURGER KING, POPEYES, and FIREHOUSE SUBS. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities.

We are seeking an experienced product manager who is responsible for developing, managing, and optimizing processes related to data governance, privacy, compliance, and data subject access requests. As a Product Manager, you will play a key role in defining the product roadmap and managing the development lifecycle to define, implement, maintain and enforce data standards, creating requirements for data domains at the corporate and brand levels, and delivering a consistent experience for the privacy and compliance professionals across RBI.

Responsibilities:

This role will define the long-term plan for:

  • Collaborating with cross-functional teams (e.g. privacy, security) to identifying and implementing industry standards and best practices for data governance and management
  • Ensuring data integrity and quality, including regular data audits and quality reporting
  • Defining and enforcing data standards, naming conventions, and data classification guidelines, ensuring consistency and accuracy of data across different systems and brands
  • Collaborating with stakeholders to establish and maintain a data catalog and metadata repository
  • Developing data design documentation and logical data flow diagrams
  • Implementing tagging rules and policies
  • Building data governance metrics and KPI dashboards
  • Establishing & documenting data governance guidelines, best practices, and standards
  • Engaging in architecture design sessions, code reviews, and change management process for the team
  • Oversee the entire lifecycle of the DSAR (data subject access request) process, including discovery, integration, testing, and optimization
  • OneTrust integration: implement and maintain OneTrust's DSAR tools to streamline data access and deletion requests
  • Cross-functional collaboration: work closely with legal, engineering, and data teams to ensure privacy compliance and DSAR best practices
  • Privacy by design: collaborate with product teams to embed privacy features and ensure data protection is considered throughout product development
  • Data management: integrate diverse data sources into the DSAR process to ensure seamless, accurate, and compliant data subject request handling
  • Compliance management: stay updated on global data protection regulations (e.g., GDPR, CCPA) to adapt strategies and implement necessary changes
  • Reporting: develop and delivery regular DSAR metrics and privacy compliance reports to stakeholders

Qualifications:

  • Bachelor's degree in Computer Science, Business Administration, or a related field.
  • 3+ years in product management, data privacy, or a related role. Previous experience within the QSR industry considered an asset.
  • Strong understanding of OneTrust platform, data integration, and database management
  • Deep knowledge of global data privacy regulations like GDPR, CCPA, and other regional frameworks
  • Proven ability to lead cross-functional projects and deliver results on time.
  • Excellent verbal and written communication skills, with an ability to convey complex information clearly
  • Strong organizational skills required to send these communications at appropriate times to support regions cross-time zones is of utmost importance (CEST and EST)
  • Experience in launching insights related tools to different types of users. Knowledge of restaurant operations and franchise systems considered a plus
  • Strong written and verbal communication skills
  • Problem-solver mentality with the ability to use analytical approaches for key decision-making
  • Ability to collaborate and influence different cross-functional stakeholders to drive product innovation
  • Significant experience communicating requirements to product and engineering partners
  • Strong track record of driving timely and effective issue resolution
  • Strong ability to derive insights and be able to articulate sophisticated ideas concisely
  • Strong strategic thinking and problem-solving skills, with the ability to make data-driven decisions.
  • Excellent communication, interpersonal, and leadership skills.
  • Experience in creating, implementing, and maintaining operational policies, standards and procedures related to managing data protection and governance programs

Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.

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