Senior Failure Engineer

Found in: beBee jobs US - 6 days ago


Seattle, Washington, United States Mason Full time

Mason is looking for an intermediate to senior level failure analysis and debug engineer as we grow our operations through all stages of the product life-cycle. This role will bring in industry expertise to drive and lead the company's failure analysis and root cause analysis programs, working closely with the Engineering, Software, Supply Chain, Suppliers, Operations and Quality teams. Strong Technical and Manufacturing experience in the development/delivery of consumer electronics is key for this role. In this role, you'll play a key part in helping Mason deliver impactful solutions to field issues for customers in a variety of use cases including healthcare, security, and more. You will also lead and drive business process improvement efforts and be a part of helping Mason scale and grow.

If you're a highly proficient technical troubleshooter, self-motivated, hands on, curious, results oriented, organized, and able to work collaboratively with a team—we're looking for you Mason is a place where you can make significant contributions and impact, work in a close-knit, inclusive team, and have a voice at the table to impact our product and programs.. Strong communication, leadership, problem solving, and technical skills are a must, and you'll get to flex across different teams and wear multiple hats, getting exposure to all parts of a fast-growing tech startup. This is an exciting opportunity to use your skills, talent, and join our growing team

Mason needs a combination of grit, smarts, ingenuity, and diverse perspectives. Check out our values and see if they resonate

What you'll work on:

Strong communication, prioritization and navigation skills
Structured problem solver
Ownership of full cycle of RMA process, setting up and maintaining KPI's
Excellent written and verbal skills. Experience producing 1-pagers and executive summaries
Must be autonomous and proactive. Collaborate with integrated teams to plan and execute. You will lead the product failure investigations, identify different electronic and software failure modes and provide practical solutions to take appropriate corrective actions for continuous quality improvement and customer satisfaction on electronic/software systems
Identify failed elements through a hands-on approach to debugging and analysis in order to determine the root cause.
Principles of CAPA process
Report data, perform trending, and other required periodic analytics/metrics
Identify the root causes, failure modes, and solutions to support the customers.
Provides technical process and mentorship help/support to the operations team as required
Hands on electronics testing and debugging

What you bring to the table:

Bachelors in Electrical/Electronics/Computer Engineering
Process oriented, preferably lean 6 Sigma trained, proficient at different problem solving techniques, continuous improvement of processes and process development
Hands on investigating, debugging experience with electronics systems, Android (AOSP) devices, Linux systems, computers, laptops, and/or mobile devices
Understands or has owned full cycle RMA process, quality reporting, setting up and maintaining KPI's

Bonus points for:

Experience in failure analysis and root cause investigation techniques such as fishbone diagrams, 5-why principles, failure mode and effect analysis
Previous work experience as a test engineer and/or field service engineer performing failure investigations and identifying root causes with 3-5 years in the EMS [electronic manufacturing services] industry and/or experience in consumer electronics industry

Job Type: Full-time

Ability to commute/relocate: Seattle, WA. Reliably commute or planning to relocate before starting work (Required)

Onsite Work Location: Seattle, WA

Salary Range: $125 - $155k

Mason focuses on Mobile, Hardware, B2B, and Telecommunications. Their company has offices in Seattle. They have a mid-size team that's between employees. To date, Mason has raised $25.12M of funding; their latest round was closed on August 2019.

You can view their website at or find them on Twitter, Facebook, and LinkedIn.


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