Collection Manager

Date Posted:

Country:

Egypt

Location:

215 One Kattameya,Cairo

• Company Overview: At Otis, we are a global leader in the manufacture, installation, and service of elevators, escalators, and moving walkways. Our innovative solutions and commitment to excellence have made us a trusted name in the industry, serving a diverse range of customers worldwide.Job Description: We are seeking a dedicated and experienced Collection Manager to oversee our collections department and ensure the efficient and effective management of outstanding debts. The ideal candidate will be responsible for leading a team of collection agents, implementing collection strategies, and maintaining a high level of customer service while achieving collection targets.Responsibilities:
• Lead and manage a team of collection agents, providing guidance, training, and support to ensure team success.
• Develop and implement effective collection strategies and procedures to maximize debt recovery while maintaining customer relationships.
• Monitor and analyze collection performance metrics, providing regular reports and recommendations for improvement.
• Handle escalated customer inquiries and complex collection cases, demonstrating a strong understanding of collection laws and regulations.
• Collaborate with other departments, such as finance and customer service, to streamline collection processes and improve overall customer experience.
• Oversee the identification and recovery of old dues related to our elevator and escalator services, implementing specialized strategies for aged accounts to optimize collection outcomes.
• Manage the process of dispute reversal, working closely with relevant stakeholders to address and resolve customer disputes related to our products and services and facilitate debt recovery.
• Ensure compliance with all relevant laws and regulations governing debt collection practices.
• Continuously assess and improve collection practices and procedures to optimize efficiency and effectiveness.
• Qualifications:
• +3 years of experience in similar position.
• Bachelor's degree in a relevant field or equivalent work experience.
• Proven experience in a collection management role, with a strong understanding of debt collection best practices and regulations.
• Excellent leadership and team management skills, with the ability to motivate and develop a high-performing team.
• Strong analytical and problem-solving abilities, with the capacity to make data-driven decisions to improve collection performance.
• Exceptional communication and interpersonal skills, with the ability to handle challenging customer interactions.
• Proficiency in relevant collection software and tools, with the ability to leverage technology to enhance collection processes.
• We offer competitive compensation and benefits, along with opportunities for professional growth and development in a dynamic and collaborative work environment.Thank you for considering joining our team at Otis