Service Delivery Manager, TNS

2 weeks ago

Minneapolis, Minnesota, United States Royal Bank of Canada Full time

Job Summary

Job Description

What is the opportunity?

Telecommunications and Network Services organization is accountable for the ongoing design, delivery and operations of the global network, and voice infrastructure utilized by RBC Private and Commercial Banking, RBC Capital Markets, RBC Wealth Management and all other RBC affiliates.

As the Service Delivery Manager you will manage network and voice projects across RBC businesses.

What will you do?

  • Manages the delivery of network strategic and transformational initiatives, enabling the product and service teams to meet objectives, implement changes to processes, tools, and methods that result in increased agility and cost reductions within the unit.
  • Supports leadership in the execution of operational frameworks, processes and tools, and utilization of organizational change management practices to drive support and empower staff.
  • Serves as the Service Delivery Manager specifically supporting Network, wireless, and circuit products and services, with the proper skillset to facilitate and drive the successful deployment of both small and large projects.
  • Plans and executes projects with moderate level of value (benefit/cost), and at least a high level of complexity and uncertainty including managing project scope, requirements changes, multiple and competing demands, and priorities as well as determining and conveying impact on budget, time and risk using appropriate fact-based metrics / assumptions.
  • Submit internal procurement requests and adhere to the Financial Governance processes.
  • Provides senior management with timely updates, project issues and manages communications including status reports.
  • Develops and maintains strong relationships with the team members, stakeholders, PMO, business partners, and vendors.
  • Prepares and delivers presentations to business and technology partners, selecting the appropriate approach based on the audience.

What do you need to succeed?

Must Have

  • BA OR BS Degree in related field or equivalent experience
  • Strong project management skills, ability to take ownership of tasks, projects and follows through on obligations and deliverables
  • Ability to multi-task, prioritize and handle high pressure situations
  • Strong background in change governance, network technology and impact assessment
  • Understands basic financial principles and has managed project or operational budgets

Nice to Have

  • Excel, Power Point, and Planview experience
  • Experience in network and vendor management
  • Project Management Professional (PMP), CCNA Certified, ITIL Certified

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

  • A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
  • Leaders who support your development through coaching and managing opportunities
  • Ability to make a difference and lasting impact
  • Work in a dynamic, collaborative, progressive, and high-performing team
  • A world-class training program in financial services
  • Flexible work/life balance options
  • Opportunities to do challenging work

#LI-Hybrid

#LI-Post

#TechPJ

Job Skills

Adaptability, Critical Thinking, Decision Making, Detail-Oriented, Industry Knowledge, Information Technology Infrastructure Library (ITIL), Information Technology Trends, Microsoft Excel, Microsoft PowerPoint, Project Management, Systems Software, Time Management, Translations

Additional Job Details

Address:

250 NICOLLET MALL:MINNEAPOLIS

City:

Minneapolis

Country:

United States of America

Work hours/week:

40

Employment Type:

Full time

Platform:

Technology and Operations

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

Application Deadline:

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
​​​​​​​
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

Join our Talent Community

Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.

Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at

  • Service Delivery Manager, TNS

    4 days ago

    Minneapolis, Minnesota, United States RBC Capital Markets, LLC Full time

    Job SummaryJob DescriptionWhat is the opportunity? Telecommunications and Network Services organization is accountable for the ongoing design, delivery and operations of the global network, and voice infrastructure utilized by RBC Private and Commercial Banking, RBC Capital Markets, RBC Wealth Management and all other RBC affiliates.As the Service Delivery...

  • Clinical Services Manager

    2 weeks ago

    Minneapolis, Minnesota, United States Lutheran Social Service of Minnesota Full time

    LSS Behavioral Health is committed to promoting social justice and advocating for health equity for all Minnesotans. We are dedicated to an affirming system of care for those we serve, our co-workers and the communities that we support. This includes continuous efforts to remove barriers to care, to reduce inequities in how mental health care is delivered,...

  • Service Delivery Specialist I

    4 days ago

    Minneapolis, Minnesota, United States The Zeiss Group Full time

    About Us:How many companies can say they've been in business for over 177 years?Here at ZEISS, we certainly can As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable...

  • Clinical Services Manager with 4000 Hiring Bonus

    1 week ago

    Minneapolis, Minnesota, United States Lutheran Social Service of Minnesota Full time

    LSS Behavioral Health is committed to promoting social justice and advocating for health equity for all Minnesotans. We are dedicated to an affirming system of care for those we serve, our co-workers and the communities that we support. This includes continuous efforts to remove barriers to care, to reduce inequities in how mental health care is delivered,...

  • Manager, Application Management Services

    2 weeks ago

    Minneapolis, Minnesota, United States Kognitiv Corporation Full time

    Please note: Our NA business operates on Central time but we are open to candidates in east coast time zones as long as you are able and comfortable to work around Central times now and again What we do: Kognitiv enables leading organizations to form collaborative commerce networks, unearth value for their consumers, and markedly improve returns.Founded in...

  • Alternative Delivery Project Manager

    4 days ago

    Minneapolis, Minnesota, United States SRF Consulting Group Full time

    Alternative Delivery Project Manager SRF Consulting Group, Inc. is one of the Midwest's leading engineering, planning, and landscape architecture firms. SRF's engineers, planners, and designers collaborate with our clients and their stakeholders to develop creative solutions for the most challenging projects. Our award-winning projects range from designing...

  • Manager Transport Services

    4 days ago

    Minneapolis, Minnesota, United States Children's Minnesota Full time

    About Children's MinnesotaChildren's Minnesota is one of the largest pediatric health systems in the United States and the only health system in Minnesota to provide care exclusively to children, from before birth through young adulthood. An independent and not-for-profit system since 1924, Children's Minnesota is one system serving kids throughout the Upper...

  • Delivery Driver

    2 days ago

    Minneapolis, Minnesota, United States Sonepar USA Full time

    Please review the full job posting including the required skills and experience to understand the expected qualifications for this role.1st Shift Delivery Driver Class B CDL$26.40/hour starting rate (Pay for experience)Home Time: Local deliveries and home every nightType of Freight: Box Truck/Straight TruckSCHEDULE: Monday to Friday 6:00am to 2:30pm (OT...

  • Delivery Driver

    4 days ago

    Minneapolis, Minnesota, United States Breakthru Beverage Group Full time

    Delivery DriverLocationUS-MN-MinneapolisID TypeRegular Full-TimeCategoryDeliveryOverviewWe are experts in the beer, wine, and spirits industry looking for individuals who share our passion for customer service and thrive in a fast-paced working environment. As a member of our CDL driving team you will interact with customers daily to manually unload/deliver...

  • Delivery Driver

    4 days ago

    Minneapolis, Minnesota, United States StarTribune Full time

    Star Tribune is seeking to hire part-time Delivery Drivers to load, unload, and deliver Star Tribune products in our trucks to various metro and/or greater MN distribution centers. No Commercial Driver's License is required. We have multiple openings in our Fleet Department, and we are looking for Delivery Drivers who can start immediately Current dayside...

  • Cash Services Operations Manager, II

    2 weeks ago

    Minneapolis, Minnesota, United States Royal Bank of Canada Full time

    Job SummaryJob DescriptionWhat is the opportunity?The Cash Services Operations Manager position is responsible for providing leadership for a team and supporting time sensitive, complex and/or highly specialized processes. Incumbent will hire, onboard, and support training new team members. This position will provide training, coaching, recognition and...

  • Director, Cash Management Services Operations

    5 days ago

    Minneapolis, Minnesota, United States RBC Capital Markets, LLC Full time

    Job SummaryJob DescriptionWhat is the opportunity?Join RBC Wealth Management, a Minneapolis/St. Paul Business Journal "Top Place to Work", and shape RBC's futureAs Director - Cash Management Services Operations, you will drive the overall business strategy to support our firm's strategic growth and lead transformation initiatives to create meaningful change...

  • Cash Services Operations Manager, II

    4 days ago

    Minneapolis, Minnesota, United States RBC Capital Markets, LLC Full time

    Job SummaryJob DescriptionWhat is the opportunity?The Cash Services Operations Manager position is responsible for providing leadership for a team and supporting time sensitive, complex and/or highly specialized processes. Incumbent will hire, onboard, and support training new team members. This position will provide training, coaching, recognition and...

  • Local CDL Delivery Driver

    5 days ago

    Minneapolis, Minnesota, United States Breakthru Beverage Group Full time

    Local CDL Delivery DriverLocationUS-MN-MinneapolisID TypeRegular Full-TimeCategoryDeliveryOverviewNOW HIRING Local CDL Drivers Routes out of:701 Industrial Blvd NEMinneapolis, Minnesota 55413 We are experts in the beer, wine, and spirits industry looking for individuals who share our passion for customer service and thrive in a fast-paced working...

  • Community Engagement and Tenant Education Program Manager with 800 Hiring Bonus

    2 weeks ago

    Minneapolis, Minnesota, United States Lutheran Social Service of Minnesota Full time

    Lutheran Social Service MN is a dynamic social service organization serving children, youth and families, people with disabilities, older adults, and military veterans. Trustworthiness is a value and strength shared by our employees and recognized by the communities we serve. We offer an ALIVE Workplace (Supportive, Positive and Fun) and careers that...

  • Medical Equipment Delivery Coordinator

    3 days ago

    Minneapolis, Minnesota, United States Agiliti Full time

    Job Description:The Customer Service Coordinator is responsible for the delivery and pick-up of medical equipment and supervision of individuals who perform these services. Responsibilities include managing the equipment inventory, supplies and fleet vehicles, working closely with district management to ensure customer retention and serving as subject matter...

  • Client Services Manager

    2 weeks ago

    Minneapolis, Minnesota, United States DCM Services, LLC Full time

    DescriptionWho are we?DCM Services provides specialized receivable solutions to our clients. Our culture is what sets us apart from other competitors in the industry. We're committed to hiring a diverse workforce to contribute to driving our organization forward. Diversity drives creativity, new ideas, innovation, and industry excellence. We also stress the...

  • Roofing Service Manager

    2 weeks ago

    Minneapolis, Minnesota, United States The Jamar Company Full time

    Roofing Service ManagerWe know you have seen our trucks all over town - now see what else we have to offer The Jamar Company, powered by APi Group, is a highly skilled, multi-trade premier specialty contractor and service provider with a mission to be the best. Our culture provides the perfect environment for accomplished self-starters who thrive in a fast...

  • Facilities Manager

    4 days ago

    Minneapolis, Minnesota, United States JLL Full time

    JLL has a fantastic opportunity for a Facilities Managerto support our client's facility in Minneapolis, MN. If you have facilities management experience, we want to hear from youThe Facilities Manager is responsible for ensuring the successful delivery of Facility Management Services. You must be able to process and develop information to meet client needs...

  • SNOW Solutions Manager

    4 days ago

    Minneapolis, Minnesota, United States Chewy Full time

    Our Opportunity:Chewy is seeking a passionate and results-oriented Solutions Manager, HR Technology Solutions, to join our HR Solutions team in Minneapolis, MN. In this role, you'll be part entrepreneur, part visionary, and part product mastermind with a passion for creating well-designed, integrated, user-friendly solutions focusing on HR Service delivery,...