Door Staff

4 weeks ago


Detroit, Michigan, United States teamworkonline Full time
For over 20 years, AEG has been a key player in revolutionizing sports and live entertainment. Every year, we welcome over 160 million guests, organize more than 10,000 shows, and host over 22,000 events worldwide. We are dedicated to innovation, creativity, and community, utilizing our 300+ venues, top sports teams, renowned music brands, integrated entertainment districts, leading ticketing platform, and international sponsorship activations to create unforgettable moments that inspire people worldwide.Our business is deeply connected with people's minds and hearts. We are committed to building a diverse and inclusive company that mirrors the artists, athletes, and fans we serve. We go beyond traditional boundaries to support the communities where we operate and embrace sustainable practices to reduce our environmental impact. If you're looking for a challenge to elevate your skills and make a difference, then join us in creating moments that bring joy to the world.GUEST SERVICES – DOOR STAFFSUMMARYDoor Staff will ensure the safety and enjoyment of concert attendees, performers, and colleagues. This role involves screening guests, scanning tickets, checking credentials for backstage access, and maintaining crowd control throughout each event. The individual will deliver high-quality customer service in a professional, expert, and friendly manner on behalf of the venue.PRIMARY RESPONSIBILITIES
  • ID verification and wristbanding for guests over 21
  • Welcome guests, address complaints, monitor conduct, and ensure a safe environment for everyone
  • Enforce venue policies, complete required trainings, and assist in emergency evacuations
  • Answer guest inquiries, provide directions, and offer assistance as needed
  • Conduct credential checks in various areas, including backstage and restricted zones
  • Monitor external venue spaces for safety and address any disorderly conduct
  • Ensure compliance with fire safety regulations during guest entry and exit
  • Assist with light cleaning during and after events
  • Perform other duties as assigned by Management
QUALIFICATIONS
  • High School Diploma or equivalent
  • Previous experience is a plus but not mandatory
  • Reliable, punctual, and able to work in a dynamic environment
  • Capable of de-escalating tense situations and working in different conditions
  • Strong interpersonal and communication skills
  • Positive attitude, superior customer service, and team-player
  • Physically able to lift 50 lbs. without assistance
  • Able to stand, walk, and climb stairs for extended periods
  • Outgoing, friendly personality with good listening skills
  • Flexible schedule for nights, weekends, and holidays
PREFERENCES
  • Prior event experience and knowledge of the music industry are a bonus
  • Availability for night, weekend, and holiday shifts as per venue schedule
BENEFITS
  • Event-based roles do not include benefits through AEG Presents
AEG retains the right to modify the job description at any time during employment.
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