Patient Liaison

4 weeks ago

LuthervilleTimonium, Maryland, United States Johns Hopkins Medicine Full time

At Johns Hopkins Bayview Medical Center we offer an excellent Benefits Package, to include:

  • Affordable healthcare
  • Paid Time Off (PTO) and company paid holidays
  • Tuition Assistance
  • Life and disability insurance
  • Opportunities for career development
  • Employee discount program - travel, tickets, dining and more

Patient Liaison Position Summary:

The Patient Liaison reports to Site Manager. Responsible for understanding and assisting patients with access to Johns Hopkins medical staff and programs. The Patient Liaison supports the development and execution of ways to enhance communications; and facilitates the resolution of general concerns raised by patients as they relate to operations, programs, referrals, education etc. The Patient Liaison provides input into developing educational seminars and screening programs offered by physicians for targeting customers.

Patient Liaison Key Accountabilities:

  • Ability to recognize and/or anticipate the needs of customers and respond accordingly.
  • Ability to organize work, set priorities, performs duties simultaneously, and effectively function in stressful situations.
  • Highly effective verbal and written communication skills to coordinate/provide information to patients, families, and the health care team. Highly effective interpersonal skills necessary to interact with patients, visitors and other health care team members.
  • Ability to maintain current knowledge in business related to technology and be able to apply this knowledge to the business setting by making recommendations to improve operations.
  • Independently and in consultation with unit leadership, solves complex problems related to unit operations.
  • Recognizes and mobilizes appropriate resources that lead to problem resolution.
  • Recognizes the need for, and has the ability to, effectively use the chain of command.
  • Must be able to input data, retrieve data upon request, coordinate and communicate data from multiple sources.
  • Requires basic computer skills and the ability to use online calendars, email and components of the Microsoft Office Suite. Requires math skills appropriate to understand and perform basic budget and spreadsheet functions.

Work Schedule: FT, Day shift, 40 hrs/wl

Work Location: Lutherville, MD

Patient Liaison Qualifications:

  • Associate's degree, Baccalaureate Degree preferred.
  • At least 2 years of work experience using customer service, data management, time management and office management skills, preferred.
  • Knowledge of medical terminology.

We are committed to providing a healthy and safe environment for our patients, visitors and staff members. The Johns Hopkins Hospital has a tobacco-free at work policy. Employees must refrain from using any tobacco products during their work shifts — including while at lunch or on breaks, and whether they are on or off campus.

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