Senior Operations Manager
1 month ago
As the Senior Operations Manager within the Diagnosis & Treatment Customer Project Management team, you will be a strategic part of reporting and driving operational excellence to a market-wide audience for the Services & Solutions Delivery (S&SD) organization.
Your role:
- Manage operational performance of diagnosis & treatment modalities in the North America Region (NAR).
- Measure and manage key performance indicators (KPIs), revenue, inventory, install cost, cycle time, site readiness, and customer satisfaction.
- Actively review backlog to ensure all projects are effectively managed and implemented, including compliance with date management guidelines.
- Develop tools and strategies to improve performance and Project Management (PM) proficiency across all zones. Train, develop, and mentor the PM organization.
- Provide an enhanced level of support to designated strategic customers (this includes management and support of government accounts).
- Ensure all policies and processes are followed to allow for clean revenue recognition.
You're the right fit if:
- You've acquired 5+ years of experience in a diagnostic imaging service healthcare setting, project management, and relationship management (across all levels and backgrounds, across various departments and organizational levels including external customers, local Project Managers, and other internal stakeholders).
- Your skills include the ability to understand site and equipment technical requirements (HVAC, electrical, mechanical, environmental) and ability to read and comprehend site-specific floor plans, drawings, and specifications. You are knowledgeable in Microsoft Office Suite (Outlook, Teams, Word, Excel, PowerPoint, Access), Adobe Acrobat, Visio, and CAD.
- You have a bachelor's degree. Additionally, a Project Management Professional (PMP) certification is preferred.
- You're able to:
- Manage your own work and accomplish objectives through others without supervision.
- Demonstrate excellent time management skills.
- Communicate and present effectively, both written and verbally, and possess analytical and listening skills.
- Demonstrate strong customer service and conflict resolution skills.
- Work flexibly and adapt to customer requirements.
- Travel up to 20% within the North America Region for onsite meetings.
- You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.
- Learn more about our business.
- Discover our rich and exciting history.
- Learn more about our purpose.
- Read more about our employee benefits.
If you're interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.
Philips Transparency Details
The pay range for this position is $102,000 to $175,000, annually. The actual base pay offered may vary depending on multiple factors including, job-related knowledge/skills, experience, business needs, geographical location, and internal equity.
In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here.
At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.
Additional Information
US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.
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This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration.
Philips is an Equal Employment and Opportunity Employer/Disabled/Veteran and maintains a drug-free workplace.
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