AVP, Customer Information Systems Transformation

1 month ago

Minneapolis, Minnesota, United States Xcel Energy, Inc. Full time
Job Description

Are you looking for an exciting job where you can put your skills and talents to work at a company you can feel proud to be a part of? Do you want a workplace that will challenge you and offer you opportunities to learn and grow? A position at Xcel Energy could be just what you're looking for.

Position Summary

The Head of Customer (Information Systems) Transformation will own and provide visionary and strategic program leadership to materially transform the customer operating model, revenue cycle processes, customer information systems, and customer organizations.

Align and unify executive leadership on program goals, objectives, and key results. Synchronize executive leadership on program scope, schedule, and funding models. Accountable for the development, integration, and implementation of short and long-term business and program plans to meet company goals, objectives, and key results. Align program cost recovery strategies consistent with jurisdictional and corporate business objectives.

Advise and unite executive leadership on risks, mitigation plans, and opportunities surrounding program scope, schedule, cost, health, and cost recovery strategies. Candidates must exemplify the ability to develop, influence, and maintain relationships with key internal and external stakeholders and facilitate effective communication of program value for both customers and company.

Essential Responsibilities

Program Management - Responsible for leading a comprehensive people, process, and technology transformation across meter to cash/revenue cycle and customer operations as well as the customer experiences and numerous interdependent business areas. Ensure full alignment of customer and business goals, objectives, and key results. Ensure strategies and plans are aligned with and support overall corporate annual and long-term business plans so that the corporation is positioned to achieve overall customer, operating, and financial goals. Ensure end-to-end business area engagement, input, and collaboration throughout the program. Value Realization - Provide vision, leadership and ownership of the value proposition supporting the enterprise process improvement and digitization of customer operations, revenue cycle, financial, and technology solutions. Review and support associated testimony; data request responses; and support or participate in negotiations of any necessary settlements. Ensure that enterprise reporting and data strategies are integral and targeted toward value realization and operating model. Organizational Change Management - Work through business process owners and business change owners to drive organizational change management and training work streams. Drive disciplined adoption of common processes across departments to minimize custom and one-off solutions. Establish common processes and capabilities across the customer operating model. Staffing - Responsible for attracting and retaining a highly motivated and engaged workforce. Establish and communicate clear performance expectations so that employees know how their work contributes to corporate objectives. Foster a culture of personal accountability and an environment that promotes and supports employee safety and individual development. Ensure customer business area functions, processes and culture are aligned with all other departments of the organization to ensure that overall corporate goals can be met. Ensure program staffing commitments span full width of affected business process areas. Relationship Management - Develop and maintain effective transparent relationships with senior executives and other jurisdictional leaders and corporate peers, to ensure timely, effective information sharing and business learning as well as common best practices implementation.

Minimum Requirements

Bachelor's degree in Business, Accounting, Economics, Finance or Technology. Advanced business degree (MBA) desirable or a combination of education and experience providing equivalent knowledge. Must have the ability to critically review detailed work and ask challenging questions; assure adequate follow-up; strong interpersonal and communications skills; to work with internal and external stakeholders. Demonstrated leadership skills and ability to implement projects that cross organizations, business units and professional disciplines, supporting culture change and building business acumen. Strong written and verbal communication skills required. Demonstrated understanding of and ability to drive organizational change management. Proven and demonstrated ability to reach results required. Demonstrated skill in personnel, issue, and budget management. Demonstrated skill in creative problem solving and negotiations.

Preferred Requirements

10 years utility experience, including revenue cycle, accounting, and finance experience, with at least 5 years middle-management experience. 10 years of experience in leading large scale, multi-year enterprise transformational programs. Experience working on technology transformational programs and working with Information Technology teams. Strong experience with program/project management and the software development lifecycle Strong knowledge of utility metering, rates, billing, remittance, credit and collections, regulation, financial aspects of the business, and governing rules and polices.

Read the full posting.

  • Senior System Safety Engineer

    2 weeks ago

    Minneapolis, Minnesota, United States BAE Systems Full time

    Job Description How does it feel to work on a team driven to make a big impact? Empowering. At BAE Systems, our Engineering teams are the root of our success in delivering life-saving products to our nation's military. Our Combat Mission Systems business is looking for an Associate System Safety Engineer (also known as Product Safety Engineer).We are hiring...

  • Information Security Engineer Senior

    4 weeks ago

    Minneapolis, Minnesota, United States Hennepin County Medical Center Full time

    Hennepin Healthcare is an integrated system of care that includes HCMC, a nationally recognized Level I Adult Trauma Center and Level I Pediatric Trauma Center and acute care hospital, as well as a clinic system with primary care clinics located in Minneapolis and across Hennepin County. The comprehensive healthcare system includes a 473-bed academic medical...

  • Senior Health System Manager, Cardiovascular

    4 weeks ago

    Minneapolis, Minnesota, United States Johnson & Johnson Full time

    Janssen Pharmaceuticals, Inc., a member of the Johnson & Johnson's Family of Companies, is recruiting for a Sr. Health Systems Manager, Cardiology & Metabolism (CVM) for the Minneapolis, South geography. At the Janssen Pharmaceutical Companies of Johnson & Johnson, we are working to create a world without disease. Transforming lives by finding new and...

  • Chief Health Information Officer

    2 days ago

    Minneapolis, Minnesota, United States Hennepin County Medical Center Full time

    Hennepin Healthcare System (HHS) operates as an integrated care system which includes HCMC, a nationally recognized Level I Adult and Pediatric Trauma Center along with a high-quality acute care hospital. This comprehensive healthcare network includes a 473-bed academic medical center, a Clinic & Specialty Center catering to outpatient needs, a substantial...

  • Chief Health Information Officer

    2 days ago

    Minneapolis, Minnesota, United States Hennepin County Medical Center Full time

    Hennepin Healthcare System (HHS) operates as an integrated care system which includes HCMC, a nationally recognized Level I Adult and Pediatric Trauma Center along with a high-quality acute care hospital. This comprehensive healthcare network includes a 473-bed academic medical center, a Clinic & Specialty Center catering to outpatient needs, a substantial...

  • Program Manager III

    4 weeks ago

    Minneapolis, Minnesota, United States BAE Systems Full time

    Job Description BAE Systems is hiring a Program Manager III (PM) to lead Navy programs and pursuits as part of the Combat Systems Development (CSD) team in Minneapolis, MN. This role reports directly to the Director of Precision Guided Munitions (PGM) Advanced Development. The CSD Directorate is part of the Combat Mission Systems (CMS) business and is...

  • Project Manager

    2 days ago

    Minneapolis, Minnesota, United States Cognizant Technology Solutions Full time

    Cognizant's Cloud, Infrastructure, and Security Services Practice (CIS) is all about accepting digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the constantly evolving needs of the digital era. Our broad approach delivers key results for our customers by...

  • Human Resources

    1 day ago

    Minneapolis, Minnesota, United States BAE Systems Full time

    Job Description How does it feel to work on a team driven to make a big impact? Empowering. We believe your career should always be growing. And that's exactly what it will do at BAE Systems. You'll hit the ground running with a company truly committed to your growth as you enjoy a special camaraderie on a team dedicated to protecting what really matters....

  • Controls Engineering Intern-Summer 2024

    1 month ago

    Minneapolis, Minnesota, United States BAE Systems Full time

    Job Description How does it feel to work on a team driven to make a big impact? Empowering. We believe your career should always be growing. And that's exactly what it will do at BAE Systems. You'll hit the ground running with a company truly committed to your growth as you enjoy a special camaraderie on a team dedicated to protecting what really matters....

  • GNC Engineer

    2 weeks ago

    Minneapolis, Minnesota, United States BAE Systems Full time

    Job Description BAE Systems is looking for an experienced Guidance, Navigation and Controls Engineer focused on Navigation to work on a team of GNC Engineers solving complex problems and bringing new technologies to market. This is an on-site or hybrid on-site position in Minneapolis working a 9/80 schedule with every other Friday off. This is a technical...

  • Senior Customer Operations Manager

    2 days ago

    Minneapolis, Minnesota, United States Jamf Full time

    At Jamf, people are at the core of everything we do. We do what's right for our customers, our employees, our communities and our world. We take pride in simplifying technology for tens of thousands of customers around the globe and helping organizations succeed with Apple.Jamf offers remote and hybrid positions. Depending upon the role, work in the office,...

  • Health System Specialist

    1 week ago

    Minneapolis, Minnesota, United States Veterans Health Administration Full time

    The purpose of this position is to conduct and evaluate a wide range of program management and administrative duties to fulfill requirements related to VHA's academic mission and Office of Academic Affiliations (OAA's) strategic plans.Duties include, but may not be limited to the following:Responsible for the technical work required for HPE programs...

  • Fluid and Thermal Sciences Analyst

    9 hours ago

    Minneapolis, Minnesota, United States BAE Systems Full time

    Job Description How does it feel to work on a team driven to make a big impact? Empowering. We believe your career should always be growing. And that's exactly what it will do at BAE Systems. You'll hit the ground running with a company truly committed to your growth as you enjoy a special camaraderie on a team dedicated to protecting what really matters.BAE...

  • Inventory Management Senior Analyst

    3 weeks ago

    Minneapolis, Minnesota, United States BAE Systems Full time

    Job Description BAE Systems is one of the world's leading defense contractors, and our mission is to create next generation sustainable solutions for the most complex problems. We are seeking highly motivated individuals to join our Minneapolis Prototype Network team.This individual will support the Prototype Networks' Materials Supply Organization with the...

  • Laboratory Systems Analyst

    1 month ago

    Minneapolis, Minnesota, United States Hennepin County Medical Center Full time

    Hennepin Healthcare is an integrated system of care that includes HCMC, a nationally recognized Level I Adult Trauma Center and Level I Pediatric Trauma Center and acute care hospital, as well as a clinic system with primary care clinics located in Minneapolis and across Hennepin County. The comprehensive healthcare system includes a 473-bed academic medical...

  • Customer Operations Specialist

    9 hours ago

    Minneapolis, Minnesota, United States General Mills, Inc Full time

    OVERVIEW The Customer Operations Specialist manages select operational components of one or more General Mills customers, acting as the point of contact for all service matters related to the customer. The Customer Operations Specialist is responsible for three major facets of customer operational activity:Order managementService issue resolutionSupply Chain...

  • Field Service Representative 7

    2 days ago

    Minneapolis, Minnesota, United States Veolia Water Technologies & Solutions Full time

    Company DescriptionVeolia Water Technologies & Solutions (VWTS) is a worldwide leader in water recovery, treatment, and reuse. We design and supply a range of water systems, from food and beverage applications to municipal water, to microelectronics ultrapure water and heavy industrial wastewater treatment. We serve more than 50,000 customers worldwide and...

  • Senior Financial Systems Analyst

    3 weeks ago

    Minneapolis, Minnesota, United States Mortenson Construction Full time

    ABOUT MORTENSONAs a Top 25 builder, developer, and EPC, our expertise spans markets like sports, renewable energy, data centers, healthcare, and more. We are builders at heart, working to ensure the built environment has a lasting positive impact. Let's Redefine Possible SUMMARYMortenson is looking for a Senior Financial Systems Analyst who will be...

  • Field Service Representative 7

    3 days ago

    Minneapolis, Minnesota, United States Veolia North America Full time

    Company DescriptionVeolia Water Technologies & Solutions (VWTS) is a worldwide leader in water recovery, treatment, and reuse. We design and supply a range of water systems, from food and beverage applications to municipal water, to microelectronics ultrapure water and heavy industrial wastewater treatment. We serve more than 50,000 customers worldwide and...

  • Utility Systems Repairer-Operator

    7 days ago

    Minneapolis, Minnesota, United States Veterans Health Administration Full time

    Major duties listed but not limited to:Provide supplemental and 24-hour coverage for maintenance operations on all systems maintained by Facilities Engineering Service Keep comprehensive logs that track types and amounts of chemicals expended, test results, observations and other pertinent information needed to ensure proper management of the chemical...