Service Technician

2 weeks ago

San Jose, California, United States Coast Counties Peterbilt Full time
Job Description

POSITION PURPOSE:


The Service Technician diagnoses and completes repairs on customer vehicles in a professional, timely manner while ensuring quality repairs at a fair cost to the customer.

KEY RELATIONSHIPS:

The Service Technician reports directly to the Service management team.

The Service Technician will communicate, with all relevant co-workers, the daily course of duties as these duties relate to the accomplishment of directives, objectives, and timely completion open repair orders.


The Service Technician will work closely with their co-workers in coordinating with them as it relates to the various aspects of customer service requirements.


The Service Technician will work closely with other technicians and co-workers in coordinating repair strategies and estimates in an effort to provide excellent customer service.

DUTIES AND RESPONSIBILITIES

  • Daily planning with the rest of the service team to establish repair strategies based on job priorities.
  • Determine work required from the repair order.
  • Diagnose vehicle in operation to determine issue, to verify customer's complaint, and to plan repair strategy.
  • Complete repairs efficiently within the time allowed.
  • Perform QUALITY repairs minimizing shop comebacks and unnecessary shop expense.
  • Submit a complete and accurate write-up for each repair performed.
  • Road test vehicles to verify satisfactory repair (if you possess a CDL)
  • Manual and computerized time posting on a ongoing basis.
  • Confirm that all cores are returned to parts and that warranty parts are properly tagged and stored.
  • Coordinate with the rear parts counter, as needed on parts needed for the repair.
  • Maintain a clean shop environment. Throw out trash from your repair. Return tools to the cage. Roll up and store drop lights and extension cords.
  • Maintain the readiness and proper working condition of the shop tools. Make adjustments and minor repairs as needed. Notify Service Manager if a needed tool is not quickly repairable.
  • Assist the Service Team with preparing accurate repair estimates when required.
  • Update Service Manager on current repairs in process on a regular basis.
  • Maintain current certifications.
  • Work in a safe manner. Do not put yourself, a customer, a fellow employee, or a vehicle in harm's way.
  • Provide and maintain a full set of hand tools and air tools.
  • Leave the customer's vehicle in the same or cleaner condition than when you started repair. Use seat covers and floor mats.
  • Be punctual at the start of your shift and when returning from lunch and breaks.
  • Do not exceed two hours on diagnosis without approval from the Service Manager.
  • Bring any additional repairs, immediately to the attention of the Service Team
  • Always wear your safety glasses when on the shop floor.
  • Understand and follow federal, state, and local regulations regarding disposal of hazardous waste, OSHA, MSDA, right-to-know, etc,
  • Conduct oneself in a professional manner reflecting the importance that the customer has in our business. Without the customer, we are out of business.
  • Think company "first" & customer "first" & safety "first" in all day to day activities

Compensation details: 32-44

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