Introduction

Maryland's Department of Labor, Division of Workforce Development and Adult Learning (DWDAL), is accepting applications from qualified candidates for the position of 'Workforce Development Specialist Supervisor,' within the Office of Workforce Development (OWD).\r
Frequent travel may be required, and a State vehicle may not always be available. Reimbursement for use of personal vehicle will apply according to the State travel policy.\r

GRADE

0017\r

LOCATION OF POSITION

Department of Labor\r
Office of Workforce Development\r
1306 Concourse Drive\r
Linthicum Heights, MD 21090�\r

Main Purpose of Job

Workforce Development Specialist Supervisor is the supervisory level in the field of workforce development. Employees in this classification, direct the labor exchange and re-employment activities of a major phase in a large office or a special workforce development program in a designated geographical area. This position has supervisory responsibility for Workforce Development Specialists, providing workforce development and re-employment activities that deliver a wide range of career services to special and targeted populations of job seekers to increase and enhance their job seeking skills and lessen their duration of unemployment.

POSITION DUTIES

Training, coaching, observing, and mentoring;\r
Ensuring that workloads are distributed in a fair and equitable fashion;\r
Monitoring staff compliance with agency rules and regulations;\r
Determining that agency staff are providing the highest quality services possible;\r
Participating in statewide planning committees, including but not limited to, the Supervisors' Forum, quality improvement activities and task forces;\r
Checking equipment to identify worn or damaged items on a regular basis to ensure that equipment meets acceptable standards for the delivery of service to customers, and reporting any problems in this area to the central office;\r
Participates in a variety of personnel-related activities to ensure effective local office operations by:\r
Reading materials and/or attending meetings and training to enable employee to abide by laws, rules, regulations, procedures, policies, ethical responsibilities promulgated and/or governing the agency to ensure compliance and services to customers;\r
Conducting meetings with all staff to inform of new and updated changes in agency policy;\r
Completing a written evaluation of each staff person semi-annually by meeting with each staff member, discussing performance and other evaluation factors and presenting the staff person with a copy of the evaluation and a verbal explanation of the report in order to continuously improve the levels of services to customers;\r
Promoting harmony at the work place through discussions, meetings and actions to ensure a safe and stress-free working environment;\r
Resolving disputes and complaints;\r
Organizing, recording training activities, and distributing training-related materials to alert all staff to upcoming training schedules and encouraging participation in the same, to expand individual knowledge and skill levels to enhance the quality of customer service;\r
Instructing staff in the implementation and use of agency resources;\r
Ensuring that all Center staff receive training in order to remain current in the use and implementation of procedures, regulations, automation, etc\r

MINIMUM QUALIFICATIONS

Education:�� Graduation from an accredited high school or possession of a high school equivalency certificate. � \r
Experience:�Five years of case management experience in the field of workforce development, delivering a wide range of career services to special and targeted populations of job seekers, conducting interviews with persons seeking employment and providing assistance to employers need qualified personnel to fill vacancies.� One year of experience must include supervising employees. Case management duties are defined as taking job orders, conducting job-ready interviews, registering job applicants, verifying job referrals, conducting�vocational placements, performing unemployment adjudications or appraising job applicants for employability.\r
Notes:\r
1. Candidates may substitute education at an accredited college or university, at the rate of thirty credit hours for�each year up to two years of the required experience.\r
2. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer with active-duty military recruiting experience or career counseling experience on a year-by-year basis for the required education and experience.\r

DESIRED OR PREFERRED QUALIFICATIONS

The following qualification is preferred, not required. However, if you have this experience it must be detailed in the job duty section on your application.\r
\r
\r
- Experience developing policies and/or standard operating procedures related to staff�\r
- Experience providing training or technical assistance to staff.�\r
- Experience retaining and developing staff\r
\r

SPECIAL REQUIREMENTS

All candidates are subject to a background check against files maintained by the Division of�Unemployment Insurance (Labor/DUI) to determine whether any monies are owed to Labor/DUI as a result of unemployment insurance overpayment/fraud. Any unpaid debt may have an impact on whether or not a candidate is offered employment\r

SELECTION PROCESS

\r
Applicants must provide sufficient information on the application to show they meet the qualifications for this recruitment.�*Resumes are not acceptable and not considered in the selection process*\r
All information concerning the qualifications, including any required documentation (diploma, transcript, certificate, etc.) must be submitted and received by the closing date. Information submitted after this date will not be considered. Applications that meet minimum and/or selective qualifications will be referred to the hiring unit for interview selection. Units will select those candidates most closely demonstrating the qualifications for interview\r
\r

EXAMINATION PROCESS

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position.�It is important that you provide complete and accurate information on your application.�Please report all experience and education that is related to this position.\r
\r
\r
\r
\r
\r
***Please note that your answers on the supplemental questionnaire must correspond to the information provided on your application to receive credit.\r
\r
\r
\r

BENEFITS

Leave Benefits\r
Our generous leave package for permanent State employees includes from ten to 25 days of annual (vacation) leave per year, depending on seniority, as well as six personal days each calendar year. In addition, the State offers eleven paid holidays and fifteen days of sick leave per year.\r
We also offer paid parental leave to eligible permanent State employees to care for and nurture children within 6 months of birth or within 6 months of an adoption of a child under 6 years of age.\r
Our leave policies also adhere to the Family Medical Leave Act of 1993.\r
Retirement Benefits​\r
Maryland State employees are eligible for participation in a contributory defined benefit pension plan in which they are vested after ten years. State employees are also eligible to participate in two supplemental retirement plans: the 457 Deferred Compensation Plan and the 401(k) Savings and Investment Plan.​\r
Flexible Work Schedules​\r
Employees of the State of Maryland typically work a forty-hour work week. Many State agencies offer their employees flexible work schedules. The Teleworking Program enables eligible state employees to work at home, at a satellite office, or at a Telework Center.\r
Student Loan Forgiveness\r
Employees with the State of Maryland are eligible to participate in the Federal Public Service Loan Forgiveness Program. ​ Participants that meet all requirements may qualify for forgiveness on the remaining balance on his or her Direct Loans after making 120 qualifying monthly payments under a qualifying repayment plan while working full-time in a qualifying public service position.� ​\r
To learn more about PSLF, please visit the Student Loan Repayment Benefits​ page.�\r
​Free Mass Transit Benefit​\r
Permanent State employees are entitled to use the Baltimore Light Rail, the Baltimore Metro Subway, the Baltimore Bus Service (Local Bus Service and Express Bus Service), as well as the following Baltimore Region Commuter Bus Routes:\r
There is no charge to the permanent State employee with a valid State ID card. This benefit can be used any time of the day or evening, including weekends. The Free Mass Transit Benefit does not include MARC trains, commuter buses that�serve Washington, D.C., or any special event buses.�\r
Health Coverage\r
When you come to work for the State of Maryland, as a permanent State employee (or a contractual employee who works at least 30 hours per week or an average of 130 hours a month for a period greater than 90 consecutive days), you and your family may benefit from our medical, prescription, dental and vision coverage. You also may be eligible for life, accidental death and dismemberment insurance plans at low group rates.\r
\r
Reduced Child and Health Care Costs\r
Working for the Maryland State Personnel Management System entitles permanent State employees to participate in Healthcare and Dependent Daycare Flexible Spending Accounts. These plans allow eligible employees to save, on a pretax basis, for healthcare and dependent care costs incurred during the plan year.�\r
STATE OF MARYLAND BENEFITS\r

FURTHER INSTRUCTIONS

Online application process is�strongly�preferred.� However, if you are unable to apply online, or encounter difficulty attaching required or optional documentation, you may submit via mail or deliver in person. Please be sure to include your name, identification number (Easy ID#) and job announcement number on any documentation to ensure timely processing.\r
Completed applications, required documentation, and any required addendum may be mailed to:\r
Department of Labor Office of Human Resources\r
Attention:� / Mrs. Maker�\r
1100 N. Eutaw Street, Rm. 100\r
Baltimore, MD 21201�\r
Faxed or e-mailed applications will not be accepted. Resumes will not be accepted in lieu of completing the application.\r
Inquiries regarding this recruitment can be directed to�\r
If you are having difficulty with your user account, need to make adjustments to a submitted application or have general questions about the online application system, please contact the MD Department of Budget and Management at�\r
Maryland Department of Labor�is an equal opportunity employer. It is the policy of MDOL that all persons have equal opportunity and access to employment opportunities, services, and facilities without regard to race, religion, color, sex, age, national origin or ancestry, marital status, parental status, sexual orientation, disability or veteran status\r