Implementation Specialist

4 weeks ago

Salt Lake, Utah, United States O.C. Tanner Full time

Job Description

O.C. Tanner is the global leader in software and services that improve workplace culture through meaningful employee experiences. Our Culture Cloud is a suite of apps designed to enhance the employee experience with strategic recognition, service awards, wellbeing, leadership, and events that help people thrive at work. Our Culture by Design approach provides expert services to organizations looking to create great workplaces.

Our global team of 1,500 people hail from 58 countries and speak 62 languages. As programmers, researchers, designers, client professionals and craftspeople we create the tech, tools and awards that connect employees to purpose at thousands of companies.

Hybrid Work Schedule-Monday thru Wednesday in office, Thursday Friday remote option.

Join us as we help people all over the world thrive at work. Here is where we need you most:

What You Can Expect:

As the industry leader in employee recognition, OC Tanner partners with our clients in celebrating the milestones of their employee's career. As part of this entry level position in our Client Services Department you will have the opportunity to work with existing or new clients in initiating updates or producing new programs to incorporate into their recognition strategy.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

  • Manage a successful solution working directly with the client, sales office and internal teams to create a quality solution based on defined program elements.
  • Effectively communicate with clients, field offices and internal teams via Zoom, e-mail, phone and face-to-face in order to develop trust and confidence.
  • Understand and manage client expectations, develop project timelines, communicate clearly when milestones are not met or timelines are extended.
  • Provide support and resources for area team in transition to Account Management.
  • Schedule and lead multiple calls through the program set-up.
  • Ability to learn and navigate within multiple systems.
  • Ability to be flexible while managing multiple and competing priorities.
  • Active listening, taking ownership and treating the customer with dignity and respect.
  • Timely response to customer inquiries.
  • Attention to detail to deliver accurate and quality outputs.

Job Requirements

QUALIFICATIONS

  • Two years of client experience in partnership and support.
  • Proven ability to maintain focus and work effectively with multiple and competing demands.
  • Effective teamwork in collaborating, communicating and executing together.
  • Willingness to learn, ask questions and be a critical thinker to apply concepts to program solutions.
  • Must be thorough with an ability to follow precise procedures and handle detailed configuration tasks under minimal supervision.
  • Excellent time management and analytical skills.
  • Excellent communication skills, both verbal and written.
  • Proficient in Microsoft Office suite of products.
  • Experience with Zoom and virtual meetings.
  • Highly organized and strong ability to multi-task.

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