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Customer Care Rep

4 months ago

Arden Hills, Minnesota, United States Boston Scientific Full time

Additional Location(s): N/A

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit- High Performance

At Boston Scientific, we'll give you the opportunity to harness all that's within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we'll help you in advancing your skills and career. Here, you'll be supported in progressing - whatever your ambitions.

Hours: 8:00am - 4:30pm

Hours may change in future to working as late as 5:45pm

Currently this is hybrid position and agents work onsite 2 days per week; agents should be available to work onsite 5 days per week, should the requirement change.

About the role:

Provide support to customers with regard to shipment and billing orders.

Facilitate communications between the sales force and in-house contacts to resolve order processing and customer issues.

Communicate back order and product allocation issues to the sales force and assist the sales force in locating and transferring product as needed.

Your responsibilities will include:

  • Accept, process and fill shipment and billing orders for customers, and confirm pricing as required.
  • Process patient enrollments, Siebel activities and tasks.
  • Process returned product reports for all APM hardware components returned to St. Paul.
  • Notify sales force of back order or allocation issues so the field can better manage their customers.
  • Assist the field with the use of short- dated product to limit scrap.
  • Initiate credits with appropriate paperwork as required.
  • Provide sales, billing and distribution information as required by the field.
  • Propose changes for current systems to enable efficiency.

Required qualifications:

  • High School Diploma or equivalent
  • Minimum 2+ year call center and/or customer service work experience.
  • Must be willing to work late evenings and weekend shifts.
  • Ability to work remotely as needed

Preferred qualifications:

  • Bachelor's degree
  • Boston Scientific CRM customer service experience
  • SAP experience
  • Strong organizational, planning and time management skills
  • Strong soft, verbal, and written communication skills

Requisition ID:582822

Among other requirements, Boston Scientific maintains specific prohibited substancetesting requirements for safety-sensitive positions. This role is deemed safety-sensitive and, as such, candidates will be subject to a drug test as a pre-employment requirement. The goal of the drug testing is to increase workplace safety in compliance with the applicable law.

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most - united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do - as a global business and as a global corporate citizen.

So, choosing a career with Boston Scientific (NYSE: BSX) isn't just business, it's personal. And if you're a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you

At Boston Scientific, we recognize that nurturing a diverse and inclusive workplace helps us be more innovative and it is important in our work of advancing science for life and improving patient health. That is why we stand for inclusion, equality, and opportunity for all. By embracing the richness of our unique backgrounds and perspectives, we create a better, more rewarding place for our employees to work and reflect the patients, customers, and communities we serve. Boston Scientific is proud to be an equal opportunity and affirmative action employer.

Boston Scientific maintains a prohibited substance free workplace. Pursuant to Va. Code * , Boston Scientific is providing notification that the unlawful manufacture, sale, distribution, dispensation, possession, or use of a controlled substance or marijuana is prohibited in the workplace and that violations will result in disciplinary action up to and including termination.

Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status. Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment. Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements. As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company's policies or protocols change with regard to COVID-19 vaccination.



Boston Scientific is an Equal Opportunity Employer – Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Disability, Veteran