ITPM - Voice or Telecom or Call Center

Found in: beBee jobs US - 2 weeks ago

Herndon, Virginia, United States BAE Systems Full time
Job Description We are looking for a Project or Program Manager. This is a big project that has a lot of work in Telecom or Voice so that type of background would be ideal. Call Center experience could work too

No Cloud experience is required, but you will get it

We are looking for an experienced Program Manager to join our technology-based program supporting a key government customer. This program will deliver engineering services for network infrastructure as well as sophisticated enterprise computing infrastructure including end-point devices, data center hosted servers, multi-Cloud services as well as virtualized applications, and storage systems. Enterprise Computing Engineering services include modern application technology including containerized solutions with orchestrated workflow that function both on customer premise, and via remote Cloud services. Network infrastructure engineering services are comprised of core infrastructure, voice and video engineering, field engineering, application management and development for networks, network analytics, firewalls, network access controls and bandwidth service delivery. This is a fast paced, challenging, and rewarding experience in which you are able to provide solutions on one of the most complex and high profile programs within this community.

ABCRequired Education, Experience, & Skills We are looking for an experienced IT Program Manager to join our technology-based program supporting a key government customer. This program will deliver voice engineering services for voice infrastructure, as well as, first article and life cycle engineering and standard development for multiple voice systems and the call center automation systems. Data Voice Video services include voice system architecture, Tier 4 O&M support for all voice systems, Assessment & Authorization (A&A), major system upgrades, dial plan management and routing controls, operating configuration standards, call center development and implementation and management of circuits. Voice engineering services are comprised of core infrastructure, voice and video engineering, field engineering and system management. This is a fast paced, challenging, and rewarding experience in which you are able to provide solutions on one of the most complex and high-profile programs within this community.

We are looking for Program Managers to manage IT projects ranging from simple to complex engineering solutions using PMF and Agile methodologies while collaborating with mission partners. The government customer requires skilled PM professionals to help manage solutions including office renovation/relocation, software/hardware procurement while completing projects on time and within budget.
We are actively seeking a candidate that have a minimum of 11 years' experience. Bachelor's or Master's Degree are preferred in one or more of the disciplines described below where specific skills and responsibilities may include the following:
Use PMF and Agile methodologies to manage projects leveraging Primavera, JIRA, ESP, ServiceNow and other enterprise tools Oversee sprint planning, utilize gathered and analyzed technical information and perform daily Agile scrum Maintain individual project schedules and schedule forecastsServe as programmatic liaison to the sponsor; maintains enterprise sponsor contacts to ensure conformity to all contractual obligations Must possess strong interpersonal skills with tact as they collaborate with technical resources, engineering, developers, mission partners and senior officersFormulate outcome and performance based tasking that leverages program control systems including, but not limited to EVMS and related program control methodologiesProvide technical and financial reports in order to document progress for the enterprise sponsorMaintain individual project schedules and schedule forecastsManage and ensure all project issues are resolved promptly to avoid negative impact to the budget or scheduleAutonomous approach that provides guidance and leadership to the sponsor and their management stakeholdersMay manage the program staff directly or through assigned task order leads upon task order awards.Provide communication that leads to the understanding of deadlines, assignments and objectives across all enterprise stakeholdersIdentify risks and documents program progress including implementation, time lines, issues, risks, quality and successes measures to meet contractual requirementsDevelop, maintain, and implement a Program Management Plan that supports a Work Breakdown Structure (WBS) and guides the performance of functional activities performed on the ProgramPreferred Education, Experience, & Skills PMP, Agile, ITIL or other related CertificationsQuality processes including ISO, Six Sigma, CMMiFamiliarity with service catalog, IT Gateway, ESP, PET, PCAS, AutoCAD, JIRA, and PrimaveraExpertise and knowledge in first article and life cycle engineering Strong track record of understanding and interest in current and emerging technologiesCreating and managing a shared pool of internal and subcontract resourcesExperience working with the governmentPay Information
Full-Time Salary Range: $ $239140

Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.

Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20+ hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics.
About BAE Systems Intelligence & Security BAE Systems, Inc. is the U.S. subsidiary of BAE Systems plc, an international defense, aerospace and security company which delivers a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support services. Improving the future and protecting lives is an ambitious mission, but it's what we do at BAE Systems. Working here means using your passion and ingenuity where it counts – defending national security with breakthrough technology, superior products, and intelligence solutions. As you develop the latest technology and defend national security, you will continually hone your skills on a team—making a big impact on a global scale. At BAE Systems, you'll find a rewarding career that truly makes a difference.

Intelligence & Security (I&S), based in McLean, Virginia, designs and delivers advanced defense, intelligence, and security solutions that support the important missions of our customers. Our pride and dedication shows in everything we do—from intelligence analysis, cyber operations and IT expertise to systems development, systems integration, and operations and maintenance services. Knowing that our work enables the U.S. military and government to recognize, manage and defeat threats inspires us to push ourselves and our technologies to new levels.

Our Commitment to Diversity, Equity, and Inclusion:
At BAE Systems, we work hard every day to nurture an inclusive culture where employees are valued and feel like they belong. We are conscious of the need for all employees to see themselves reflected at every level of the company and know that in order to unlock the full potential of our workforce, everyone must feel confident being their best, most sincere self and be equipped to thrive. We provide impactful professional development experiences to our employees and invest in social impact partnerships to uplift communities and drive purposeful change. Here you will find significant opportunities to do meaningful work in an environment intentionally designed to be one where you will learn, grow and belong.

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