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Emerging Markets Client Representative

3 months ago

Oklahoma City, Oklahoma, United States Paycom Online Full time

The Emerging Markets Client Representative is responsible for retaining existing Emerging Markets client relationships through usage, retention, and additional revenue. Manages the ongoing relationship with existing small market clients by:

  • Leveraging technology to ensure they see a return on current and future investments
  • Identifying and developing additional revenue opportunities to add to their portfolio
  • Maximizing employee and client usage of Paycom solutions

RESPONSIBILITIES

  • Provide strategic recommendations to clients on ways to streamline processes, increase usage and value of current portfolio, and expand solutions that align with client goals and initiatives
  • Evaluate insights from client interactions, identify opportunities for further business process improvements, and prepare a compelling business case including pain points, cost justifications, and high-impact needs that can be addressed by Paycom's technology to achieve a designated quota
  • Supports the client(s) in mapping their current process, understanding client pain points and identifying areas of improvement to maximize efficiencies through use of the Paycom solution and best practices
  • Maintain relationships at C-level and throughout the organization in support of providing business solutions and tools
  • Hold clients accountable to deadlines and drive projects to a successful and timely completion while achieving position metrics and customer satisfaction
  • Leads the implementation of Paycom products" given that the clients served by CRRs will already have had the initial "system" implemented.
  • Conduct the required number of meetings on a weekly basis
  • Prepare a strategic agenda, review usage and system updates, identify needs and opportunities, and provide insight that helps clients maximize the value of an employee HR lifecycle within Paycom
  • Ensure all needs and issues of the client are addressed quickly and delegate to the appropriate team within Paycom where appropriate
  • Ensure a successful implementation of new products added by guiding current small market clients to 100% usage and adoption of the Paycom solution
  • Complete Paycom product training to stay abreast of new releases and functionality in order to successfully direct clients on best practices to platform optimization throughout implementation
  • Effectively adapts to process changes and product improvements.

What We Offer:

  • Base salary and an uncapped commission plan
  • $1 per-pay-period individual health insurance coverage for employees
  • Paid vacation, sick, holiday, and personal days to encourage you to accomplish your goals outside of work
  • 401(k) with matching + Employee Stock Purchase Program to help you build wealth for the future
  • Company + team-based events to create community
  • Ongoing company-wide roundtable discussions called "Better Conversations" to promote diversity, inclusion, and belonging
  • Paid family leave programs to ensure you have support and time off when you need it most
  • Employee referral bonuses to reward you for introducing other great people to Paycom
  • Award-winning learning and development programs to enable you to grow long-term with us

Qualifications

Education/Certification:

  • Bachelor's degree

PREFERRED QUALIFICATIONS

Experience:

  • Strategic sales and closing experience in a consultative role
  • Experience in a competitive environment with proven success exceeding goals

Skills and Abilities:

  • Ability to influence and persuade
  • Ability to work in fast paced, ever-changing environments and high-pressure situations
  • Ability to de-escalate situations and provide conflict resolution
  • Self-directed with the ability to think independently
  • Ability to conduct needs assessments for clients
  • Ability to manage time and scheduling efficiently
  • Professional presence with ability to present to Executive decision makers and large groups
  • Willingness to help team members by sharing knowledge
  • Excellent communication skills (telephone, oral, and written)

Paycom is an equal opportunity employer and prohibits discrimination and harassment of any kind. Paycom makes employment decisions on the basis of business needs, job requirements, individual qualifications and merit. Paycom wants to have the best available people in every job. Therefore, Paycom does not permit its employees to harass, discriminate or retaliate against other employees or applicants because of race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, military and veteran status, age, physical or mental disability, genetic characteristic, reproductive health decisions, family or parental status or any other consideration made unlawful by applicable laws. Equal employment opportunity will be extended to all persons in all aspects of the employer-employee relationship. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation benefits, and separation of employment. The Human Resources Department has overall responsibility for this policy and maintains reporting and monitoring procedures. Any questions or concerns should be referred to the Human Resources Department. **To learn more about Paycom's affirmative action policy, equal employment opportunity, or to request an accommodation - Click on the link to find more information:**