Director, Critical Care Transport

3 weeks ago

WinstonSalem, North Carolina, United States Atrium Health Full time

Overview

What You'll Do:

The Director provides clinical and administrative leadership for Critical Care Transport Services, inclusive of Brenner Children's Hospital Critical Care Transport, Adult Critical Care Transport, Mobile Integrated Health and AirCare Flight program. Responsibilities include 24-hour accountability for the management and long-term planning of the services. This includes maintaining a professional environment through the implementation of the nursing process, staff development and collaborative team interactions for the enhancement of the quality of patient care specific to the age/development of the patient population and cost containment.

What You'll Need:

  • Graduation from an accredited school of nursing
  • MSN required
  • 5 years leadership experience required
  • Leadership experience in nursing preferred
  • 5 years' experience in nursing required with minimum of 3 years of transport nursing experience
  • Current RN licensure in good standing in the State of North Carolina
  • BLS required
  • ACLS, PALS NRP preferred
  • National Certification in specialty area required within one year of hire
  • Certification as North Carolina or Nationally Registered Paramedic preferred.

Essential Functions:

Creates and maintains a safe and therapeutic environment for patients, self, co-workers, and facility in conjunction with Vice President, Enterprise Emergency Services and Vice President System Integration

Staff Development: Provides leadership, guidance, and support to staff. Develops and fosters relationships which support the continuous enhancement of product and service delivery, and client and staff satisfaction through a professional environment of mutual respect. Facilitates resolution of conflicts and empowers staff in decision making. Provides positive reinforcement and feedback to staff. Empowers and delegates according to the competency of staff, client and patient needs, and activity of department. Demonstrates servant leadership and serves as a role model. Ensures an environment which stimulates the ongoing professional development of staff in keeping with principles of Shared Governance and professional practice.

Operations/Finance: Assumes responsibility for the planning, development, implementation, and monitoring of the budgetary process for designated area(s). Identifies opportunities for measurement of clinical and financial outcomes. Is responsible for budget awareness and managing financial performance within budget expectations in conjunction with the Vice President, Enterprise Emergency Services and Vice President System Integration.

People Management: Responsible for creation, review and revision of department specific policies. Administers Human Resource policies: Utilizes appropriate personnel policies for hiring, performance improvement, discipline, and termination, along with the proper forms for personnel transactions. Consults with Human Resources as appropriate. Clearly communicates performance expectations to the team.

Strategy/Partnerships: Collaborates effectively throughout the organization, across markets, and with leadership, teammates, direct staff, clients, and partners by developing collegial relationships and communicating information effectively, encouraging communication and serving as a resource the broader team. Ability to evaluate and strategize locations and need for additional air and ground assets to meet the needs of the health system and provide highest level of care for customers. Collaborate with transport program leadership from other regions of the health system to promote efficiencies in programs, and effective utilization of system assets. Promotes community and referring agency outreach activities including scheduling educational events, marketing events and managing social media sites. Serve on statewide committees including North Carolina and Virginia air medical committees and NC EMS Administrators Association.

Quality & Safety: Assumes primary Responsibility for maintaining one of the two state office of EMS licensures (North Carolina and Virginia) including certification of all ground and air assets in assigned state. Accountability for maintaining accurate records of available assets, personnel and locations of assets in assigned state. Ensuring all state requirements for assigned state is met including upload of electronic health records, update of protocols, maintaining state Viper radio communications frequencies. Planning and participation in required quarterly peer review meetings and providing required training for EMS. Ensures employees and program meets standards for accreditation and or re-accreditation by CAMTS (Commission on Accreditation of Air Medical Transport Systems).

Vendor Management: Manage program operations including collaborating with billing vendors to promote billing compliance and effectiveness for air and ground transport. Serves as program administrator for external electronic health record including maintaining employee access and collaborating with vendor to ensure required NEMSIS electronic transfer of electronic health records to North Carolina and Virginia Offices of EMS. Collaborates with vendors at multiple off-campus sites to arrange service and payment for internet service, garbage collection, pest control, power and water utilities, lawn maintenance, etc.

Asset Management: Evaluates and approves medical equipment approved for patient use during Mobile Integrated Health, specialty air and ground transports. Assess and recommend Capital equipment purchases including replacement equipment and ambulances. Ensure preventive maintenance scheduled and performed on all medical devices and vehicle service and maintenance scheduled and performed on all agency vehicles

The ideal candidate will also possess the following skills:

  • Knowledge of ambulance design and construction including regulatory requirements
  • Knowledge of Aeromedical operations and safety standards
  • Knowledge of transport environment including air and ground capabilities and best mode of transport for various situations.
  • Knowledge of billing practices for air and ground transport in accordance with CMS standards.
  • Organization, planning, and delegation skills
  • Computer skills
  • Effective communication skills
  • Sound and timely decision-making skills
  • Excellent oral and written communication skills
    Strong interpersonal skills

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