Revenue Management Specialist

1 month ago


Dallas, Texas, United States Oncor Electric Delivery Full time

Summary

This position, using basic knowledge of the customer information systems and other internal/external systems, provides billing expertise necessary to execute billing processes as outlined in detailed work procedures and job aides. With supervision, they resolve customer and retailer issues and the handling of billing exceptions. A primary responsibility of this position is to ensure all assigned billing exceptions and issues are responded to accurately and timely as prioritized by a supervisor.

Key Roles & Responsibilities

Other duties may be assigned. Directly or through others, the incumbent will:

  • Perform all essential functions and aspects of the job including any other specific job requirements
  • Resolve assigned billing exceptions in an accurate and timely manner
  • Resolve assigned billing inquiries in an accurate and timely manner
  • Perform specific functions as outlined in detailed work procedures and job aides; or as directed by a supervisor
  • Assist with needed updates to process documents, communications and job aides in preparation for review and approval from leads
  • Assist with small projects to improve overall billing operations
  • Assist other work groups with billing related tasks as requested by a supervisor
  • Assist with testing efforts such as staging conditions in preparation for review and validation by leads
  • Work in a positive and collaborative way with teammates and colleagues with a focus on customer service

Education, Experience, & Skills

Education

  • High School diploma, GED, or equivalent is required; Associate's Degree is preferred

Experience

  • Previous experience at a skilled level in at least one area of responsibility: Billing and/or Issues Resolution in the Texas Electric Market or similarly equivalent experience is preferred
  • Previous CC&B system or similarly equivalent experience is preferred
  • Previous experience meeting expected accuracy and average handle time levels is preferred

Skills

  • Detail-oriented
  • Strong organizational and communication skills
  • Ability to adapt to changing markets, systems and processes
  • Proven analytical skills, strong analytics background a plus
  • Ability to operate in a multi-faceted and fast-paced environment
  • Working knowledge of the Texas Electric Market business and market processes a plus
  • Basic knowledge of Texas SET, Terms and Conditions, Customer Protection, Market Protocols, and Oncor's Rate Structure a plus
  • Ability to receive direction and meet deadlines set by the supervisor
  • Ability to work in open work-space, and an open work environment
  • Ability to work well with teammates and colleagues with a strong focus on customer service

Measures of Success

  • Accurate and timely completion of daily work
  • Competency in use of Microsoft Office products
  • Solid understanding of Revenue Management billing work and potential downstream impacts
  • Development of customer-focused skills
  • Demonstrates knowledge of Revenue Management processes
  • Performs in a manner that enables work group to achieve company goals
  • Demonstrates ability to perform work with normal supervision
  • Abides by the Company Code of Conduct and Safety Rules
  • Is a team player and works well with others
Read the full posting.

  • Dallas, Texas, United States Kimpton Hotel Full time

    Why We're Here We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then,...


  • Dallas, Texas, United States KeepIT Inc Full time

    How would you take ownership of the Revenue Operations supporting our US expansion?Keepit is looking for a Senior Manager of Revenue Operations to join our US team.We're experiencing rapid growth and are determined to use our momentum to bring our SaaS cloud-based backup Services for Office 365, Azure AD, Dynamics, Salesforce, Zendesk, and Google to a global...


  • Dallas, Texas, United States Southwest Airlines Full time

    Job Title: Senior Revenue Management Analyst at Southwest AirlinesDepartment: Revenue ManagementAbout Southwest Airlines: Southwest Airlines is committed to providing employees with a stable work environment and equal opportunities for learning and personal growth. Creativity and innovation are encouraged to enhance the effectiveness of the company....


  • Dallas, Texas, United States The University of Texas Southwestern Medical Center Full time

    This Revenue Cycle Department has a new opportunity available for a talented Clinical Denial Management Specialist III. The ideal applicant will have 3 years of follow-up experience of complex minor and/or major surgical procedures. Preferably someon Clinical, Specialist, Management, Billing, Healthcare, Medical


  • Dallas, Texas, United States Steward Health Care Full time

    Location:Steward Health Care Posted Date: 4/12/2024 Job Type:Full Time Department:CBO - Overhead This position is responsible for providing leadership and subject matter expertise in timely and accurate billing and re-billing, follow up on active accounts receivable, and/or the favorable resolution of denials and underpayments. The revenue cycle associate...


  • Dallas, Texas, United States Steward Health Care System Full time

    Are you passionate about solving billing issues and ensuring timely payments from third-party payers? We are looking for a skilled individual to handle and oversee daily tasks related to resolving accounts receivable concerns, billing, and improving denials and underpayments. **Job Title:** Team Leader **Company:** Healthcare Education As a Team Leader,...

  • Revenue Analyst

    2 weeks ago


    Dallas, Texas, United States OneSource Virtual, Inc. Full time

    Position Summary/ObjectiveWelcome to the Revenue Analyst – Billing & Collections position at our company! As part of our Revenue Department, you will be focused on billing and invoicing, as well as customer collections. Your role involves accurately inputting contracts into our financial system, managing customer data, driving collections, and analyzing...


  • Dallas, Texas, United States Kasa Living Full time

    This role is fully remote based in the US; we put a location because some job boards require itThe RoleKasa is a fast-growing tech-enabled brand and operator of hotel, multifamily, and single-family hospitality accommodations for guests in dozens of markets nationwide. Kasa manages properties on behalf of institutional and local property owners across...


  • Dallas, Texas, United States Brinks Home Full time

    DescriptionBrinks HomeTM is a leader in the smart security industry, protecting over one million people across the U.S., Canada, and Puerto Rico. Our platinum-grade protection is backed by award-winning customer service and expertly trained professionals.We strive for the highest standards for our customers while fostering a positive work environment for our...

  • RevOps Specialist

    2 weeks ago


    Dallas, Texas, United States Paymentus Full time

    Company DescriptionPaymentus (NYSE:PAY) is a leading provider of cloud-based bill payment technology and solutions. We deliver our next-generation product suite through a modern technology stack to more than 1,900 billers across North America. Our omni-channel platform provides consumers with easy-to-use, flexible and secure electronic bill payment...


  • Dallas, Texas, United States American Airlines Full time

    IntroAre you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having...


  • Dallas, Texas, United States Baylor Scott & White Health Full time

    JOB SUMMARYThe Revenue Cycle Improvement Consultant 2 (Cost Optimization) is responsible for implementing and continuously improving products, solutions and workflows for BSWH Revenue Cycle. Their primary focus is identifying and executing strategies and workplans to reduce and optimize operational or vendor costs, implement new Epic system...


  • Dallas, Texas, United States Enable Full time

    At Enable, we believe rebates are the best way for companies within the supply chain to create, maintain and grow their trading relationships. Rebates allow trading partners to make the best decisions for their businesses, meaning everyone wins: manufacturers, distributors, retailers and, most importantly, end consumers. At Enable, we're creating a healthy,...


  • Dallas, Texas, United States CarGurus Full time

    Who we areAt CarGurus (NASDAQ: CARG), our mission is to give people the power to reach their destination. We started as a small team of developers determined to bring trust and transparency to car shopping. Since then, our history of innovation and go-to-market acceleration has driven industry-leading growth. In fact, we're the largest and fastest-growing...


  • Dallas, Texas, United States Baylor Scott & White Health Full time

    JOB SUMMARYThe Revenue Cycle Improvement Consultant 2 (Patient Experience) is responsible for implementing and continuously improving products, solutions, and workflows for BSWH Revenue Cycle. Their primary focus is identifying and executing strategies and workplans to improve the patient financial experience by aligning the Revenue Cycle with system-wide...


  • Dallas, Texas, United States Frontier Communications Full time

    Description Senior Vendor Management Specialist At Frontier, seeing what's beyond the horizon is in our fiber. And we've been doing just that for over 80 years - connecting communities with emerging communications technology across the country. At Frontier, we're transforming our business to break new ground and taking the digital revolution across the...


  • Dallas, Texas, United States American Airlines Full time

    IntroAre you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having...


  • Dallas, Texas, United States Integrity Marketing Group LLC Full time

    Job Summary We are seeking a skilled and motivated Senior Revenue Recognition Analyst with a strong background in FP&A, corporate finance or accounting. This role will be based at our Dallas, TX office and must be able to work full -time on-site. Primary Responsibilities:You are adept at data analytics, specifically flux, sensitivity and analysis.Experience...

  • Regional Manager

    2 weeks ago


    Dallas, Texas, United States Sunridge Management Full time

    POSITION:Regional ManagerREPORTS TO:Vice President - VP Must have experience with HAP-Project Based Section 8, Tax Credit & familiar with HUD Inspections (REAC/INSPIRE)**Job Purpose The Regional Manager is a key position within our Residential Management operation. The position serves as the leader in quality control for our on-site operation, the heartbeat...

  • Sales Manager

    2 weeks ago


    Dallas, Texas, United States Anblicks Full time

    ResponsibilitiesNew Revenue Growth (100%)Responsible for revenue growth within BizApp ServicesInteracts with senior management levels at a client, which involves negotiating or influencing on significant mattersWork closely with C-suite clients to create, shape, and close large BizApp dealsFunction as a sales overlay, pre - sales support specialist, industry...