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Field Services Engineer

2 months ago

Albany, United States Insight Global Full time

Title: Field Service Engineer

Modality: Full Time, Permanent

Location: On-Site, Albany, NY

Pay Rate: $32 - $37 / hr


Areas of Responsibility

  • Manages customer base and business activities to optimize customer satisfaction, efficiency of operation, revenue generation, margin levels, and service contract performance.
  • Diagnoses equipment problems to the major sub-sections of the system (i.e. controllers, hydraulics, data acquisition systems, transducers, grips, fixtures, etc.)
  • Restores equipment operations.
  • Performs calibrations relevant to assigned customer base independently.
  • Coordinates and conducts installation and maintenance activities.
  • Implements the operational requirements of the Corporate and Field Service Quality System.
  • Assists as requested to support service sales efforts by being knowledgeable of and understanding strategic goals relative to growth, margin and marketing.
  • Maintains service documentation in requested format for all service activities delivered at customer sites as assigned.
  • Manages all assigned assets according to company policy (i.e. automobile, financial instruments, and service equipment).
  • Maintains current knowledge and training in technology and products.
  • Other duties and special projects as assigned.


General Qualifications Include:

  • Knowledge of PID Controllers (ideal)
  • Troubleshoot to board level (required)
  • Hydraulics/Pneumatics
  • Read and Interpret Blueprints and Schematics
  • Willingness to travel
  • Must possess a valid driver’s license and able to obtain automobile/liability coverage
  • Excellent Communication skills - verbal and written
  • Basic MS-Office computer and software skills
  • Ability to work with high degree of personal discipline
  • Problem solving and analytical business skill
  • Demonstrated customer service skills and experience


Education and Experience Requirement

  • BS degree in Engineering or technical discipline with a minimum of 2 years relevant experience.
  • AA(Vo-tech) degree in a technical field or equivalent military training with a minimum of 4 years relevant experience.