Senior Telecom Technician

4 days ago


New York, United States Tandym Group Full time

A recognized nonprofit services organization in New York City is currently seeking a new Senior Telecom Technician to join their growing team. In this role, the Senior Telecom Technician will be responsible for installing, maintaining, and repairing telecommunications equipment and systems.

Responsibilities:

  • Installing, configuring, and maintaining telecommunications systems and equipment, including voice, data and video networks
  • Troubleshooting and repairing telecommunication equipment and cabling, ensuring optimal performance
  • Performing routine inspections and preventive maintenance on all VOIP and telecommunication equipment
  • Providing excellent customer service by addressing client inquiries and resolving issues promptly, and perform onsite repairs
  • Maintaining accurate records of work performed and equipment inventory
  • Providing technical expertise, leadership, and project coordination services to support and maintain continuity of the organization's day to day technical needs
  • Creating professional user-facing instructional documentation, including user guides, technical how to's, and other knowledge transfer materials, as required. Utilizes publication and graphic design software for document creation
  • Assisting the Director of U/X and Manager of A/V with the research and determination of appropriate end-user hardware and software solutions to suit current and future need
  • Perform other duties, as needed

Qualifications:

  • 3+ years of experience in a Technical and/or End User Support role
  • Bachelor's Degree
  • Experience as a Telecom Technician or in a similar role
  • Strong understanding of Telecommunications systems, protocols, and technologies (e.g., VOIP, fiber optics, DSL)
  • Experience working with Avaya Cloud technologies, Spectrum Cloud technologies and Genesy Cloud
  • Basic networking knowledge and concepts, including knowledge of TCP/IP ports, and basic routing fundamentals
  • Superior technical, creative critical thinking, and troubleshooting skills
  • Great interpersonal skills
  • Excellent communication skills (written and verbal)
  • Superior technical and creative critical thinking skills

Desired Skills:

  • Experience with Audio / Video Amplification and Cabling


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