Senior Manager Technical Operations

1 month ago


Philadelphia, United States The Phoenix Group Full time

This position is hybrid in Philadelphia. This position requires you to be onsite 2 days a week. Must have strong cisco network experience.


Senior Manager Technical Operations

Responsibilities:

  • Lead and manage a team comprising system administrators, engineers, contracted resources, and managed services.
  • Provide oversight, guidance, and mentorship to team members.
  • Develop and maintain up-to-date technical knowledge of the products and systems utilized in the firm's information systems.
  • Participate in firm-wide IT projects, including systems design, procurement/outsourcing plans, and ensuring alignment with current best practices.
  • Create and implement operational plans to ensure smooth and secure systems operations, focusing on efficiency and cost-effectiveness for core technologies:
  • WAN / LAN Enterprise Networks
  • Storage Area Network
  • Virtualization systems
  • Server Operating systems
  • Exchange Messaging Systems
  • Microsoft Domain Services / Azure AD
  • Backup systems
  • Disaster Recovery and Business Continuity
  • Data Center Management
  • Cloud Operations
  • Conduct research on emerging technologies to support infrastructure development efforts and recommend technologies enhancing performance, cost-effectiveness, and infrastructure flexibility.
  • Develop and execute test plans to validate performance, security, scalability, and recoverability, reporting findings and making improvement recommendations.
  • Provide technical leadership to all members of the Information Services department.
  • Recommend, schedule, and assist in executing upgrades, migrations, and remediation efforts as necessary.
  • Provide after-hours and on-call support for all systems as needed.

Qualifications:

  • 8+ years of hands-on experience in:
  • LAN/WAN Network deployments (VPN, Routers, Switches)
  • Wireless LAN deployments
  • Security Infrastructure (Cisco ISE, Checkpoint Firewalls)
  • Desired experience in:
  • Storage Area Networks
  • Server Virtualization
  • Telecommunications systems
  • Microsoft Exchange email systems
  • Azure AD / Azure Cloud
  • 3-5 years of team lead or manager-level experience.
  • Experience with cybersecurity and compliance frameworks such as ISO 27001, SOC.
  • Ability to work in complex IT environments.
  • Strong project management experience, including planning, implementation, and documentation.
  • Strong communication and organizational skills.
  • Bachelor's degree in Information Systems or equivalent; graduate degree preferred.



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