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ServiceNow Architect with Telecom industry experience

3 months ago

Arlington, United States Smart IT Frame LLC Full time

Experience Level: 15+ years

Note: Fully remote (100%)


Design and architect ServiceNow solutions tailored to the telecommunications industry, with a focus on telecommunication service management.

Collaborate with stakeholders to gather requirements, define business processes, and translate them into technical specifications.

Develop custom applications, modules, and integrations within the ServiceNow platform to streamline telecommunication service management processes.


Qualifications:

  • Minimum of 10 years of experience working with the ServiceNow platform
  • Minimum two years of experience in ServiceNow Telecommunications Service Management (TSM)
  • Certified System Administrator (CSA)
  • Certified Implementation Specialist in CSM and FSM
  • Bachelor’s degree in computer science, Information Technology, or related field.
  • Strong understanding of programming fundamentals, including:
  • Data types (strings, numbers, booleans, arrays, objects)
  • Control structures (if/else, loops, conditional statements)
  • Functions and modules
  • Object-Oriented Programming (OOP) concepts (classes, objects, inheritance, polymorphism)
  • Proficiency in JavaScript, including:
  • Syntax and semantics
  • DOM manipulation and events
  • Asynchronous programming (callbacks, promises, async/await)
  • Error handling and debugging
  • Familiarity with HTML, CSS, and XML, including:
  • HTML structure and syntax
  • CSS selectors and styling
  • XML syntax and parsing
  • Web Development/Front-End Skills:
  • Strong understanding of web development concepts, including:
  • Responsive web design (RWD) and mobile-first development
  • Single-page applications (SPAs) and client-side rendering
  • Web performance optimization (WPO) and accessibility
  • Proficiency in front-end frameworks and libraries, including:
  • React, Angular, or Vue.js
  • Bootstrap or other CSS frameworks
  • Experience with web development tools, including:
  • Webpack or other modulebundlers
  • Babel or other transpilers
  • ESLint or other code linters
  • ServiceNow Specific Skills:
  • In-depth knowledge of ServiceNow development, including:
  • ServiceNow architecture and data model
  • Table and field structures
  • Business rules, workflows, and approvals
  • Scripting (JavaScript, Groovy, etc.)
  • Integration with external systems (REST, SOAP, etc.)
  • Experience with ServiceNow development tools, including:
  • Studio (application development, scripting, and debugging)
  • Update Sets (managing and deploying changes)
  • ServiceNow APIs (REST, SOAP, etc.)
  • Familiarity with at least 3 ServiceNow modules and applications, including:
  • IT Service Management (ITSM)
  • Database Skills:
  • Strong understanding of database concepts, including:
  • Data modeling and schema design
  • Normalization and denormalization
  • Query optimization and indexing
  • Proficiency in database management systems, including:
  • Relational databases (MySQL, PostgreSQL, etc.)
  • NoSQL databases (MongoDB, Cassandra, etc.)
  • Experience with database design and development, including:
  • Creating and modifying database schemas
  • Writing SQL queries and stored procedures
  • Optimizing database performance and troubleshooting issues
  • Information Architecture Skills:
  • Strong understanding of information architecture principles, including:
  • Taxonomy and ontology
  • Content modeling and metadata
  • User experience (UX) and user interface (UI) design
  • Experience with information architecture tools and techniques, including:
  • Creating and managing taxonomies and ontologies
  • Designing and implementing content models and metadata schemas
  • Developing and maintaining information architecture documentation and standards
  • Familiarity with information architecture frameworks and methodologies, including:
  • Zachman Framework
  • TOGAF
  • Information Architecture Institute (IAI) standards

Additional Technical Requirements:

  • Experience with agile development methodologies, such as Scrum or Kanban
  • Familiarity with version control systems, such as Git
  • Knowledge of cloud-based technologies, such as AWS or Azure
  • Understanding of DevOps practices, such as continuous integration and continuous deployment
  • Experience with IT service management frameworks, such as ITIL
  • Familiarity with security best practices and compliance regulations

Nice to Have:

  • Experience with other programming languages, such as Java or Python
  • Knowledge of machine learning and artificial intelligence concepts
  • Familiarity with containerization (Docker, etc.) and orchestration (Kubernetes, etc.)
  • Certification in ServiceNow development or administration