IT Support Analyst
7 days ago
Job Title: IT Support AnalystPrimary Location: Boston, MA -on site 5 days a weekPosition Type: Full-TimeMUST BE Citizen or Green CardThe IT Support Analyst provides comprehensive technology support to attorneys, legal professionals, and staff across the firm. Acting as the first point of contact for all IT-related issues, this role delivers both remote and in-person assistance to ensure seamless operations in a fast-paced professional services environment.What You Bring to the Role (Ideal Experience)3–5 years of IT support experience in a law firm environment (preferred)Strong knowledge of Windows 10/11, Microsoft 365, Teams, Citrix, and VPN technologiesFamiliarity with legal applications such as iManage and IntappExcellent problem-solving skills with the ability to resolve issues under pressureStrong customer service orientation with outstanding communication skillsAbility to work independently and collaboratively while maintaining professionalism and confidentialityFlexibility to work extended hours or weekends as business needs requireIdeal candidates will have held roles long term in law firms or professional service organizationsWhat You'll Do (Skills Used in this Position)Serve as the primary contact for IT support through phone, email, and ticketing systems (approximately 90% remote with occasional in-office coverage)Provide timely and professional troubleshooting for desktops, laptops, mobile devices, printers, conferencing technology, and network connectivitySupport core firm applications including Microsoft 365, Teams, Zoom, Citrix, VPN, and legal-specific tools (iManage, Intapp)Deliver high-touch, "white glove” support to attorneys, partners, and executive staffSet up, configure, and maintain equipment for new hires, office moves, and visiting attorneys; assist with AV and conference room technologyDocument all work performed in the firm's ticketing system and contribute to the Knowledge BaseMaintain and track IT assets, peripherals, and loaner equipmentCollaborate with IT colleagues to escalate complex issues while maintaining ownership until resolutionProvide after-hours or on-call support as required to meet business and client demands
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IT Support Analyst
3 days ago
Boston, United States Solugenix Corporation Full timeIT Support Analyst - $70k-$85k Boston, MA (Hybrid) Direct Hire Job ID 25-09872 ** IT Support Analyst** This is a direct hire opportunity based out of Boston, MA (Hybrid after first month). The IT Support Analyst will report to the Senior Manager, IT Support Operations. The IT Support Analyst provides comprehensive technology support to attorneys, legal...
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IT Support Analyst
1 day ago
Boston, United States Paul Hastings Full timeIT Support Analyst Paul Hastings Paul Hastings is a leading international law firm that provides innovative legal solutions to many of the worlds top financial institutions and Fortune Global 500 companies. With a strong presence throughout the U.S., Asia, Europe, Latin America, and the Middle East, we have the global reach and extensive capabilities to...
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Entry Level Healthcare IT Analyst
3 weeks ago
Boston, United States Optimum Healthcare IT Full timeEntry Level Healthcare IT Analyst Start Your Career in Healthcare Information Technology Today! Getting your first job can be difficult when employers want experience, but to gain that experience, you need your first job. We bridge the gap between your education and professional career by helping you gain the experience and training you need within the...
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Entry Level Healthcare IT Analyst
2 weeks ago
Boston, United States Optimum Healthcare IT Full timeBridging the gap from recent graduates into Healthcare IT Entry Level Healthcare IT Analyst Start Your Career in Healthcare Information Technology Today! Getting your first job can be difficult when employers want experience, but to gain that experience, you need your first job. We bridge the gap between your education and professional career by helping...
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Support Analyst
2 weeks ago
Boston, United States VirtualVocations Full timeA company is looking for an Associate Support Analyst to provide technical support to customers.Key ResponsibilitiesListen to customer concerns and determine the source of issuesTake ownership of customer requests and manage expectations for timely resolutionCollect and analyze system data to identify known issues and collaborate on problem...
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IT Support Analyst
6 days ago
Boston, MA, United States TalentFish Full timeJob Title: IT Support Analyst Primary Location: Boston, MA - onsite 5 days a week Position Type: Full-Time Overview TalentFish is casting a line for an IT Support Analyst. This is a full-time role in Boston, MA. The IT Support Analyst provides comprehensive technology support to attorneys, legal professionals, and staff across the firm. Acting as the...
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IT Support Analyst
8 hours ago
Boston, MA, United States TalentFish Full timeJob Title: IT Support Analyst Primary Location: Boston, MA - onsite 5 days a week Position Type: Full-Time Overview TalentFish is casting a line for an IT Support Analyst. This is a full-time role in Boston, MA. The IT Support Analyst provides comprehensive technology support to attorneys, legal professionals, and staff across the firm. Acting as the...
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IT Support Analyst
15 hours ago
Boston, MA, United States TalentFish Full timeJob Title: IT Support Analyst Primary Location: Boston, MA - onsite 5 days a week Position Type: Full-Time Overview TalentFish is casting a line for an IT Support Analyst. This is a full-time role in Boston, MA. The IT Support Analyst provides comprehensive technology support to attorneys, legal professionals, and staff across the firm. Acting as the...
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Support Analyst
7 days ago
Boston, United States Virtual Vocations Inc Full timeA company is looking for an Associate Support Analyst to provide technical support to customers. Key Responsibilities Listen to customer concerns and determine the source of issues Take ownership of customer requests and manage expectations for timely resolution Collect and analyze system data to identify known issues and collaborate on problem resolution...
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IT Support Analyst
2 days ago
Boston, MA, United States BinaryBees Business Solutions LLC Full timeJob Title: IT Support AnalystPrimary Location: Boston, MA -on site 5 days a weekPosition Type: Full-TimeMUST BE Citizen or Green CardThe IT Support Analyst provides comprehensive technology support to attorneys, legal professionals, and staff across the firm. Acting as the first point of contact for all IT-related issues, this role delivers both remote and...
