Data Entry

Found in: Appcast Linkedin GBL C2 - 3 weeks ago

Franklin, United States Infosys BPM Full time

Insurance Transaction Associate

Senior Process Associate

Milwaukee, WI


Responsibilities will include:

  • × Executes transactions as per prescribed guidelines and timelines such as verifying documents, processing bills, analyzing data, responding to complaints/queries by mail, and interacting with vendors for order management depending on the process.
  • × Executes client transactions i.e. attends to the transactions, verifies basic information, and closes customer query /issue as per defined SOP/ parameters prescribed; Ensures appropriate documentation of the upshot from the last transaction on the clients’ account.
  • × Resolves individual cases that need re-work to ensure a high C-Sat / NPS score from the end user.
  • × Shares new information learned through handling difficult or unusual situations with team lead and supervisor
  • × Has a good understanding of life insurance products and the insurance business.

Basic Qualifications

  • × High School Diploma or GED equivalent
  • × 1 year of relevant work experience

Preferred

  • × Proven track record and experience working in a fast-paced team environment with the ability to meet high productivity and quality levels and tight deadlines for service delivery.
  • × Intermediate level experience with Microsoft Outlook, Excel, Word
  • × Aptitude and ability to quickly learn new processes and work with internal applications required to execute the responsibilities for this role.
  • × Excellent service orientation and work ethic
  • × Must be committed to protecting client's confidential information
  • × Life Insurance Process Experience
  • × Knowledge on Life Insurance terminology and Data Structures
  • × Knowledge on basic Insurance principles and lifecycle
  • × Good interpersonal skills
  • × Strong organization and communication skills (written and verbal)

Note: Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa (H1B or otherwise).


The job entails sitting as well as working at a computer for extended periods. Should be able to communicate by telephone, email, or face-to-face.


About Us

Infosys BPM Limited, a wholly owned subsidiary of Infosys Limited (NYSE: INFY), provides end-to-end transformative business process management (BPM) services for its clients across the globe. The company’s integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines and address business challenges for its clients. Utilizing innovative business excellence frameworks, ongoing productivity improvements, process reengineering, automation, and cutting-edge technology platforms, Infosys BPM enables its clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience.

Infosys BPM has 43 delivery centers in 16 countries spread across 5 continents, with 56,864 employees from 107 nationalities, as of September 2023.

The company has been consistently ranked among the leading BPM companies globally and has received over 60 awards and recognitions in the last 5 years, from key industry bodies and associations like the Outsourcing Center, SSON, and GSA, among others. Infosys BPM also has very robust people practices, as substantiated by the various HR-specific awards it has won over the years. The company has consistently been ranked among the top employers of choice, based on its industry-leading HR best practices. The company’s senior leaders contribute widely to industry forums as BPM strategists.


EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity/Nationality

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