Training Specialist

2 weeks ago

Jacksonville, United States Jacksonville Transportation Authority Full time

Brief Description of Work:


Under the general supervision of the Senior Manager Recruitment and Workforce Development, the Training Specialist - Fixed Route develops, coordinates, and implements training programs focused on JTA fixed-route transit services and provides administrative support within the department.


Essential Function(s):


Oversee the development, implementation, and updates to the Bus Operator Training Program.

Ensure new operator trainees receive training in the safe and efficient handling of vehicles and equipment and delivering excellent customer service to riders.

Provide progress reports on employees under guidance during training periods.

Maintain complete and accurate training records, reports, and test results.

Deliver effective training using engaging presentation, training, facilitation, and coaching skills. Trainings include: introduction to equipment and proper use, bus simulator, refresher, return-to-work, and post-accident/incident procedures.

Act as a subject matter expert to provide employees with information on the proper operation of equipment.

Work independently or with subject matter experts, management or other appropriate personnel or outside contacts; develop material for new training programs; review, evaluate, and modify existing and proposed programs; recommend appropriate changes to training programs and materials.

Select or develop teaching aids such as training handbooks, demonstration models, multimedia visual aids, computer tutorials, and reference works.

Prepare and distribute training aids such as instructional materials, handouts, evaluation forms, and visual aids; set up audiovisual equipment.

Perform other duties as assigned.


Minimum Qualifications:


Associate degree in human resources, training, or other related field, from an accredited college or university.

Three (3) years of training related experience, including presentations. An equivalent combination of education and relevant experience may be substituted for the degree requirement.

Possess a Florida Commercial Driver's License (CDL) Class “A” or Class "B" with passenger endorsement for at least two (2) years.

Complete TSI, FTA, and Smith System Training Certification within six (6) months of hire.


Preferred Qualifications:


Advanced degree with prior transportation related experience. Experience in fixing buses or heavy equipment. Experience in technical and mechanical training.


Knowledge, Skills and Abilities:


Working knowledge and/or ability to take on and learn aspects of Federal Transit Administration (FTA) Safety Management Systems (SMS) rules and regulations.

Broad knowledge of OSHA, HIPAA, and related state and federal regulations.

Working knowledge or familiarity with the Smith System Driving methods.

Understanding of adult learning methods.

Knowledge of various software programs/databases used to track and archive training information.

Skilled in needs analysis and designing technical leader’s guides and student guides.

Skilled in developing/presenting technical communication and educational materials in written, oral, diagram or schedule form.

Knowledge of employee and labor relations and experience working with union employees.

Strong analytical and problem solving skills.

Effective communication skills, both orally and in writing, with employees of all levels within an organization.

Active listening and interpersonal skills.

Proficient with Microsoft Office Suite, including advanced functions in Microsoft Excel, Word, PowerPoint, and Teams; SharePoint administrator experience a plus.

Must be extremely organized and able to prioritize work assignments.

Ability to work independently with minimal supervision and effectively in a team environment.

Ability to read and interpret documents such as technical data, safety rules, operating and maintenance instruction and procedure manuals.

Ability to handle multiple priorities and work under pressure and time constraints.


Work Environment/Physical Demands:


The Training Specialist - Fixed Route is an in-office position requiring collaboration with colleagues and interaction with customers.


Physical demands may include:

Keyboarding/typing/using a computer mouse, repetitive motion, and sitting for prolonged periods.

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